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Cruiser4670299****
Delays and rude behaviour
Turkish Airlines Lounge by Plaza Premium Group的点评
点评：I am extremely disappointed with my experience with Wizz Air today.
First, I was unable to complete online check-in and was required to go to the airport counter. As a priority passenger, I expected a smoother process, but instead I was met with unnecessary stress and poor customer service.
When collecting our boarding passes, I was asked to check in my cabin suitcase because the flight was full. I declined because I needed quick access to my belongings. I was then told to place my cabin bag on the scale, where it weighed 11 kg. The staff member insisted that I remove 1 kg, even though my handbag was practically empty and could easily have accommodated the item. Rather than offering a reasonable solution, I was told I had to remove the weight immediately.
What made the situation worse was the attitude of the staff. I explained that the process was causing delays and inconvenience, especially as I had previously experienced a two-hour delay on a Wizz Air flight without any apology or explanation. Instead of showing understanding, I felt dismissed and treated as though my concerns did not matter.
I asked the staff member for his name, and he identified himself as Morat. When I pointed out that this type of service could drive customers away, his response was dismissive and unprofessional.
Customer service is not only about enforcing rules; it is also about treating passengers with respect and courtesy. Unfortunately, my experience today fell far below that standard.
Also the only counter is busy and people wait on queue was at Wizz counter with priority service I had to wait 40 minutes on queue.
Based on my experiences, I will not be choosing Wizz Air again and cannot recommend the airline to others.
Plus I had ordered an assistant service as I have a hard mobility problem now I’m waiting like 50 minutes waiting for someone to show on.
It must better service at Istanbul airport
What is missing is organisation!
First, I was unable to complete online check-in and was required to go to the airport counter. As a priority passenger, I expected a smoother process, but instead I was met with unnecessary stress and poor customer service.
When collecting our boarding passes, I was asked to check in my cabin suitcase because the flight was full. I declined because I needed quick access to my belongings. I was then told to place my cabin bag on the scale, where it weighed 11 kg. The staff member insisted that I remove 1 kg, even though my handbag was practically empty and could easily have accommodated the item. Rather than offering a reasonable solution, I was told I had to remove the weight immediately.
What made the situation worse was the attitude of the staff. I explained that the process was causing delays and inconvenience, especially as I had previously experienced a two-hour delay on a Wizz Air flight without any apology or explanation. Instead of showing understanding, I felt dismissed and treated as though my concerns did not matter.
I asked the staff member for his name, and he identified himself as Morat. When I pointed out that this type of service could drive customers away, his response was dismissive and unprofessional.
Customer service is not only about enforcing rules; it is also about treating passengers with respect and courtesy. Unfortunately, my experience today fell far below that standard.
Also the only counter is busy and people wait on queue was at Wizz counter with priority service I had to wait 40 minutes on queue.
Based on my experiences, I will not be choosing Wizz Air again and cannot recommend the airline to others.
Plus I had ordered an assistant service as I have a hard mobility problem now I’m waiting like 50 minutes waiting for someone to show on.
It must better service at Istanbul airport
What is missing is organisation!
翻译：我对今天乘坐威兹航空的经历极其失望。
首先，我无法完成网上值机，不得不前往机场柜台。作为优先乘客，我原本期待流程更加顺畅，结果却遭遇了不必要的压力和糟糕的客户服务。
领取登机牌时，工作人员要求我托运随身行李，因为航班已满。我拒绝了，因为我需要快速取用随身物品。之后，工作人员让我把随身行李放在秤上称重，结果显示11公斤。工作人员坚持要我减重1公斤，尽管我的手提包几乎是空的，完全可以装下这件行李。他们没有提供合理的解决方案，而是要求我立即减重。
更糟糕的是工作人员的态度。我解释说，这样的流程造成了延误和不便，尤其是我之前乘坐威兹航空的航班时也遇到过延误两小时的情况，而且没有任何道歉或解释。工作人员非但没有表示理解，反而让我感觉被忽视，我的诉求似乎无关紧要。
我询问了那位工作人员的姓名，他自称莫拉特。当我指出这种服务态度可能会赶走顾客时，他的回应既轻蔑又不专业。
客户服务不仅仅是执行规则，更重要的是尊重和礼貌地对待乘客。不幸的是，我今天的体验远低于这个标准。
此外，唯一一个柜台人满为患，人们都在排队等候。而我去Wizz Air的优先服务柜台，却排了40分钟的队。
根据我的经历，我不会再选择Wizz Air，也不会向其他人推荐这家航空公司。
而且，由于我行动不便，我预订了陪护服务，现在却等了50分钟都没人出现。
伊斯坦布尔机场的服务必须改进！
这里最缺乏的是组织性！
首先，我无法完成网上值机，不得不前往机场柜台。作为优先乘客，我原本期待流程更加顺畅，结果却遭遇了不必要的压力和糟糕的客户服务。
领取登机牌时，工作人员要求我托运随身行李，因为航班已满。我拒绝了，因为我需要快速取用随身物品。之后，工作人员让我把随身行李放在秤上称重，结果显示11公斤。工作人员坚持要我减重1公斤，尽管我的手提包几乎是空的，完全可以装下这件行李。他们没有提供合理的解决方案，而是要求我立即减重。
更糟糕的是工作人员的态度。我解释说，这样的流程造成了延误和不便，尤其是我之前乘坐威兹航空的航班时也遇到过延误两小时的情况，而且没有任何道歉或解释。工作人员非但没有表示理解，反而让我感觉被忽视，我的诉求似乎无关紧要。
我询问了那位工作人员的姓名，他自称莫拉特。当我指出这种服务态度可能会赶走顾客时，他的回应既轻蔑又不专业。
客户服务不仅仅是执行规则，更重要的是尊重和礼貌地对待乘客。不幸的是，我今天的体验远低于这个标准。
此外，唯一一个柜台人满为患，人们都在排队等候。而我去Wizz Air的优先服务柜台，却排了40分钟的队。
根据我的经历，我不会再选择Wizz Air，也不会向其他人推荐这家航空公司。
而且，由于我行动不便，我预订了陪护服务，现在却等了50分钟都没人出现。
伊斯坦布尔机场的服务必须改进！
这里最缺乏的是组织性！
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