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pedr0alver0
Unhelpful for foreign visitors. Lack of information
Metro de Valencia (El)的点评
点评：Arrived at Valencia airport and purchased tickets for the FGV metro and transport.
The agent spoke poor English and issued us with one return metro ticket into the city and back to the airport to cover us both. We were given no instructions in Spanish/ Valencian/Catalan or English as to how we used the one ticket to gain access through the unmanned electronic gates.
On our return 5 days later we used the ticket but metro agents (3 females) and two security guards alleged we had only paid for one ticket. My wife offered to pay but none of them understood and didn't speak English/ and had no translation device to assist. We were taken off the train before arriving at the airport. Eventually agent 3009 accepted a payment card and after 20 mins allowed to continue. We eventually found out the one ticket had to be flashed twice through turnstiles, but this was never explained and we do not use Metro services normally.
To the FGV - please help your visitors with translation and information. A formal complaint has been sent to the FGV in Valencian, but they have not replied!!
This incident left us extremely upset and anxious. We are both over 70 years of age, but have travelled all over the world and lived abroad.
The agent spoke poor English and issued us with one return metro ticket into the city and back to the airport to cover us both. We were given no instructions in Spanish/ Valencian/Catalan or English as to how we used the one ticket to gain access through the unmanned electronic gates.
On our return 5 days later we used the ticket but metro agents (3 females) and two security guards alleged we had only paid for one ticket. My wife offered to pay but none of them understood and didn't speak English/ and had no translation device to assist. We were taken off the train before arriving at the airport. Eventually agent 3009 accepted a payment card and after 20 mins allowed to continue. We eventually found out the one ticket had to be flashed twice through turnstiles, but this was never explained and we do not use Metro services normally.
To the FGV - please help your visitors with translation and information. A formal complaint has been sent to the FGV in Valencian, but they have not replied!!
This incident left us extremely upset and anxious. We are both over 70 years of age, but have travelled all over the world and lived abroad.
翻译：抵达瓦伦西亚机场后，我们购买了FGV地铁和机场巴士的车票。
售票员英语水平有限，只给了我们一张往返市区和机场的地铁票，说是够我们两个人用的。但售票员没有用西班牙语、瓦伦西亚语、加泰罗尼亚语或英语告诉我们如何使用这张票通过无人值守的电子闸机。
五天后我们返回时使用了这张票，但地铁售票员（三名女性）和两名保安却说我们只付了一张票的钱。我妻子提出要付钱，但他们都听不懂，也不会说英语，也没有翻译设备。我们在到达机场前就被请下了车。最终，3009号售票员接受了我们的信用卡付款，20分钟后才允许我们继续行程。我们后来才知道，原来这张票需要刷两次才能通过闸机，但售票员从未解释过这一点，而且我们平时也不坐地铁。
致FGV：请为游客提供翻译和信息方面的帮助。我们已向瓦伦西亚的FGV（荷兰保险公司）正式投诉，但他们至今未回复！
这件事让我们非常难过和焦虑。我们都已年过七旬，但曾周游世界，也曾在国外生活过。
售票员英语水平有限，只给了我们一张往返市区和机场的地铁票，说是够我们两个人用的。但售票员没有用西班牙语、瓦伦西亚语、加泰罗尼亚语或英语告诉我们如何使用这张票通过无人值守的电子闸机。
五天后我们返回时使用了这张票，但地铁售票员（三名女性）和两名保安却说我们只付了一张票的钱。我妻子提出要付钱，但他们都听不懂，也不会说英语，也没有翻译设备。我们在到达机场前就被请下了车。最终，3009号售票员接受了我们的信用卡付款，20分钟后才允许我们继续行程。我们后来才知道，原来这张票需要刷两次才能通过闸机，但售票员从未解释过这一点，而且我们平时也不坐地铁。
致FGV：请为游客提供翻译和信息方面的帮助。我们已向瓦伦西亚的FGV（荷兰保险公司）正式投诉，但他们至今未回复！
这件事让我们非常难过和焦虑。我们都已年过七旬，但曾周游世界，也曾在国外生活过。
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