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GOLDEN ANNIVERSARY DISAPPOINTMENT - CYCLISTS TAKE PRECEDENCE
AmaWaterways的点评
点评：Overall, this was a cruise that never lived up to AMAWaterways' luxury reputation. There were genuine highlights, but too many aspects of the onboard experience fell short.
FOREMOST
... and this may not be exclusive to AMAWaterways ... make sure there is not a Backroads bicycle tour co-ordinating with your cruise. They made up a sizable percentage of the passengers on board, and we observed their group leaders frequently tying up Reception working on their schedule and requirements. It appeared that wait staff often gave priority to the Backroads group, to the detriment of other passengers.
GENERAL DESIGN LAYOUT
We were on the AMAReina. From YouTube videos & online photos etc. it seems she is very similar to AMA's other European riverboats, with the notable exception of the Magna. While the Lounge is open and comfortable, the dining room is rather claustrophobic, with a rather low ceiling - which made it super noisy when busy ... to the point we could not communicate with guests on the other side of one of the round tables. The dominance of the booths in the middle gives the room a bit of a closed in feeling - and on our cruise they were seldom occupied unless the dining room was full. The room at the rear of the boat housing the Chef's Table and mid-day Italian eatery is, on the other hand, quite pleasant though noisy.
Our "swan level" room was comfortable though on the small side, with a well designed bathroom layout. We will not spend the extra for balcony/french window cabins, after previous experience where boats ... and there are countless at some docks like Budapest ... tie up alongside each other up to four deep, and privacy, pardon the observation, is "out the window"!
DINING, SIP & SAIL, SNACKS, etc.
There were definitely some staff artists on our cruise super adept at plating food. Someone observed that if they spent half the attention on the food itself as they do on its presentation the cuisine on board would be outstanding. It wasn't. It couldn't possibly live up to the descriptions on the Menus for one thing. And what is "Herbaceous Sage Oil" anyway? The best meal we had on the trip was at a restaurant our guide suggested in Salzburg. On too many occasions our tablemates (seldom the same people) chose the "always available" option rather than the Menu offerings. The "Fish & Chips" featured one lunchtime was a three inch thick square of "cod" in a soggy, barely chewable batter. British tablemates pronounced it "the worst we have ever eaten". It became a standing joke to see this couple always snacking on something purchased locally during excursions.
The Chef's Table experience was overall a good one, but not exceptional although the wait service was by far the best we experienced on the cruise, and the same physical space is used as an Italian restaurant at lunchtime when the food was very tasty though a bit salty. The definitely not al dente pasta was however quite "mealy" though not overcooked.
Finally, we would be remiss not to mention our overall disappointment with the general meal service. Though menus, etc. were presented immediately, on virtually every occasion - with possibly one exception - we had to wait ten minutes or more before wait staff stopped by to take orders or offer drinks, etc. One evening - the bikers were there in full force - we waited 40 minutes for our Mains and then apparently only because one of the diners at our table called the Maitre d' over. We sat down that evening just after 7PM and service was not complete until nearly 9:30. Of the five nights we ate in the main dining room, only one meal was completed in less than 90 minutes.
Sip & Sail is a nice feature, though the snacks were the same ones that were out most of the day. Airline lounges do a better job. The protein balls were all melty on a couple occasions ... OK, it was super hot during our cruise! ... but they should have been removed from the table.
STAFF
In general pleasant and helpful, though the young lady at Reception from time to time was difficult for us to understand, and on one occasion we eventually gave up trying to resolve our question. Room staff were efficient and pleasant, as was most of the rest of the crew.
The Maître d' deserves a note ... on the night it took 40 minutes for Mains to appear he said he always waited to put in that order until the table had finished the soup course (which we had finished about 35 minutes earlier). That left us with the impression that the delay was somehow being attributed to our table. The very next night someone at the table mentioned to him that we hoped it wouldn't be a repeat of the day before - his reply? "That's the wait staff's job not mine." We also observed him apparently berating staff in public, making us and the waiter involved very uncomfortable. Finally, on the last night he asked how the dinner was. My wife said "Good!" in a very positive tone. To which he replied "Only good? Come on."
EXCURSIONS
Generally too short and often conducted quite amateurishly, though we had a couple standouts - Bratislava and Salzburg were memorable. I'd opt for a cheaper overall fare excluding excursions, and pick and pay for them separately.
ENTERTAINMENT
The Hungarian group on board in Budapest, the Operatic Duo in Salzburg and the House of Strauss concert in Vienna were all standouts. We thought it authentic under the circumstances, and many loved the Vilshofen "Biergarten" but others found it a bit "forced" and "lame".
FINAL OBSERVATIONS
For a cruise line positioned as a premium luxury experience and a cut above the others, AMA certainly fell short on this cruise. At these prices one hopes that needs are not just met but sometimes anticipated. That was not the case.
Had we known in advance that such a large Backroads group would be sharing the cruise, we would have chosen different dates, at the very least.
The itinerary itself was excellent - it's why we picked this cruise. The stateroom was comfortable and impeccably maintained, embarkation was super efficient, and disembarkation/transfer to the airport at 5:30 AM was super as was AMA having someone at the airport to help us check in. Several local entertainers and guides were outstanding. Those positives, however, weren't enough to overcome our overall disappointment, particularly at AMAWaterways' price point.
FOREMOST
... and this may not be exclusive to AMAWaterways ... make sure there is not a Backroads bicycle tour co-ordinating with your cruise. They made up a sizable percentage of the passengers on board, and we observed their group leaders frequently tying up Reception working on their schedule and requirements. It appeared that wait staff often gave priority to the Backroads group, to the detriment of other passengers.
GENERAL DESIGN LAYOUT
We were on the AMAReina. From YouTube videos & online photos etc. it seems she is very similar to AMA's other European riverboats, with the notable exception of the Magna. While the Lounge is open and comfortable, the dining room is rather claustrophobic, with a rather low ceiling - which made it super noisy when busy ... to the point we could not communicate with guests on the other side of one of the round tables. The dominance of the booths in the middle gives the room a bit of a closed in feeling - and on our cruise they were seldom occupied unless the dining room was full. The room at the rear of the boat housing the Chef's Table and mid-day Italian eatery is, on the other hand, quite pleasant though noisy.
Our "swan level" room was comfortable though on the small side, with a well designed bathroom layout. We will not spend the extra for balcony/french window cabins, after previous experience where boats ... and there are countless at some docks like Budapest ... tie up alongside each other up to four deep, and privacy, pardon the observation, is "out the window"!
DINING, SIP & SAIL, SNACKS, etc.
There were definitely some staff artists on our cruise super adept at plating food. Someone observed that if they spent half the attention on the food itself as they do on its presentation the cuisine on board would be outstanding. It wasn't. It couldn't possibly live up to the descriptions on the Menus for one thing. And what is "Herbaceous Sage Oil" anyway? The best meal we had on the trip was at a restaurant our guide suggested in Salzburg. On too many occasions our tablemates (seldom the same people) chose the "always available" option rather than the Menu offerings. The "Fish & Chips" featured one lunchtime was a three inch thick square of "cod" in a soggy, barely chewable batter. British tablemates pronounced it "the worst we have ever eaten". It became a standing joke to see this couple always snacking on something purchased locally during excursions.
The Chef's Table experience was overall a good one, but not exceptional although the wait service was by far the best we experienced on the cruise, and the same physical space is used as an Italian restaurant at lunchtime when the food was very tasty though a bit salty. The definitely not al dente pasta was however quite "mealy" though not overcooked.
Finally, we would be remiss not to mention our overall disappointment with the general meal service. Though menus, etc. were presented immediately, on virtually every occasion - with possibly one exception - we had to wait ten minutes or more before wait staff stopped by to take orders or offer drinks, etc. One evening - the bikers were there in full force - we waited 40 minutes for our Mains and then apparently only because one of the diners at our table called the Maitre d' over. We sat down that evening just after 7PM and service was not complete until nearly 9:30. Of the five nights we ate in the main dining room, only one meal was completed in less than 90 minutes.
Sip & Sail is a nice feature, though the snacks were the same ones that were out most of the day. Airline lounges do a better job. The protein balls were all melty on a couple occasions ... OK, it was super hot during our cruise! ... but they should have been removed from the table.
STAFF
In general pleasant and helpful, though the young lady at Reception from time to time was difficult for us to understand, and on one occasion we eventually gave up trying to resolve our question. Room staff were efficient and pleasant, as was most of the rest of the crew.
The Maître d' deserves a note ... on the night it took 40 minutes for Mains to appear he said he always waited to put in that order until the table had finished the soup course (which we had finished about 35 minutes earlier). That left us with the impression that the delay was somehow being attributed to our table. The very next night someone at the table mentioned to him that we hoped it wouldn't be a repeat of the day before - his reply? "That's the wait staff's job not mine." We also observed him apparently berating staff in public, making us and the waiter involved very uncomfortable. Finally, on the last night he asked how the dinner was. My wife said "Good!" in a very positive tone. To which he replied "Only good? Come on."
EXCURSIONS
Generally too short and often conducted quite amateurishly, though we had a couple standouts - Bratislava and Salzburg were memorable. I'd opt for a cheaper overall fare excluding excursions, and pick and pay for them separately.
ENTERTAINMENT
The Hungarian group on board in Budapest, the Operatic Duo in Salzburg and the House of Strauss concert in Vienna were all standouts. We thought it authentic under the circumstances, and many loved the Vilshofen "Biergarten" but others found it a bit "forced" and "lame".
FINAL OBSERVATIONS
For a cruise line positioned as a premium luxury experience and a cut above the others, AMA certainly fell short on this cruise. At these prices one hopes that needs are not just met but sometimes anticipated. That was not the case.
Had we known in advance that such a large Backroads group would be sharing the cruise, we would have chosen different dates, at the very least.
The itinerary itself was excellent - it's why we picked this cruise. The stateroom was comfortable and impeccably maintained, embarkation was super efficient, and disembarkation/transfer to the airport at 5:30 AM was super as was AMA having someone at the airport to help us check in. Several local entertainers and guides were outstanding. Those positives, however, weren't enough to overcome our overall disappointment, particularly at AMAWaterways' price point.
翻译：总的来说，这次游轮之旅未能达到AMAWaterways的奢华水准。虽然也有一些亮点，但船上体验的很多方面都差强人意。
最重要的是
……这可能并非AMAWaterways独有……请务必确认您的游轮行程中是否包含Backroads自行车旅行团。Backroads自行车旅行团的乘客占了相当大的比例，我们注意到他们的领队经常占用前台大量时间，忙于安排行程和满足他们的需求。服务员似乎经常优先服务Backroads旅行团，而忽略了其他乘客。
整体设计布局
我们乘坐的是AMAReina号。从YouTube视频和网上照片来看，它似乎与AMA的其他欧洲内河游轮非常相似，除了Magna号之外，其他方面都略有不同。休息室宽敞舒适，但餐厅却略显压抑，天花板较低，导致人多时非常嘈杂，甚至我们无法与坐在圆桌另一侧的客人交流。餐厅中央的卡座占据了主导地位，使整个空间显得有些封闭——在我们乘坐的航程中，除非餐厅客满，否则这些卡座很少有人使用。相比之下，位于船尾的厨师餐桌和意大利午餐餐厅则相当舒适，尽管也比较吵闹。
我们的“天鹅级”客房虽然面积略小，但很舒适，浴室布局设计合理。鉴于之前的经验，我们不会再额外花钱预订阳台/落地窗客舱了。在布达佩斯等一些码头，船只密密麻麻地并排停靠，最多可达四艘，隐私，恕我直言，完全“荡然无存”！
餐饮、小酌与航行、小吃等等。
我们这趟游轮上确实有一些摆盘高手。有人评论说，如果他们把一半的精力放在食物本身，而不是摆盘上，船上的菜肴肯定会非常出色。然而事实并非如此。首先，它根本无法与菜单上的描述相符。而且，“草本鼠尾草油”到底是什么？我们旅途中吃到的最好的一餐是在导游推荐的萨尔茨堡一家餐厅。很多时候，我们的同桌（很少是同桌的）都选择“随时供应”的菜品，而不是菜单上的菜品。有一次午餐的“炸鱼薯条”是一块三英寸厚的“鳕鱼”，裹着一层湿漉漉、几乎嚼不动的面糊。同桌的英国人说这是“我们吃过最难吃的炸鱼薯条”。这对夫妇总是在岸上游览时吃一些当地买来的零食，这成了我们旅途中的一个笑谈。
主厨餐桌的体验总体不错，但算不上惊艳。尽管如此，这里的服务却是我们此次邮轮之旅中体验到的最佳。餐厅所在的空间在午餐时间也用作意大利餐厅，食物味道鲜美，只是略微偏咸。意面虽然没有煮过头，但口感却很“粉”，远称不上劲道。
最后，我们不得不提及我们对整体餐饮服务的失望。虽然菜单等物品会立即送上，但几乎每次——或许只有一次例外——我们都要等上十分钟甚至更久，服务员才会过来点餐或询问是否需要饮料等等。一天晚上，正值摩托车队聚集，我们等了40分钟才等到主菜，而且显然是同桌的一位客人叫来了领班。那天晚上我们7点刚过就入座，直到将近9点半才开始上菜。我们在主餐厅用餐的五个晚上中，只有一顿饭的上菜时间少于90分钟。
“边喝边喝”服务很不错，不过小吃种类和白天供应的差不多。航空公司贵宾休息室做得更好。有好几次，蛋白球都化了……好吧，我们邮轮航行期间天气确实很热！……但它们应该从桌上撤掉。
员工
总体来说，员工都很友善且乐于助人，不过前台那位年轻女士有时说话含糊不清，我们很难听懂，有一次我们最终放弃了。客房服务人员效率很高，态度也很好，其他大部分船员也是如此。
餐厅经理值得一提……那天晚上主菜等了40分钟才上，他说他总是等到这桌客人吃完汤（我们大约35分钟前就吃完了）之后才点主菜。这让我们觉得，延误似乎是他故意把责任推到我们这桌。第二天晚上，同桌有人跟他说，希望不要重蹈覆辙——他的回答是？ “那是服务员的工作，不是我的。”我们还看到他当众训斥服务员，让我们和那位服务员都感到非常不自在。最后一天晚上，他问晚餐怎么样。我妻子语气很肯定地说“很好！”。他却回答说：“只有‘很好’？别开玩笑了。”
岸上游览
总体而言，岸上游览时间过短，而且组织得相当业余，不过也有一些亮点——布拉迪斯拉发和萨尔茨堡之行令人难忘。我会选择不包含岸上游览的更便宜的船票，然后单独选择并支付岸上游览费用。
娱乐活动
在布达佩斯，船上的匈牙利乐团表演、萨尔茨堡的歌剧二重奏以及维也纳的施特劳斯故居音乐会都令人印象深刻。我们认为在当时的条件下，这些表演已经相当地道了。许多人喜欢维尔斯霍芬的“啤酒花园”，但也有人觉得有点“做作”和“乏味”。
最终评价
作为一家定位高端奢华体验、力求超越其他邮轮公司的邮轮公司，AMA 在这次航行中的表现确实令人失望。在这个价位上，人们希望邮轮公司不仅能满足乘客的需求，还能预见到乘客的需求。但事实并非如此。
如果我们事先知道会有这么多 Backroads 的旅行团成员会和我们一起乘坐这艘邮轮，我们至少会选择不同的日期。
行程本身很棒——这也是我们选择这次邮轮之旅的原因。客舱舒适整洁，登船流程高效便捷，早上5:30的下船/机场接送服务也十分出色，AMA还安排了专人在机场协助我们办理登机手续。几位当地的表演者和导游都非常优秀。然而，这些优点不足以弥补我们整体上的失望，尤其考虑到AMAWaterways的价格。
最重要的是
……这可能并非AMAWaterways独有……请务必确认您的游轮行程中是否包含Backroads自行车旅行团。Backroads自行车旅行团的乘客占了相当大的比例，我们注意到他们的领队经常占用前台大量时间，忙于安排行程和满足他们的需求。服务员似乎经常优先服务Backroads旅行团，而忽略了其他乘客。
整体设计布局
我们乘坐的是AMAReina号。从YouTube视频和网上照片来看，它似乎与AMA的其他欧洲内河游轮非常相似，除了Magna号之外，其他方面都略有不同。休息室宽敞舒适，但餐厅却略显压抑，天花板较低，导致人多时非常嘈杂，甚至我们无法与坐在圆桌另一侧的客人交流。餐厅中央的卡座占据了主导地位，使整个空间显得有些封闭——在我们乘坐的航程中，除非餐厅客满，否则这些卡座很少有人使用。相比之下，位于船尾的厨师餐桌和意大利午餐餐厅则相当舒适，尽管也比较吵闹。
我们的“天鹅级”客房虽然面积略小，但很舒适，浴室布局设计合理。鉴于之前的经验，我们不会再额外花钱预订阳台/落地窗客舱了。在布达佩斯等一些码头，船只密密麻麻地并排停靠，最多可达四艘，隐私，恕我直言，完全“荡然无存”！
餐饮、小酌与航行、小吃等等。
我们这趟游轮上确实有一些摆盘高手。有人评论说，如果他们把一半的精力放在食物本身，而不是摆盘上，船上的菜肴肯定会非常出色。然而事实并非如此。首先，它根本无法与菜单上的描述相符。而且，“草本鼠尾草油”到底是什么？我们旅途中吃到的最好的一餐是在导游推荐的萨尔茨堡一家餐厅。很多时候，我们的同桌（很少是同桌的）都选择“随时供应”的菜品，而不是菜单上的菜品。有一次午餐的“炸鱼薯条”是一块三英寸厚的“鳕鱼”，裹着一层湿漉漉、几乎嚼不动的面糊。同桌的英国人说这是“我们吃过最难吃的炸鱼薯条”。这对夫妇总是在岸上游览时吃一些当地买来的零食，这成了我们旅途中的一个笑谈。
主厨餐桌的体验总体不错，但算不上惊艳。尽管如此，这里的服务却是我们此次邮轮之旅中体验到的最佳。餐厅所在的空间在午餐时间也用作意大利餐厅，食物味道鲜美，只是略微偏咸。意面虽然没有煮过头，但口感却很“粉”，远称不上劲道。
最后，我们不得不提及我们对整体餐饮服务的失望。虽然菜单等物品会立即送上，但几乎每次——或许只有一次例外——我们都要等上十分钟甚至更久，服务员才会过来点餐或询问是否需要饮料等等。一天晚上，正值摩托车队聚集，我们等了40分钟才等到主菜，而且显然是同桌的一位客人叫来了领班。那天晚上我们7点刚过就入座，直到将近9点半才开始上菜。我们在主餐厅用餐的五个晚上中，只有一顿饭的上菜时间少于90分钟。
“边喝边喝”服务很不错，不过小吃种类和白天供应的差不多。航空公司贵宾休息室做得更好。有好几次，蛋白球都化了……好吧，我们邮轮航行期间天气确实很热！……但它们应该从桌上撤掉。
员工
总体来说，员工都很友善且乐于助人，不过前台那位年轻女士有时说话含糊不清，我们很难听懂，有一次我们最终放弃了。客房服务人员效率很高，态度也很好，其他大部分船员也是如此。
餐厅经理值得一提……那天晚上主菜等了40分钟才上，他说他总是等到这桌客人吃完汤（我们大约35分钟前就吃完了）之后才点主菜。这让我们觉得，延误似乎是他故意把责任推到我们这桌。第二天晚上，同桌有人跟他说，希望不要重蹈覆辙——他的回答是？ “那是服务员的工作，不是我的。”我们还看到他当众训斥服务员，让我们和那位服务员都感到非常不自在。最后一天晚上，他问晚餐怎么样。我妻子语气很肯定地说“很好！”。他却回答说：“只有‘很好’？别开玩笑了。”
岸上游览
总体而言，岸上游览时间过短，而且组织得相当业余，不过也有一些亮点——布拉迪斯拉发和萨尔茨堡之行令人难忘。我会选择不包含岸上游览的更便宜的船票，然后单独选择并支付岸上游览费用。
娱乐活动
在布达佩斯，船上的匈牙利乐团表演、萨尔茨堡的歌剧二重奏以及维也纳的施特劳斯故居音乐会都令人印象深刻。我们认为在当时的条件下，这些表演已经相当地道了。许多人喜欢维尔斯霍芬的“啤酒花园”，但也有人觉得有点“做作”和“乏味”。
最终评价
作为一家定位高端奢华体验、力求超越其他邮轮公司的邮轮公司，AMA 在这次航行中的表现确实令人失望。在这个价位上，人们希望邮轮公司不仅能满足乘客的需求，还能预见到乘客的需求。但事实并非如此。
如果我们事先知道会有这么多 Backroads 的旅行团成员会和我们一起乘坐这艘邮轮，我们至少会选择不同的日期。
行程本身很棒——这也是我们选择这次邮轮之旅的原因。客舱舒适整洁，登船流程高效便捷，早上5:30的下船/机场接送服务也十分出色，AMA还安排了专人在机场协助我们办理登机手续。几位当地的表演者和导游都非常优秀。然而，这些优点不足以弥补我们整体上的失望，尤其考虑到AMAWaterways的价格。
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