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Jodie F
THL Apollo Motorhome nightmare
The Temple of Apollo – Portara的点评
点评：The courtesy bus never came back to collect us from the international airport.
I rang THL twice and on the 3rd call I was told to get a taxi there or book a motel and come in the morning.
The staff were lovely after we paid the $50 the taxi driver said he wanted to get us 10 mins up the road to THL.
The courtesy bus driver was there when we arrived at THL and tried to tell us he had been back twice and we must have been in the wrong location.. we were in the correct location and as we saw him close the back door and leave when we were walking to the pickup spot.
We had numerous issues with our motorhome during our 3 week hire. leaking sky lights , which they did get repaired but in our time.
A faulty battery which had to be replaced. draws coming open as we drove along even though they were locked.
A screw missing frome the table that folds down to a bed. So the boards kept coming off. (we replaced the screw to save having to find another repairer) , also a screw came off the door hinge (again we replaced this to save on time,) we had asked for a satellite TV , as we know NZ has a lot of rainy weather. only to get a TV that can only use DVDs or USB no satellite. the freezer door in the fridge fell off. It looks like an old break but had been jammed back in.
The staff were really nice but when I mentioned the issues when we returned the van, I said Id like a discount or some compensation for all the issues.
I was told someone would be in touch.
Its been a few weeks now and Ive heard nothing.
We paid good money for a 6th berth motor home for 3 weeks and only for it to end up being a nightmare holiday.
Ill never hire another motor home again
I rang THL twice and on the 3rd call I was told to get a taxi there or book a motel and come in the morning.
The staff were lovely after we paid the $50 the taxi driver said he wanted to get us 10 mins up the road to THL.
The courtesy bus driver was there when we arrived at THL and tried to tell us he had been back twice and we must have been in the wrong location.. we were in the correct location and as we saw him close the back door and leave when we were walking to the pickup spot.
We had numerous issues with our motorhome during our 3 week hire. leaking sky lights , which they did get repaired but in our time.
A faulty battery which had to be replaced. draws coming open as we drove along even though they were locked.
A screw missing frome the table that folds down to a bed. So the boards kept coming off. (we replaced the screw to save having to find another repairer) , also a screw came off the door hinge (again we replaced this to save on time,) we had asked for a satellite TV , as we know NZ has a lot of rainy weather. only to get a TV that can only use DVDs or USB no satellite. the freezer door in the fridge fell off. It looks like an old break but had been jammed back in.
The staff were really nice but when I mentioned the issues when we returned the van, I said Id like a discount or some compensation for all the issues.
I was told someone would be in touch.
Its been a few weeks now and Ive heard nothing.
We paid good money for a 6th berth motor home for 3 weeks and only for it to end up being a nightmare holiday.
Ill never hire another motor home again
翻译：机场接送巴士一直没来接我们。
我给THL打了两次电话，第三次才被告知要么自己打车过去，要么订个汽车旅馆第二天早上再来。
工作人员态度很好，我们付了50美元车费后，出租车司机说他想把我们送到离THL只有10分钟车程的地方。
我们到达THL时，接送巴士的司机在那里，他试图告诉我们他已经来过两次了，我们肯定是走错了地方……但我们明明走对了地方，而且我们走到接客点的时候，亲眼看到他关上后门离开了。
我们租的房车在三周内问题不断。天窗漏水，虽然他们后来修好了，但时间太长了。
电池坏了，不得不更换。抽屉明明锁着，开车的时候也会自己打开。
折叠床的桌子少了一颗螺丝，所以桌子板子总是掉下来。 （为了省事，我们自己更换了螺丝），门铰链上的螺丝也掉了（为了节省时间，我们也更换了）。我们要求配备卫星电视，因为我们知道新西兰雨水很多。结果拿到的电视只能播放DVD或使用USB，无法接收卫星信号。冰箱的冷冻室门也掉了下来。看起来像是之前就坏了，但后来被硬塞回去了。
工作人员态度很好，但还车时我提到了这些问题，并表示希望得到一些折扣或补偿。
他们说会有人联系我。
现在已经过去几周了，我仍然杳无音信。
我们花了不少钱租了一辆六人卧铺的房车，租期三周，结果却变成了一场噩梦般的假期。
我以后再也不会租房车了。
我给THL打了两次电话，第三次才被告知要么自己打车过去，要么订个汽车旅馆第二天早上再来。
工作人员态度很好，我们付了50美元车费后，出租车司机说他想把我们送到离THL只有10分钟车程的地方。
我们到达THL时，接送巴士的司机在那里，他试图告诉我们他已经来过两次了，我们肯定是走错了地方……但我们明明走对了地方，而且我们走到接客点的时候，亲眼看到他关上后门离开了。
我们租的房车在三周内问题不断。天窗漏水，虽然他们后来修好了，但时间太长了。
电池坏了，不得不更换。抽屉明明锁着，开车的时候也会自己打开。
折叠床的桌子少了一颗螺丝，所以桌子板子总是掉下来。 （为了省事，我们自己更换了螺丝），门铰链上的螺丝也掉了（为了节省时间，我们也更换了）。我们要求配备卫星电视，因为我们知道新西兰雨水很多。结果拿到的电视只能播放DVD或使用USB，无法接收卫星信号。冰箱的冷冻室门也掉了下来。看起来像是之前就坏了，但后来被硬塞回去了。
工作人员态度很好，但还车时我提到了这些问题，并表示希望得到一些折扣或补偿。
他们说会有人联系我。
现在已经过去几周了，我仍然杳无音信。
我们花了不少钱租了一辆六人卧铺的房车，租期三周，结果却变成了一场噩梦般的假期。
我以后再也不会租房车了。
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