点评:My recent stay at Great Wolf Lodge in Sandusky, Ohio, left much to be desired. Despite the hotel being sold out, it was severely understaffed in every service department, leading to significant delays and a lack of attention to detail throughout my visit.
Upon entering my hotel room, I was greeted with disappointment. The cleanliness of the room was subpar, with mold evident on the ceilings and floors of the bathroom. This is simply unacceptable for a hotel of this caliber.
The pool area was overcrowded and lacked sufficient seating, making it difficult to enjoy the amenities. The fast-food service was equally disappointing, with frozen food and stale chips being served, and the mobile ordering system failing to function properly.
Dining experiences were also disappointing. Despite being told there would be a 30-minute wait, I waited over two hours for a table, only to be informed that the kitchen was too backed up, and I was advised to seek food elsewhere. The breakfast the following day was marred by poor service, with waitstaff unable to manage their tables effectively and a lack of drink refills.
Although the entertainment staff did an admirable job of entertaining the children, it did little to make up for the overall disappointing experience.
In conclusion, I am disappointed by the lack of quality and service provided during my two-night stay in a loft fireplace suite. Considering the prices charged, which rival those of Disney World, I expected much more. I hope that management takes this feedback seriously and implements changes to improve the overall guest experience at this location.
翻译:我最近住在俄亥俄州桑达斯基的大狼旅馆,还有很多不足之处。尽管酒店已售完,但每个服务部门的人手严重不足,导致严重延误,并且在我访问期间缺乏对细节的关注。
进入酒店房间后,我感到失望。房间的清洁度很差,浴室的天花板和地板上有明显的霉菌。对于这种级别的酒店来说,这是无法接受的。
泳池区人满为患,缺乏足够的座位,很难享受这些设施。快餐服务同样令人失望,提供冷冻食品和不新鲜的薯条,移动订购系统无法正常运行。
用餐体验也令人失望。尽管被告知要等30分钟,但我还是等了两个多小时才等到一张桌子,却被告知厨房太拥挤了,并建议我去别处寻找食物。第二天的早餐因服务差而受到损害,服务员无法有效地管理他们的餐桌并且缺乏饮料补充。
尽管娱乐工作人员在娱乐孩子们方面做得非常出色,但这并不能弥补整体令人失望的体验。
总之,我对在阁楼壁炉套房住两晚期间所提供的质量和服务的缺乏感到失望。考虑到与迪士尼世界相媲美的价格,我的期望要高得多。我希望管理层认真对待这一反馈并实施变革,以改善该地点的整体宾客体验。