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Kirby F
Very disappointing cafe service
塔斯马泽亚及小人国村的点评
点评：I wanted to provide some feedback regarding our experience at the café today.
We attended with two young clients (aged 12 and 14) who independently ordered and paid for their meals. This was a really big moment for them, as both experience a high level of anxiety, and speaking up in this way is a big achievement.
There was a simple mix-up with one order a large fish and chips was prepared instead of a small. When this was politely raised, the staff member came out to address it multiple times, speaking in a loud and abrupt manner. On each occasion, it was stated that the “entire fish and chips would need to be thrown out” in order to remake the correct size.
This approach came across as quite confronting and gave the impression that the young person was at fault as she ‘couldn’t hear him’ which was particularly disheartening given the confidence it took for them to order independently.
While we understand that mistakes happen, the way they are handled can make a significant difference especially for young people who are building confidence in social settings.
I hope this feedback is taken on board. Unfortunately I won’t be bringing clients back.
We attended with two young clients (aged 12 and 14) who independently ordered and paid for their meals. This was a really big moment for them, as both experience a high level of anxiety, and speaking up in this way is a big achievement.
There was a simple mix-up with one order a large fish and chips was prepared instead of a small. When this was politely raised, the staff member came out to address it multiple times, speaking in a loud and abrupt manner. On each occasion, it was stated that the “entire fish and chips would need to be thrown out” in order to remake the correct size.
This approach came across as quite confronting and gave the impression that the young person was at fault as she ‘couldn’t hear him’ which was particularly disheartening given the confidence it took for them to order independently.
While we understand that mistakes happen, the way they are handled can make a significant difference especially for young people who are building confidence in social settings.
I hope this feedback is taken on board. Unfortunately I won’t be bringing clients back.
翻译：我想就我们今天在咖啡馆的经历提供一些反馈。
我们带着两位年轻的客户（12岁和14岁）来这里用餐，他们独立点餐并付款。这对他们来说意义非凡，因为他们都比较容易焦虑，能够这样开口说话对他们来说是一项很大的进步。
其中一份订单出现了一个小错误：他们点的是大份炸鱼薯条，结果做成了小份。当我们礼貌地提出这个问题时，工作人员多次出来解释，但语气却很生硬。每次都说“整份炸鱼薯条都要扔掉”，才能重新做一份正确的份量。
这种处理方式让人感觉很不友好，好像错在了孩子身上，因为她“没听见”。考虑到他们之前鼓起勇气独立点餐，这种做法尤其令人沮丧。
我们理解错误在所难免，但处理方式至关重要，尤其对于那些正在建立社交自信的年轻人来说。
我希望这些反馈意见能被采纳。很遗憾，我不会再让客户回来了。
我们带着两位年轻的客户（12岁和14岁）来这里用餐，他们独立点餐并付款。这对他们来说意义非凡，因为他们都比较容易焦虑，能够这样开口说话对他们来说是一项很大的进步。
其中一份订单出现了一个小错误：他们点的是大份炸鱼薯条，结果做成了小份。当我们礼貌地提出这个问题时，工作人员多次出来解释，但语气却很生硬。每次都说“整份炸鱼薯条都要扔掉”，才能重新做一份正确的份量。
这种处理方式让人感觉很不友好，好像错在了孩子身上，因为她“没听见”。考虑到他们之前鼓起勇气独立点餐，这种做法尤其令人沮丧。
我们理解错误在所难免，但处理方式至关重要，尤其对于那些正在建立社交自信的年轻人来说。
我希望这些反馈意见能被采纳。很遗憾，我不会再让客户回来了。
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