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Hanasgang
Terrible divemaster who does not know how to lead and plan with divers with different levels of experience.
Pepe Dive Mahahual的点评
点评：We had dived before with Pepe Dive and we had a great experience. This time the experience to book and deal with the process was, as expected, smooth and nice, what was disappointing was the divemaster who guided us.
Her name is Jessica del Pozo from Andorra. First she was not well aware of our level of diving and started providing indications as if we were children. We were a group of 4 and we were placed with another couple, one of them was finshing an open water course.
I can perfectly understand that with an OW person in the group the dive will be shorter, but at 30 mins we were already finshing the dive. My partner has a professional camera and for those who know, photographers take time to take pictures underwater, the guide, never cared about that and no planning was done accordingly BEFORE THE DIVE, in other words, she just said we had to be together all the time and that we were not, which is not true because we could see each other and I was the glue between the guide and my partner. As my partner was taking a picture and focused on that and Jessica decided to finish the dive at 30 mins, because probably the open water indicated so, they started to ascend while my partner was still taking a picture, so I shot my SMB to ascend with my partner and we were 5 meters below the group. When we exited she complained that I had to let her know if I was going to shoot my SMB and that it was not allowed, but she said so in a very bad tone. I told her that if that was the case, she needed to say that before the dive, and that it made no difference to have my SMB deployed when we were less than 3 meters from her when doing the safety stop. Later it was confirmed by someone else from the shop that it was indeed possible to shoot the SMB, I do not know why she had to throw a tantrum about it.
She was also bragging that she was a cave diver and that she had done wreck penetration, probably at a specialty level from PADI or SSI, which is nothing, but surprisingly she did not know the universal signal for the numbers in tech and cave diving which is the same one used at GUE recreational level, and she said she did not understand me. I learnt later that she was not certified as a cave/tech diver. It is not necessary to have such certification to guide in OW, but then she should not claim skills that she clearly lacks.
Then for the second dive we told her that we would do the safety stops at 6 and 3 meters for 1 minute, she was offended, as of why we were doing that, and that that was not common for recreational diving and that she did not understand. At GUE RECREATIONAL courses, safety stops are done like that and are better for safety to control bubble formation, the 5 meter rule was implemented as an extra measure to control for weak buyancy skills for most divers. Again, if she was really so well educated in diving, she should know the starndars of other agencies, even RECREATIONAL ones and we were saying that before the dive; furthermore, if she was at 5 meters and we were at 6 and 3 meters, it made no difference to her as we were within distance.
On that second dive we started diving in a deep area where we could not see the bottom and needed to swim at 15 meters depth with no vissibility of the floor to get to a shallower area to start the dive, we lost 8 minutes in doing so, and again at 29 minutes we were finishing the dive, for a total dive time of 36 minutes. We decided not to do the third dive. As a divemaster, and knowing her student consumption, as part of the plan at surface, it should have been mentioned the estimated dive time given the consumption of one of the members, I think going from average dive time of 50 to 30 mins merits that mentioning before the dive. All good divemasters I know, teach students how to calculate consumption to be aware of how much one consumes per minute depending on depth and plan better, this divemaster probably does not even know how to do such calculations for herself.
We complained to the manager of this divemaster, like many of the PADI/SSI divemasters who are mass produced in Roatan and Ko Taoh it is incredible to see the low quality of guides who lack leadership skills to lead diving groups and who cover that lack of skills with an arrogant attitude speaking as if they really knew. This divemaster was just that, the below average diver who just got a standard certification and who is ok for very beginner divers who do not have the tools to question anything, she is clearly underperforming to lead more experienced groups.
I did not expect a reinbursement and it was not about the money, but given the terrible service of this guide, it would have been nice to get one as a courtesy, at least for the third dive.
I understand that divemasters change often and it is difficult to find someone reliable, I appreciate Pepe Dive management service but not that of the divemaster they currently have.
Probably to guide unexperienced divers who can not question anything, this divemaster is relatively ok, as it is the case sadly that the average recreational diving industry has low standards but this divemaster is clearly not equipped to lead a group of divers with experience more than basic one.
As opposed to this divemaster, I am cave diver certified by GUE and also Rec 3 by the same agency. I am also PADI master scuba diver which means nothing to me as after I found GUE I discovered how bad PADI and many other agencies were, for those who know GUE they know that there is a minimum standard to approve courses and that should at least give me significant authority to opine of this terrible service by this divemaster.
I have travelled to more than 105 countries, dived in 5 continents and this is really the worst divemaster ever.
Given I believe Chano, the manager is a responsible person, I hope he will do something about it and I would give the opportunity again to dive with Pepe dive as long as this divemaster does no longer work there.
Her name is Jessica del Pozo from Andorra. First she was not well aware of our level of diving and started providing indications as if we were children. We were a group of 4 and we were placed with another couple, one of them was finshing an open water course.
I can perfectly understand that with an OW person in the group the dive will be shorter, but at 30 mins we were already finshing the dive. My partner has a professional camera and for those who know, photographers take time to take pictures underwater, the guide, never cared about that and no planning was done accordingly BEFORE THE DIVE, in other words, she just said we had to be together all the time and that we were not, which is not true because we could see each other and I was the glue between the guide and my partner. As my partner was taking a picture and focused on that and Jessica decided to finish the dive at 30 mins, because probably the open water indicated so, they started to ascend while my partner was still taking a picture, so I shot my SMB to ascend with my partner and we were 5 meters below the group. When we exited she complained that I had to let her know if I was going to shoot my SMB and that it was not allowed, but she said so in a very bad tone. I told her that if that was the case, she needed to say that before the dive, and that it made no difference to have my SMB deployed when we were less than 3 meters from her when doing the safety stop. Later it was confirmed by someone else from the shop that it was indeed possible to shoot the SMB, I do not know why she had to throw a tantrum about it.
She was also bragging that she was a cave diver and that she had done wreck penetration, probably at a specialty level from PADI or SSI, which is nothing, but surprisingly she did not know the universal signal for the numbers in tech and cave diving which is the same one used at GUE recreational level, and she said she did not understand me. I learnt later that she was not certified as a cave/tech diver. It is not necessary to have such certification to guide in OW, but then she should not claim skills that she clearly lacks.
Then for the second dive we told her that we would do the safety stops at 6 and 3 meters for 1 minute, she was offended, as of why we were doing that, and that that was not common for recreational diving and that she did not understand. At GUE RECREATIONAL courses, safety stops are done like that and are better for safety to control bubble formation, the 5 meter rule was implemented as an extra measure to control for weak buyancy skills for most divers. Again, if she was really so well educated in diving, she should know the starndars of other agencies, even RECREATIONAL ones and we were saying that before the dive; furthermore, if she was at 5 meters and we were at 6 and 3 meters, it made no difference to her as we were within distance.
On that second dive we started diving in a deep area where we could not see the bottom and needed to swim at 15 meters depth with no vissibility of the floor to get to a shallower area to start the dive, we lost 8 minutes in doing so, and again at 29 minutes we were finishing the dive, for a total dive time of 36 minutes. We decided not to do the third dive. As a divemaster, and knowing her student consumption, as part of the plan at surface, it should have been mentioned the estimated dive time given the consumption of one of the members, I think going from average dive time of 50 to 30 mins merits that mentioning before the dive. All good divemasters I know, teach students how to calculate consumption to be aware of how much one consumes per minute depending on depth and plan better, this divemaster probably does not even know how to do such calculations for herself.
We complained to the manager of this divemaster, like many of the PADI/SSI divemasters who are mass produced in Roatan and Ko Taoh it is incredible to see the low quality of guides who lack leadership skills to lead diving groups and who cover that lack of skills with an arrogant attitude speaking as if they really knew. This divemaster was just that, the below average diver who just got a standard certification and who is ok for very beginner divers who do not have the tools to question anything, she is clearly underperforming to lead more experienced groups.
I did not expect a reinbursement and it was not about the money, but given the terrible service of this guide, it would have been nice to get one as a courtesy, at least for the third dive.
I understand that divemasters change often and it is difficult to find someone reliable, I appreciate Pepe Dive management service but not that of the divemaster they currently have.
Probably to guide unexperienced divers who can not question anything, this divemaster is relatively ok, as it is the case sadly that the average recreational diving industry has low standards but this divemaster is clearly not equipped to lead a group of divers with experience more than basic one.
As opposed to this divemaster, I am cave diver certified by GUE and also Rec 3 by the same agency. I am also PADI master scuba diver which means nothing to me as after I found GUE I discovered how bad PADI and many other agencies were, for those who know GUE they know that there is a minimum standard to approve courses and that should at least give me significant authority to opine of this terrible service by this divemaster.
I have travelled to more than 105 countries, dived in 5 continents and this is really the worst divemaster ever.
Given I believe Chano, the manager is a responsible person, I hope he will do something about it and I would give the opportunity again to dive with Pepe dive as long as this divemaster does no longer work there.
翻译：我们之前在Pepe Dive潜水，体验非常棒。这次的预订和处理过程一如既往地顺利愉快，唯一令人失望的是带我们潜水的潜水长。
她叫Jessica del Pozo，来自安道尔。一开始，她不太了解我们的潜水水平，开始像对待小孩子一样指导我们。我们一行4人，和另一对夫妇一起潜水，其中一对夫妇刚刚完成开放水域课程。
我完全理解，如果团队里有一位开放水域潜水员，潜水时间会更短，但30分钟后，我们就已经完成了潜水。我的潜水员有一台专业相机，懂行的人都知道，摄影师在水下拍照是需要时间的，而潜水向导却对此漠不关心，潜水前也没有做任何相应的安排。换句话说，她只是说我们必须一直待在一起，但我们并没有待在一起。这显然是错误的，因为我们可以互相看到，而我就是向导和潜水员之间的纽带。由于我的潜伴正在拍照并专心致志地看着照片，而 Jessica 决定在 30 分钟后结束潜水，可能是因为开放水域的情况决定了结束潜水，所以他们开始上升时，我的潜伴还在拍照，于是我打开了 SMB 和潜伴一起上升，我们当时在团队下方 5 米处。当我们出来时，她抱怨说，如果我要打开 SMB，我必须告诉她这是不允许的，但她说话的语气很不客气。我告诉她，如果是这样，她需要在潜水前说出来，而且在做安全停留时，当我们离她不到 3 米时打开 SMB 也没关系。后来，店里的其他人证实，确实可以打开 SMB，我不知道她为什么要为此大发脾气。
她还吹嘘自己是洞穴潜水员，做过沉船潜水，可能是PADI或SSI的专业级别，这没什么。但令人惊讶的是，她不知道技术和洞穴潜水的数字符号，这与GUE休闲潜水使用的是一样的，她说她不明白我的意思。后来我才知道，她并没有洞穴/技术潜水员的认证。虽然在OW潜水中指导潜水员不需要这样的认证，但她不应该声称自己缺乏这种技能。
第二次潜水时，我们告诉她我们会在6米和3米处进行1分钟的安全停留，她很生气，不明白我们为什么要这样做，这在休闲潜水中并不常见，她不明白。在GUE休闲潜水课程中，安全停留就是这样进行的，而且是为了更好地控制气泡的形成。5米规则是为了控制大多数潜水员的潜水技巧较弱而采取的额外措施。再说一次，如果她真的受过良好的潜水教育，她应该了解其他机构的标准，即使是休闲机构的标准，我们也在潜水前说过了；此外，如果她在5米深处，我们在6米和3米深处，这对她来说也没什么区别，因为我们都在距离之内。
第二次潜水时，我们开始在一个看不到底部的深水区潜水，需要在看不到海底的15米深处游动才能到达一个较浅的区域开始潜水，我们浪费了8分钟，又在29分钟时完成了潜水，总潜水时间为36分钟。我们决定不进行第三次潜水。作为一名潜水长，并且了解她的学生在水面的消耗情况，作为计划的一部分，应该考虑到其中一名成员的消耗情况，提及预计的潜水时间。我认为从平均50分钟的潜水时间缩短到30分钟，值得在潜水前提及这一点。我认识的所有优秀潜水长都会教学生如何计算潜水消耗，让他们根据深度和计划更好地了解每分钟的消耗量，而这位潜水长可能自己都不知道该如何计算。
我们向这位潜水长的经理投诉了，就像罗阿坦岛和涛岛大量生产的PADI/SSI潜水长一样，这些导游的素质低得令人难以置信，他们缺乏领导潜水团队的领导能力，而且他们用傲慢的态度来掩盖这种能力的缺乏，仿佛他们真的懂一样。这位潜水长就是这样，一个刚刚获得标准认证的低于平均水平的潜水员，对于缺乏质疑能力的初学者来说，她还可以，但她显然无法带领经验丰富的团队。
我并没有指望退款，这也不是钱的问题，但考虑到这位导游糟糕的服务，如果能得到一点补偿就好了，至少在第三次潜水时能得到补偿。
我知道潜水长经常更换，很难找到可靠的人。我很欣赏 Pepe Dive 的管理服务，但不太欣赏他们现任潜水长的服务。
可能是为了指导那些不会提出任何问题的新手潜水员，这位潜水长相对来说还算可以。可惜的是，休闲潜水行业的平均标准很低，但这位潜水长显然无法带领一群经验丰富、超过基础水平的潜水员。
与这位潜水长相反，我持有GUE认证的洞穴潜水员资格，同时也持有同一机构的Rec 3认证。我也是PADI名仕潜水员，但这对我来说毫无意义，因为在找到GUE之后，我才发现PADI和许多其他机构有多糟糕。了解GUE的人都知道，课程审批是有最低标准的，这至少应该让我有足够的权威来批评这位潜水长的糟糕服务。
我去过105多个国家，在五大洲潜水过，这位潜水长绝对是我见过的最差的潜水长。
我相信经理 Chano 是个负责任的人，我希望他能采取措施解决这个问题，只要这位潜水长不再在那里工作，我就会再次给我机会与 Pepe dive 一起潜水。
她叫Jessica del Pozo，来自安道尔。一开始，她不太了解我们的潜水水平，开始像对待小孩子一样指导我们。我们一行4人，和另一对夫妇一起潜水，其中一对夫妇刚刚完成开放水域课程。
我完全理解，如果团队里有一位开放水域潜水员，潜水时间会更短，但30分钟后，我们就已经完成了潜水。我的潜水员有一台专业相机，懂行的人都知道，摄影师在水下拍照是需要时间的，而潜水向导却对此漠不关心，潜水前也没有做任何相应的安排。换句话说，她只是说我们必须一直待在一起，但我们并没有待在一起。这显然是错误的，因为我们可以互相看到，而我就是向导和潜水员之间的纽带。由于我的潜伴正在拍照并专心致志地看着照片，而 Jessica 决定在 30 分钟后结束潜水，可能是因为开放水域的情况决定了结束潜水，所以他们开始上升时，我的潜伴还在拍照，于是我打开了 SMB 和潜伴一起上升，我们当时在团队下方 5 米处。当我们出来时，她抱怨说，如果我要打开 SMB，我必须告诉她这是不允许的，但她说话的语气很不客气。我告诉她，如果是这样，她需要在潜水前说出来，而且在做安全停留时，当我们离她不到 3 米时打开 SMB 也没关系。后来，店里的其他人证实，确实可以打开 SMB，我不知道她为什么要为此大发脾气。
她还吹嘘自己是洞穴潜水员，做过沉船潜水，可能是PADI或SSI的专业级别，这没什么。但令人惊讶的是，她不知道技术和洞穴潜水的数字符号，这与GUE休闲潜水使用的是一样的，她说她不明白我的意思。后来我才知道，她并没有洞穴/技术潜水员的认证。虽然在OW潜水中指导潜水员不需要这样的认证，但她不应该声称自己缺乏这种技能。
第二次潜水时，我们告诉她我们会在6米和3米处进行1分钟的安全停留，她很生气，不明白我们为什么要这样做，这在休闲潜水中并不常见，她不明白。在GUE休闲潜水课程中，安全停留就是这样进行的，而且是为了更好地控制气泡的形成。5米规则是为了控制大多数潜水员的潜水技巧较弱而采取的额外措施。再说一次，如果她真的受过良好的潜水教育，她应该了解其他机构的标准，即使是休闲机构的标准，我们也在潜水前说过了；此外，如果她在5米深处，我们在6米和3米深处，这对她来说也没什么区别，因为我们都在距离之内。
第二次潜水时，我们开始在一个看不到底部的深水区潜水，需要在看不到海底的15米深处游动才能到达一个较浅的区域开始潜水，我们浪费了8分钟，又在29分钟时完成了潜水，总潜水时间为36分钟。我们决定不进行第三次潜水。作为一名潜水长，并且了解她的学生在水面的消耗情况，作为计划的一部分，应该考虑到其中一名成员的消耗情况，提及预计的潜水时间。我认为从平均50分钟的潜水时间缩短到30分钟，值得在潜水前提及这一点。我认识的所有优秀潜水长都会教学生如何计算潜水消耗，让他们根据深度和计划更好地了解每分钟的消耗量，而这位潜水长可能自己都不知道该如何计算。
我们向这位潜水长的经理投诉了，就像罗阿坦岛和涛岛大量生产的PADI/SSI潜水长一样，这些导游的素质低得令人难以置信，他们缺乏领导潜水团队的领导能力，而且他们用傲慢的态度来掩盖这种能力的缺乏，仿佛他们真的懂一样。这位潜水长就是这样，一个刚刚获得标准认证的低于平均水平的潜水员，对于缺乏质疑能力的初学者来说，她还可以，但她显然无法带领经验丰富的团队。
我并没有指望退款，这也不是钱的问题，但考虑到这位导游糟糕的服务，如果能得到一点补偿就好了，至少在第三次潜水时能得到补偿。
我知道潜水长经常更换，很难找到可靠的人。我很欣赏 Pepe Dive 的管理服务，但不太欣赏他们现任潜水长的服务。
可能是为了指导那些不会提出任何问题的新手潜水员，这位潜水长相对来说还算可以。可惜的是，休闲潜水行业的平均标准很低，但这位潜水长显然无法带领一群经验丰富、超过基础水平的潜水员。
与这位潜水长相反，我持有GUE认证的洞穴潜水员资格，同时也持有同一机构的Rec 3认证。我也是PADI名仕潜水员，但这对我来说毫无意义，因为在找到GUE之后，我才发现PADI和许多其他机构有多糟糕。了解GUE的人都知道，课程审批是有最低标准的，这至少应该让我有足够的权威来批评这位潜水长的糟糕服务。
我去过105多个国家，在五大洲潜水过，这位潜水长绝对是我见过的最差的潜水长。
我相信经理 Chano 是个负责任的人，我希望他能采取措施解决这个问题，只要这位潜水长不再在那里工作，我就会再次给我机会与 Pepe dive 一起潜水。
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