点评:I booked over the phone. We arrived early to checkin and i was told i had booked wrong pass and that i had the wrong tags (the checkin lady had just given them to me). It was chaos - you would think they do this everyday and had things sorted. As it turned out we had correct bookings and tags. I had little faith my bag would be dropped off as arranged at this point so i took some gear out and carried extra gear with me.
We were very very disappointed that the bikes were all just stacked one against the other without any protection and one rope securing about 20 bikes. They rubbed together and my two week old bike got scratched. We estimated there was close to $100,000 worth of bikes and absolutely no care or responsibility was taken. i stayed with my bike as a damaged derailer would be the end of the trip. Waves were crashing up over the back of the boat and the bikes were covered in salt water - not great for bike parts.
We were due to arrive at ships cove at 9.15am and were 25 minutes late as we zig zagged through the sounds from one side to the other dropping people off. the late arrival was a bit stressful for some people who had a tight time schedule already.
the good news is my bag did make it to the destination. The bad news was the trip back was more horrific than the trip there. We had two people and two bikes booked (and our ticket showed this). We were waiting on the jetty with our bikes for pickup. The skipper then came out and growled at us saying - oh you have bikes. Well, isnt that obvious i thought. he growled and huffed and puffed and dragged the bikes on the boat.
they dragged our bikes on with jammed them in. they were a safety risk blocking the exit. so much so, that hubbie stood by the rear and felt totally unsafe.
Really disappointed that this company transports bikes often and doesnt even look after them. And i have scratches on my new bike to show for the incompetence.
翻译:我是通过电话预订的。我们提前到达办理入住手续,我被告知我预订了错误的通行证,并且我的标签错误(办理入住手续的女士刚刚把它们给了我)。很混乱——你会认为他们每天都这样做并且把事情整理好。事实证明我们的预订和标签是正确的。我几乎不相信我的行李会按照安排在此时被放下,所以我拿出了一些装备并随身携带了额外的装备。
我们非常非常失望的是,这些自行车都只是一个挨一个地堆放着,没有任何保护,而且一根绳子固定着大约 20 辆自行车。它们摩擦在一起,我两周前的自行车被划伤了。我们估计有价值近 100,000 美元的自行车,但完全没有受到任何照顾或承担责任。我留下了我的自行车,因为损坏的脱轨器将导致旅程的结束。海浪拍打着船尾,自行车被盐水覆盖——对自行车零件来说不太好。
我们原定于上午 9.15 到达船湾,但迟到了 25 分钟,因为我们在声音中蜿蜒曲折,从一侧到另一侧,让人们下车。对于一些时间安排已经很紧张的人来说,迟到有点压力。
好消息是我的行李确实到达了目的地。坏消息是回来的旅程比那里的旅程更可怕。我们预订了两个人和两辆自行车(我们的票显示了这一点)。我们带着自行车在码头等待接载。然后船长出来对我们咆哮说 - 哦,你们有自行车。嗯,我想这不是很明显吗?他咆哮着,气喘吁吁,拖着船上的自行车。
他们把我们的自行车拖了进去,并把它们卡住了。他们堵塞了出口,存在安全风险。以至于老公站在后面,感觉完全不安全。
真的很失望,这家公司经常运输自行车,甚至不照顾它们。我的新自行车上有划痕,以表明我的无能。