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OnAir1439265****
😡😡July 12, 2026 I want to sit in the first row in Battlestar Galactica: CYLON™
新加坡环球影城的点评
点评：What disappointed me most was the way your employees treated me. Regardless of the circumstances, every guest deserves to be treated with politeness, patience, and professionalism. Good service should not depend on whether a ride is operating or facing technical issues. Even when unexpected problems occur, guests should still be given clear explanations and respectful communication. While I appreciate your apology and the reminder to your team about service standards, I don't feel that an apology alone makes up for the unpleasant experience. The way it was handled seriously affected my visit and left me disappointed and feeling like I wasn't equally valued as a guest. What made me even more uncomfortable was that your staff clearly prioritized VIP guests, leaving regular paying guests like me feeling overlooked. I understand that VIP guests may have extra privileges, but it shouldn't come at the cost of basic respect and service for other guests. Everyone who pays to be here deserves to be treated with equal courtesy and professionalism. No one should walk away feeling ignored or less important just because they're not a VIP.
我要坐第一排😡😡
我要坐第一排😡😡
翻译：最让我失望的是贵店员工对待我的方式。无论在什么情况下，每一位顾客都理应得到礼貌、耐心以及专业化的对待。优质的服务不应因车辆是否正常运行或是否出现技术问题而有所区别。即便遇到突发状况，顾客也应得到清晰的解释与尊重的对待。虽然我很感谢您的道歉，也感谢您提醒团队注重服务标准，但……我觉得仅仅道歉并不能弥补这次不愉快的体验。处理方式严重影响了我的整个入住体验，让我感到失望，也觉得作为客人我没有得到应有的重视。更让我不适的是，贵方员工显然把VIP客人放在首位，而像我这样的普通付费客人则被冷落一旁。我理解VIP客人可以享有一些特殊待遇，但这绝不应以牺牲其他客人的基本尊重与服务为代价。所有付费进入这里的人，都理应得到同等的礼貌与专业的对待。没有人应该因为自己不是贵宾，就感觉被忽视或觉得自己无足轻重。
我要坐第一排😡😡。
我要坐第一排😡😡。
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