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mwainw7162
Flawed Flaxmill cafe
Shrewsbury Flaxmill Maltings的点评
点评：My experience at the English Heritage Flaxmill Maltings Cafe was awful. We waited over 35 minutes for a bacon bap and a tuns sandwich. During our long wait food was coming out but not to the right people, the waitress was wandering around with plates of food and then taking them back to the kitchen. There was general disorganization which wasn't the fault of the young girls on the counter or the trainee in the kitchen. They worked hard to try and resolve the problems but were clearly beaten by their lack of training and no support from their manager. We asked for the money back for our food but they hadn't been trained to reimburse money or give a credit note. One of the girls very kindly offered to give me the money back from her own pocket, I refused! I've tried in vain to get hold of the manager but he doesn't answer his phone, so it looks like I won't be getting my £12.90 back.
翻译：我在英格兰遗产基金会旗下的Flaxmill Maltings咖啡馆的体验糟透了。我们等了35分钟以上才拿到培根面包卷和三明治。在漫长的等待过程中，食物确实被制作出来，但却没有送到该拿食物的人手中；女服务员拿着一盘盘食物四处走动，之后又把它们送回厨房。整个服务过程杂乱无章，不过这并非柜台上的年轻女员工或厨房里的实习生之过。他们努力试图解决这些问题，但显然因为缺乏培训且得不到经理的支持而束手无策。我们要求退还餐费，但他们并未接受过退款或开具代金券的相关培训。其中一位女孩好心提出自掏腰包把钱还给我，但我拒绝了！我试图联系经理，但毫无结果——他根本不接电话。看来我的12.90英镑是拿不回来了。
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