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Julienne9****
Reception very rude manner
Italy Pass tours的点评
点评：Although the guide was excellent, the customer service provided by the receptionist in the morning could definitely be improved. I was honestly shocked by the behavior of the young man at the reception when I went to collect my tickets.
I arrived five minutes early and stood in front of the door, which was obviously closed—I did not expect it to be open. A rude young man with curly hair and glasses came to the door and told us, in an unfriendly manner, to go away, have a coffee, and come back later. After five minutes, the door opened. I went inside, provided all my details, and expected to receive the ticket along with explanations about how the tour would start twenty minutes later.
Instead, I was given the ticket and a sticker in a very rude way. When I noticed that he handed me earphones but no audio guide, I asked about it. I was not given the audio guide. Meanwhile, I saw other participants collecting their tickets and being given audio guides without any issue. When I asked again, I was rudely told that the guide would give it to me. I was the only person in the entire group without an audio guide.
Finally, one minute before departure, I approached a tour guide and asked why I had not been given an audio guide. Only then did they take care of the situation and provide one.
I honestly do not understand this behavior and found it completely unacceptable. The experience at the reception was disappointing and left me feeling uncomfortable and shocked.
I arrived five minutes early and stood in front of the door, which was obviously closed—I did not expect it to be open. A rude young man with curly hair and glasses came to the door and told us, in an unfriendly manner, to go away, have a coffee, and come back later. After five minutes, the door opened. I went inside, provided all my details, and expected to receive the ticket along with explanations about how the tour would start twenty minutes later.
Instead, I was given the ticket and a sticker in a very rude way. When I noticed that he handed me earphones but no audio guide, I asked about it. I was not given the audio guide. Meanwhile, I saw other participants collecting their tickets and being given audio guides without any issue. When I asked again, I was rudely told that the guide would give it to me. I was the only person in the entire group without an audio guide.
Finally, one minute before departure, I approached a tour guide and asked why I had not been given an audio guide. Only then did they take care of the situation and provide one.
I honestly do not understand this behavior and found it completely unacceptable. The experience at the reception was disappointing and left me feeling uncomfortable and shocked.
翻译：虽然导游很棒，但早上前台的服务态度确实有待提高。我去取票时，前台那位年轻男子的态度着实让我震惊。
我提前五分钟到达，站在门口，门显然是关着的——我没指望它会开着。一个戴着眼镜、头发卷曲的粗鲁年轻人走到门口，态度很不友好地让我们离开，去喝杯咖啡，过会儿再来。五分钟后，门开了。我进去后提供了所有个人信息，以为会拿到票，并被告知行程将在二十分钟后开始。
结果，他只给了我一张票和一个贴纸，态度非常恶劣。我发现他给了我耳机，却没有语音导览，便询问原因。他仍然没有给我语音导览。与此同时，我看到其他游客都顺利地取了票，拿到了语音导览。当我再次询问时，他粗鲁地告诉我导游会给我。我是整个旅行团里唯一一个没有语音导览的人。
最后，在出发前一分钟，我找到一位导游，询问为什么我没有拿到语音导览。他们这才处理了这个问题，给了我一个。
我真的无法理解这种做法，觉得完全不可接受。前台的体验令人失望，让我感到不舒服和震惊。
我提前五分钟到达，站在门口，门显然是关着的——我没指望它会开着。一个戴着眼镜、头发卷曲的粗鲁年轻人走到门口，态度很不友好地让我们离开，去喝杯咖啡，过会儿再来。五分钟后，门开了。我进去后提供了所有个人信息，以为会拿到票，并被告知行程将在二十分钟后开始。
结果，他只给了我一张票和一个贴纸，态度非常恶劣。我发现他给了我耳机，却没有语音导览，便询问原因。他仍然没有给我语音导览。与此同时，我看到其他游客都顺利地取了票，拿到了语音导览。当我再次询问时，他粗鲁地告诉我导游会给我。我是整个旅行团里唯一一个没有语音导览的人。
最后，在出发前一分钟，我找到一位导游，询问为什么我没有拿到语音导览。他们这才处理了这个问题，给了我一个。
我真的无法理解这种做法，觉得完全不可接受。前台的体验令人失望，让我感到不舒服和震惊。
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