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Absolutely devastating wedding experience
Empress Building的点评
点评：Our wedding day, which should have been one of the happiest days of our lives, was left overshadowed by fear, distress, and disappointment.
The most shocking moment was when the disco ball fell from the ceiling and landed dangerously close to a three-year-old child. It happened moments before they were about to go and eat. We had to react instantly and grab them to prevent what could have been a horrific accident.
What made the situation worse was the response afterwards. Staff appeared aware that something had gone wrong, but we were told the disco ball had been secured correctly. From what we could see, it had been held up with four corners using extremely thin, almost invisible lines that guests could not see. This created not only a risk of the fixture falling, but also a potential trip hazard for guests.
The impact this had on everyone was huge. Guests, including families with children aged between 3 and 9, were left shaken and uncomfortable. Some people chose to leave shortly after because they no longer felt at ease. The mood of the entire day changed from celebration to worry.
As the bride and groom, we were left trying to process a frightening situation on what should have been a once-in-a-lifetime memory. We both have ADHD and autism, and one of us also has EUPD, which made the emotional impact of the day’s events even more overwhelming.
The service overall also fell far below expectations. With fewer than 40 guests attending, the catering and organisation felt completely unsuitable, as though the event had been prepared for a much larger group rather than the intimate wedding we had planned.
We trusted this venue with one of the most important days of our lives. Instead, we were left with distressing memories, upset guests, and a feeling that our safety and experience were not given the care and attention they deserved.
We hope this review encourages the venue to seriously look at their safety procedures, communication, and event standards so that another couple and their families do not experience the same disappointment.
The most shocking moment was when the disco ball fell from the ceiling and landed dangerously close to a three-year-old child. It happened moments before they were about to go and eat. We had to react instantly and grab them to prevent what could have been a horrific accident.
What made the situation worse was the response afterwards. Staff appeared aware that something had gone wrong, but we were told the disco ball had been secured correctly. From what we could see, it had been held up with four corners using extremely thin, almost invisible lines that guests could not see. This created not only a risk of the fixture falling, but also a potential trip hazard for guests.
The impact this had on everyone was huge. Guests, including families with children aged between 3 and 9, were left shaken and uncomfortable. Some people chose to leave shortly after because they no longer felt at ease. The mood of the entire day changed from celebration to worry.
As the bride and groom, we were left trying to process a frightening situation on what should have been a once-in-a-lifetime memory. We both have ADHD and autism, and one of us also has EUPD, which made the emotional impact of the day’s events even more overwhelming.
The service overall also fell far below expectations. With fewer than 40 guests attending, the catering and organisation felt completely unsuitable, as though the event had been prepared for a much larger group rather than the intimate wedding we had planned.
We trusted this venue with one of the most important days of our lives. Instead, we were left with distressing memories, upset guests, and a feeling that our safety and experience were not given the care and attention they deserved.
We hope this review encourages the venue to seriously look at their safety procedures, communication, and event standards so that another couple and their families do not experience the same disappointment.
翻译：我们的婚礼本应是人生中最幸福的时刻，却被恐惧、焦虑与失望所笼罩。
最惊险的一幕是：迪斯科球从天花板上掉下来，正好落在离一个三岁小孩极近的地方。事情发生在他们准备去吃饭的前一刻。我们不得不立刻行动，一把将孩子抱住，才避免了可能发生的可怕事故。
而让情况变得更糟的，是事后人们的反应。工作人员似乎也意识到出了问题，但他们坚称迪斯科球已被妥善固定。据我们观察，该迪斯科球是通过四个角用极其纤细、几乎看不见的细线固定住的，普通宾客根本注意不到这些线。这种做法不仅增加了装置坠落的风险，还可能给宾客带来绊倒的隐患。
这一情况对所有人都产生了巨大影响。包括带着3至9岁孩子的家庭在内的众多宾客都感到慌乱不安、心情不悦。有些人因为觉得不自在，不久后就选择离开了。整个一天的氛围也由原本的喜庆转为担忧。
作为新郎和新娘，我们不得不努力去应对这一可怕的局面——而这一天本应是我们一生中难忘的回忆。我们俩都患有多动症和自闭症，其中一人还患有情绪不稳定障碍，这使得当天发生的种种事件对我们的情绪冲击愈发强烈。
总体而言，这场婚礼也远远未达到我们的预期。出席的宾客不到40人，但餐饮与服务安排却完全不合时宜——整个活动的筹备方式仿佛是为规模大得多的群体准备的，而非我们原本期望的那种温馨而亲密的婚礼。
我们把人生中最为重要的日子托付给了这家场地。然而结果却是：留下了令人不快的回忆、伤心的宾客，还有一种我们的安全与体验并未得到应有重视和照顾的失落感。我们希望这篇评论能促使该场馆认真审视自身的安全措施、沟通机制以及活动标准，从而避免其他新人及其家人再经历同样的失望。
最惊险的一幕是：迪斯科球从天花板上掉下来，正好落在离一个三岁小孩极近的地方。事情发生在他们准备去吃饭的前一刻。我们不得不立刻行动，一把将孩子抱住，才避免了可能发生的可怕事故。
而让情况变得更糟的，是事后人们的反应。工作人员似乎也意识到出了问题，但他们坚称迪斯科球已被妥善固定。据我们观察，该迪斯科球是通过四个角用极其纤细、几乎看不见的细线固定住的，普通宾客根本注意不到这些线。这种做法不仅增加了装置坠落的风险，还可能给宾客带来绊倒的隐患。
这一情况对所有人都产生了巨大影响。包括带着3至9岁孩子的家庭在内的众多宾客都感到慌乱不安、心情不悦。有些人因为觉得不自在，不久后就选择离开了。整个一天的氛围也由原本的喜庆转为担忧。
作为新郎和新娘，我们不得不努力去应对这一可怕的局面——而这一天本应是我们一生中难忘的回忆。我们俩都患有多动症和自闭症，其中一人还患有情绪不稳定障碍，这使得当天发生的种种事件对我们的情绪冲击愈发强烈。
总体而言，这场婚礼也远远未达到我们的预期。出席的宾客不到40人，但餐饮与服务安排却完全不合时宜——整个活动的筹备方式仿佛是为规模大得多的群体准备的，而非我们原本期望的那种温馨而亲密的婚礼。
我们把人生中最为重要的日子托付给了这家场地。然而结果却是：留下了令人不快的回忆、伤心的宾客，还有一种我们的安全与体验并未得到应有重视和照顾的失落感。我们希望这篇评论能促使该场馆认真审视自身的安全措施、沟通机制以及活动标准，从而避免其他新人及其家人再经历同样的失望。
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