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Sharon K
Metung Hot Springs is a bad experience.
Metung Hot Springs的点评
点评：A bad experience on Saturday 29 August 2026. Management allows large groups of people to attend without booking, which creates a wait at entry as every person's name and all their contact details are collected. Although we booked weeks in advance, there was no express queue for entry for groups with a booking. Further, the excessive number of people overall in the hot springs meant that almost all of the pools were full and there were queues to enter the pools. Most of the pools are very small (think hot tub) , and can only accommodate 6 or so people and queues result. We were able to enter only 3 pools because of the queues, despite waiting.
There is a sign at the barrels that states that people are only to stay in the barrels for 10 minutes (given the usual queues, which is called 'demand'). However, there is no timer and no staff to enforce this time limit, so people sit the barrels just as long as they like.
There were no staff at any pool or in the grounds that we saw, apart from at the entry.
No limit is placed on overall customer numbers by the hot springs people at all.
This approach appears to maximise profits without considering the bad experience that customers will have because of the large numbers of people and the smallness of the small number of pools.
There is a sign at the barrels that states that people are only to stay in the barrels for 10 minutes (given the usual queues, which is called 'demand'). However, there is no timer and no staff to enforce this time limit, so people sit the barrels just as long as they like.
There were no staff at any pool or in the grounds that we saw, apart from at the entry.
No limit is placed on overall customer numbers by the hot springs people at all.
This approach appears to maximise profits without considering the bad experience that customers will have because of the large numbers of people and the smallness of the small number of pools.
翻译：2026年8月29日星期六，我经历了一次糟糕的体验。管理层允许大量未提前预订的游客直接进入，结果导致入口处排起了长队，因为工作人员需要逐一登记每位游客的姓名及联系方式。尽管我们提前数周就完成了预订，却并没有为已预订的团体设立专门的快速通道。此外，温泉区内人满为患，几乎所有泳池都已满员，想要入池还需排队等候。大多数水池都非常小（类似热水浴缸），只能容纳6人左右，因此经常排起长队。尽管我们耐心等候，但由于排队长，最终只进入到了3个水池。
桶形泳池旁有个提示牌，上面写着游客只能在里面待10分钟（考虑到常出现的排队现象，这被称为“需求旺盛”）。然而实际上并没有计时器，也没有工作人员来监督这一时间限制，所以人们想待多久就待多久。在我们所见的范围内，除了入口处外，任何泳池区或园区内都看不到工作人员。
温泉管理方完全没有对游客总数设置任何限制。
这种做法似乎只为追求利润最大化，而全然不顾因游客数量过多以及泳池数量极少会给顾客带来的糟糕体验。
桶形泳池旁有个提示牌，上面写着游客只能在里面待10分钟（考虑到常出现的排队现象，这被称为“需求旺盛”）。然而实际上并没有计时器，也没有工作人员来监督这一时间限制，所以人们想待多久就待多久。在我们所见的范围内，除了入口处外，任何泳池区或园区内都看不到工作人员。
温泉管理方完全没有对游客总数设置任何限制。
这种做法似乎只为追求利润最大化，而全然不顾因游客数量过多以及泳池数量极少会给顾客带来的糟糕体验。
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