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Course Information Withheld and Refund Refused
Andark Diving & Watersports的点评
点评：I’m writing this review to share my experience so others can make informed decisions before booking with Andark Diving.
I purchased a course from this company, but key information was not provided at the time of booking. Because of this missing information, I was unable to use the course I paid for. When I contacted the company to request a refund, I was told I would need to pay additional unexpected costs something that had never been mentioned beforehand.
I attempted to resolve the issue privately and professionally through email, but my correspondence has been ignored. When I did manage to speak with someone in the admin office, the interaction was extremely unhelpful and dismissive. The staff member I dealt with, June, spoke to me in a way that felt unnecessarily rude and unprofessional, which only added to the frustration of the situation.
This experience has left me concerned about how the administrative side of the business is run. If communication and customer care are handled this poorly, it raises questions about how other areas, including safety processes are managed.
I hope the company takes this feedback seriously and improves both their communication and transparency. I strongly recommend that anyone considering booking with them ensures they receive all information in writing before committing to anything.
This experience has cost me money, and despite my attempts to resolve the issue professionally, June has refused to issue a full refund. I feel I have paid for something I was unable to use due to missing information, and the company has kept the payment without providing the service I expected.
I purchased a course from this company, but key information was not provided at the time of booking. Because of this missing information, I was unable to use the course I paid for. When I contacted the company to request a refund, I was told I would need to pay additional unexpected costs something that had never been mentioned beforehand.
I attempted to resolve the issue privately and professionally through email, but my correspondence has been ignored. When I did manage to speak with someone in the admin office, the interaction was extremely unhelpful and dismissive. The staff member I dealt with, June, spoke to me in a way that felt unnecessarily rude and unprofessional, which only added to the frustration of the situation.
This experience has left me concerned about how the administrative side of the business is run. If communication and customer care are handled this poorly, it raises questions about how other areas, including safety processes are managed.
I hope the company takes this feedback seriously and improves both their communication and transparency. I strongly recommend that anyone considering booking with them ensures they receive all information in writing before committing to anything.
This experience has cost me money, and despite my attempts to resolve the issue professionally, June has refused to issue a full refund. I feel I have paid for something I was unable to use due to missing information, and the company has kept the payment without providing the service I expected.
翻译：我写这篇评论是为了分享我的经历，以便其他人在预订 Andark Diving 的课程之前能够做出明智的选择。
我从这家公司购买了一门课程，但在预订时他们没有提供关键信息。由于缺少这些信息，我无法参加我已付费的课程。当我联系公司要求退款时，他们却告诉我需要支付一些事先从未提及的额外费用。
我尝试通过电子邮件私下且专业地解决问题，但我的邮件却被忽略了。当我终于联系到行政办公室的某位工作人员时，对方的态度极其冷漠，毫无帮助。与我沟通的员工 June 的语气非常粗鲁且不专业，这让我更加沮丧。
这次经历让我对这家公司的行政管理方式感到担忧。如果沟通和客户服务都如此糟糕，那么其他方面，包括安全流程，也难免让人质疑他们的管理水平。
我希望该公司认真对待这些反馈，并改进沟通和透明度。我强烈建议任何考虑通过该公司预订服务的人，在做出任何决定之前，务必确保收到所有书面信息。
这次经历让我损失了金钱，尽管我尝试以专业的方式解决问题，但June公司拒绝全额退款。我觉得我为一项由于信息缺失而无法使用的服务付了款，而该公司却在没有提供我预期服务的情况下扣留了款项。
我从这家公司购买了一门课程，但在预订时他们没有提供关键信息。由于缺少这些信息，我无法参加我已付费的课程。当我联系公司要求退款时，他们却告诉我需要支付一些事先从未提及的额外费用。
我尝试通过电子邮件私下且专业地解决问题，但我的邮件却被忽略了。当我终于联系到行政办公室的某位工作人员时，对方的态度极其冷漠，毫无帮助。与我沟通的员工 June 的语气非常粗鲁且不专业，这让我更加沮丧。
这次经历让我对这家公司的行政管理方式感到担忧。如果沟通和客户服务都如此糟糕，那么其他方面，包括安全流程，也难免让人质疑他们的管理水平。
我希望该公司认真对待这些反馈，并改进沟通和透明度。我强烈建议任何考虑通过该公司预订服务的人，在做出任何决定之前，务必确保收到所有书面信息。
这次经历让我损失了金钱，尽管我尝试以专业的方式解决问题，但June公司拒绝全额退款。我觉得我为一项由于信息缺失而无法使用的服务付了款，而该公司却在没有提供我预期服务的情况下扣留了款项。
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