Disgusting service more over liars kindly do not entertain this people
Best Destination Travel & Tourism的点评
点评:I was made to wait nearly 2 months for a visa despite clearly informing this agency about the urgency of my Umrah travel. If the visa was not possible, they should have been honest from the start instead of wasting my time and money.
Instead of accepting their failure, they shifted the blame to the embassy, even though I have message and screenshot proof showing the delay was from their side.
After holding my money for 2 months, they finally issued a refund but still deducted AED 200 even though the issue was not caused by me. This is completely unfair and unethical.
Because of their negligence and false assurances, I missed my Umrah, which is extremely painful and disappointing. Even their own staff warned me not to trust this company.
I strongly advise customers NOT to trust this agency. Please stay away if you value your time, money, and peace of mind.
翻译:尽管我已明确告知这家机构我急需前往麦加朝觐,但他们还是让我等了将近两个月才办好签证。如果签证办不成,他们一开始就应该坦诚相告,而不是浪费我的时间和金钱。
他们非但没有承认自己的失职,反而把责任推卸给大使馆,尽管我有短信和截图证据证明延误是他们造成的。
他们扣留了我的钱两个月后终于退款,却又扣除了200迪拉姆,尽管这并非我的过错。这完全不公平,也极其不道德。
由于他们的疏忽和虚假承诺,我错过了麦加朝觐,这让我感到无比痛苦和失望。甚至他们自己的员工都警告我不要相信这家公司。
我强烈建议各位顾客不要相信这家机构。如果您珍惜自己的时间、金钱和安心,请远离他们。