点评:I booked the Dec 31st New Year’s Eve cruise (10:00 PM slot) expecting a high-end celebration, but it was a total disappointment. It was essentially the opposite of a luxury experience, despite charging a premium luxury price.
• The "View": If you want to see the Burj fireworks from this cruise, you’d better bring a galaxy-strength telescope. We were stationed so far away that we could barely see the show. For a NYE countdown, this was a massive letdown.
• Food Safety & Quality: The Biryani served was actually spoiled and the kebabs were inedible. I personally raised this issue with a crew member during the trip, so the company’s claim in their response that there were "no complaints" is factually false.
• Waste Management: The boat was poorly managed. There was no proper system for used glasses and plates, so they just sat around everywhere. It felt messy and unorganized, not "luxury."
• The Drink "Premium" Lie: I paid for an unlimited premium package, but they ran out of Black Label almost immediately. I was forced to take basic options despite having paid extra for the top-tier service.
• Entertainment: A "luxury" NYE cruise with only one single sound box on the upper deck? The music was inadequate and didn't provide any atmosphere for the rest of the boat.
Response to Management: Your dismissive attitude and claims that "everyone was happy" are insulting. I spoke to the crew on the night and was ignored. This was a complete waste of money. Save your cash and book with a professional company that actually delivers what they promise.
翻译:我预订了12月31日的新年夜游轮之旅(晚上10点出发),原本期待的是一场高端的庆祝活动,结果却大失所望。尽管价格不菲,但体验却与奢华背道而驰。
• 观景:如果你想在游轮上看到哈利法塔的烟火,最好带上一台能观测星系的望远镜。我们被安排在离烟火太远的地方,几乎看不到烟火。作为新年倒计时活动,这简直令人失望透顶。
• 食品安全与质量:船上提供的印度香饭已经变质,烤肉串也难以下咽。我在旅途中亲自向船员反映了这个问题,所以公司在回复中声称“没有收到任何投诉”的说法完全是谎言。
• 垃圾管理:船上的垃圾管理非常糟糕。没有妥善的餐具回收系统,用过的杯子和盘子到处乱放。整个过程杂乱无章,毫无“奢华”可言。
• 饮品“高级”套餐的谎言:我购买的是无限畅饮的高级套餐,但黑牌威士忌几乎立刻就卖光了。尽管我额外付费享受了顶级服务,却被迫选择普通饮品。
• 娱乐:所谓的“豪华”跨年游轮,上层甲板竟然只有一个音响?音乐质量差强人意,根本无法营造出船上其他区域的氛围。
致管理层:你们这种漠不关心的态度以及“大家都很满意”的说法简直是对我的侮辱。当晚我曾与船员沟通,但他们置之不理。这次旅行完全是浪费钱。省下你的钱,选择一家真正兑现承诺的专业公司吧。