点评:Absolutely avoid the Sinh Tourist Booking office at 37A Hang Thung Hoan Kiem District Hanoi at all cost. Very dishonest operation. We approached this office wanting to do a half day tour of Hanoi and we were happy to join in with another group if that was possible. Due to a misunderstanding the owner thought we wanted to organise a tour for eight people which was not the case! A few hours later I checked my bank statement and noted a charge from this office in excess of $750 AUD. We were quoted $55 a person. We went back to the agency to dispute the charge thinking we could cancel or correct the discrepancy. They refused to cancel or reverse the charge and would only agree to return half the amount in VIET NAM currency. Considering it was the day before the tour you would think the tour could have been cancelled. To top it off we realised when the charge was debited it was done in US dollars which meant a higher return for the operator who clearly new we were from Australia. Ended up being a very expensive half day tour for us which was disappointing. Be very alert if dealing with this office!
翻译:绝对要不惜一切代价避开位于河内 Hang Thung Hoan Kiem 区 37A 号的 Sinh 旅游预订办公室。非常不诚信的操作。我们来到这个办公室,想要进行河内半日游,如果可能的话,我们很高兴与另一个团队一起参加。由于误解,业主以为我们想组织八人旅行,但事实并非如此!几个小时后,我检查了我的银行对账单,发现该办公室收取的费用超过 750 澳元。我们的报价是每人 55 美元。我们回到该机构对收费提出异议,认为我们可以取消或纠正差异。他们拒绝取消或撤销费用,并且只同意以越南货币退还一半金额。考虑到这是旅行的前一天,你会认为旅行可能会被取消。最重要的是,我们意识到,当费用被记入借方时,它是以美元进行的,这意味着对于显然我们来自澳大利亚的新运营商来说,可以获得更高的回报。最终对我们来说这是一次非常昂贵的半日游,这令人失望。如果与这个办公室打交道,请务必保持警惕!