点评:We were booked on Great Sights Milford Sounds tour today. I booked through Viator, and received details of pick up time and location in multiple emails, and on the ticket. Arrived ten minutes prior to the pick up time at 07:30, waited for an hour in freezing cold, tried contacting the company but couldn't speak to a representative until around 08:30. I was told pick up time was 06:55. That time isn't referenced anywhere, and on reading other reviews can see this is a common problem with this tour company. I also emailed the company directly to complain and request a refund. I have not had a response to my email to Great Sights but Viator responded very promptly and said Great Sights had agreed to a full refund. At least I will get my money back, but just be aware that you might get up at the crack of dawn for no reason!!
翻译:我们今天预订了 Great Sights Milford Sounds 之旅。我通过 Viator 预订,并在多封电子邮件和机票上收到了接送时间和地点的详细信息。在 07:30 接载时间前十分钟到达,在寒冷的天气中等了一个小时,尝试联系公司但直到 08:30 左右才能与代表通话。我被告知接机时间是 06:55。那个时间没有在任何地方被引用,并且在阅读其他评论时可以看到这是这家旅游公司的常见问题。我还直接给公司发邮件投诉并要求退款。我没有收到我发给 Great Sights 的电子邮件的回复,但 Viator 回复非常及时,并说 Great Sights 已同意全额退款。至少我会拿回我的钱,但请注意,您可能会无缘无故地在黎明时起床!