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MariamK352
Very disappointed with Rwanda airline WB712
Turkish Airlines Lounge by Plaza Premium Group的点评
点评：Regarding Flights WB423 and WB712 I recently flew with RwandAir for the first time. My first flight from Uganda to Rwanda (WB423) was excellent, featuring an immaculate, modern aircraft alongside a great captain and crew. Unfortunately, the connecting flight from Kigali to London (WB712) fell far short of expectations and requires urgent attention.The cabin maintenance on WB712 was unacceptable for a 10-hour flight. The seatback TVs were broken, and the USB charging ports at our seats were completely non-functional. Furthermore, the cabin crew advised us against using our personal power banks, leaving us with no way to charge our devices or access entertainment for the duration of the trip.Additionally, the catering service was disappointing. The food portions were minimal compared to competing international carriers. My meal was also missing the bread roll to go with the provided butter, even though neighboring passengers received theirs.While I had hoped for a great first experience with RwandAir, the lack of catering consistency and poor long-haul fleet maintenance means I will think twice before booking again. I hope these issues are addressed promptly for future travelers.
翻译：关于WB423和WB712航班：我最近首次乘坐卢旺达航空的航班。从乌干达飞往卢旺达的首次航班（WB423）体验极佳——飞机崭新且设施现代，机长及机组人员也非常出色。遗憾的是，从基加利飞往伦敦的转机航班（WB712）则远远未达到预期，亟需改进。对于一趟长达10小时的航程而言，WB712机舱内的维护状况实在糟糕。座椅背后的电视也全都坏了。我们座位上的USB充电接口完全无法使用。此外，机组人员还劝阻我们使用个人充电宝，这就导致我们在整个航程中既无法为设备充电，也无法观看娱乐内容。另外，餐食服务也令人失望——与其他国际航空公司相比，提供的食物分量少得可怜。我拿到的餐食中甚至没有搭配黄油的面包卷。虽然旁边的乘客都收到了餐食，但我的那份却没有。我原本期望能拥有一次愉快的卢旺达航空首航体验，但餐食供应的不稳定性以及长途航班机队的维护状况不佳，让我下次预订时会犹豫不决。希望航空公司能尽快解决这些问题，以造福今后的乘客。
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