点评:This pub used to be thd highlight of holidays for my husband and me. It used to warrant 5 stars.
The beer was always great, the welcome always warm, the fire nice and cosy. We have previously spent full days here, just soaking up the atmosphere and spending all our holiday money. We have spent silummers, anniversaries and Christmases here and have such wonderful memories. We've influenced other friends to come to visit too, they've loved it equally.
During our more recent visits, the welcome hasn't been that warm which has put us off returning. We have seen a decline.
There are new staff behind the bar who are busy making personal phone calls, telling their personal problems to other staff and regular customers, and not looking after customers who actually want to buy a drink. This isnt welcoming or professional.
There is one 'regular' who goes in every day, sits on a table for 6 right by the fire for the entire day and behaves as if he owns the place - he doesn't. He selfishly takes up that seat, meaning other people can't enjoy the full cosiness of the place, and he takes it upon himself to put far too much coal on the fire,r rendering uncomfortable for others. Obnoxious, rude and treats the place as if its his own living room.
Last time we visited with the intention of staying for much of the day, we left after 2 drinks as we felt uncomfortable and unwelcome.
Will we stop visiting? For now, yes. We would love that old welcome to return. For now, we will leave it.
翻译:这家酒吧曾经是我和我丈夫度假的亮点,绝对值得五星好评。
啤酒总是很棒,服务总是热情周到,壁炉也温暖舒适。我们以前经常在这里待上一整天,沉浸在这里的氛围中,把所有的度假预算都花光。我们在这里度过了夏日、结婚纪念日和圣诞节,留下了许多美好的回忆。我们也推荐其他朋友来这里,他们也同样喜欢这里。
然而,最近几次来,服务却不如以前热情,这让我们不想再来了。我们感觉酒吧的品质下降了。
吧台后面换了新员工,他们忙着打私人电话,向其他员工和常客倾诉自己的私事,根本不理会真正想喝酒的顾客。这既不热情也不专业。
有个“常客”每天都来,整天都坐在壁炉旁的一张六人桌旁,一副主人翁的姿态——但他根本不是。他自私地占着那个座位,害得其他人无法享受这里的舒适氛围。他还自作主张地往火里添了太多煤,让其他人感到不舒服。他令人厌恶、粗鲁无礼,把这里当成了自己的客厅。
上次我们本来打算待上一整天,结果喝了两杯酒就离开了,因为我们感到不自在,不受欢迎。
我们会不再来吗?目前来说,是的。我们很希望以前那种热情好客的氛围能够恢复。但现在,我们只能暂时离开。