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hazzy86
Rude staff at entry gate
Gravensteen的点评
点评：The castle itself is beautiful, but my experience at the entrance today 10/11/25 (around 1:30 PM) was unpleasant. A young male staff member with dark hair who was managing entry spoke to me in a rude, sarcastic tone with a straight face, saying “Sir, it’s 1.26 now not 1.30.” Just the way it was said felt demeaning, unnecessary and dismissive. Even without a smile, a polite tone would have made all the difference. I also noticed him speaking similarly to few other visitors. It seems like many visitors were not given clear information when exactly we can enter at the entry gate, so some were queueing and trying to scan their tickets.. it was a mess really. When I purchased the ticket prior at the counter, the staff did not give me specific instructions that I had to wait till the exact certain timing to enter. I hope Management provides some customer-service training — visitors come here excited (for many of us its once in a lifetime!), and a kind welcome makes a big difference (or just don’t be rude please).
翻译：城堡本身很漂亮，但我今天（2025年10月11日，下午1点半左右）在入口处的经历却很不愉快。一位年轻的黑发男工作人员负责入口管理，他面无表情地用粗鲁讽刺的语气对我说：“先生，现在是1点26分，不是1点30分。” 他的语气让我觉得很轻蔑、没必要，而且很敷衍。即使没有笑容，只要语气礼貌一些，情况就会完全不同。我还注意到他对其他几位游客也用了类似的语气。似乎很多游客都没有被告知确切的入场时间，所以有些人排队等候扫描门票……场面非常混乱。我之前在售票处买票时，工作人员并没有告诉我必须等到特定的时间才能入场。我希望管理层能提供一些客户服务培训——游客们兴致勃勃地来到这里（对我们很多人来说，这可能是一生只有一次的机会！），一个友好的接待会让人感觉截然不同（或者至少请不要那么粗鲁）。
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