点评:Booked a day trip from port of Cadiz to Seville months ago through our travel agent who reconfirmed it just yesterday. Told to meet the guide with the Shore Excursions Deal sign at the Port gate assigned to our ship. We were there 10 mins early. The gate right in front of our ship. Shore Excursions Deal was a no-show. There are only two cruise ships in port today; not like you could have a lot of trouble finding us. We checked with the port police and they said we were at the correct gate. But we did walk to the other gates. Called the local numbers. No answers. A guy handling shore excursions for our ship listened to the Spanish messages on the two local phone numbers. They both say the phone is turned off. Called the stateside emergency number; the representative could not get a local answer either. Have spent almost an hour looking for the tour guide. Called the stateside number back and that operator is going to work on a refund. But we will never see Seville. A refund doesn’t make up for a once in a lifetime lost opportunity.
翻译:几个月前通过我们的旅行社预订了从加的斯港到塞维利亚的一日游,他们昨天才再次确认。被告知在分配给我们船的港口门口与带有岸上游览交易标志的向导会面。我们提前10分钟到了。大门就在我们船的前面。 Shore Excursions Deal 没有出现。今天港口只有两艘游轮;不像你会很难找到我们。我们向港口警察核实,他们说我们在正确的登机口。但我们确实走到了其他大门。拨打了本地号码。没有答案。一个为我们的船处理岸上游览的人在两个本地电话号码上收听了西班牙语消息。他们都说手机关机了。拨打了美国本土的紧急电话;代表也得不到当地的答复。花了将近一个小时找导游。回拨了美国境内的号码,该接线员将处理退款事宜。但我们永远不会看到塞维利亚。退款并不能弥补一生中一次失去的机会。