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Dean H
Very Poor customer service, even worse management skills...
Royal & Derngate Theatre的点评
点评：Not happy with how they treated us.
We arrived to find out our reserved and paid for seats in middle of room in royal upper circle had been moved down stairs to circle, then to find out they had already moved somebody else there, so they move us again to seats that we couldn't even see the performance, may as well have played music at home... go complain to box office now very angry as none of the staff knew what to do and told us its all they had got.. amazing how making a bit of noise gets you seats where you can see that aren't even sold... they then asked a very young girl to come to us to apologise, not fair on that young girl at all, poor management, very poor by Royal and Derngate indeed. THey need to really look hard at their customer service.
We arrived to find out our reserved and paid for seats in middle of room in royal upper circle had been moved down stairs to circle, then to find out they had already moved somebody else there, so they move us again to seats that we couldn't even see the performance, may as well have played music at home... go complain to box office now very angry as none of the staff knew what to do and told us its all they had got.. amazing how making a bit of noise gets you seats where you can see that aren't even sold... they then asked a very young girl to come to us to apologise, not fair on that young girl at all, poor management, very poor by Royal and Derngate indeed. THey need to really look hard at their customer service.
翻译：对他们的服务态度非常不满意。
我们到达剧院后发现，我们预订并付费的皇家上层包厢中间的座位被移到了楼下的包厢，然后又发现他们已经把别人安排到了那里，于是他们又把我们换到了根本看不到演出的座位，还不如在家放音乐……现在非常生气，我要去售票处投诉，因为没有一个工作人员知道该怎么办，他们说已经尽力了……真是不可思议，只要稍微闹腾一下就能换到能看到演出的座位，而且这些座位根本就没卖出去……之后他们还叫了一个很年轻的女孩来向我们道歉，这对那个女孩太不公平了，管理太差劲了，皇家剧院和德恩盖特剧院的服务真是糟糕透了。他们真的需要好好反思一下他们的客户服务。
我们到达剧院后发现，我们预订并付费的皇家上层包厢中间的座位被移到了楼下的包厢，然后又发现他们已经把别人安排到了那里，于是他们又把我们换到了根本看不到演出的座位，还不如在家放音乐……现在非常生气，我要去售票处投诉，因为没有一个工作人员知道该怎么办，他们说已经尽力了……真是不可思议，只要稍微闹腾一下就能换到能看到演出的座位，而且这些座位根本就没卖出去……之后他们还叫了一个很年轻的女孩来向我们道歉，这对那个女孩太不公平了，管理太差劲了，皇家剧院和德恩盖特剧院的服务真是糟糕透了。他们真的需要好好反思一下他们的客户服务。
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