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Sir T
Stunning Views, But Misleading and Unprofessional
Mountain Top Park的点评
点评：Pros: breathtaking views, kind staff, and good food (though limited variety).
Cons: very poor communication and lack of professionalism. We had no water one day with zero notice or apology. My spa appointment started 30 minutes late with no communication, and the spa is extremely misleading—it’s advertised as a beautiful panoramic space, but in reality it’s just a regular bedroom like the ones guests stay in. That felt very disappointing and dishonest.
A guided tour we booked happened without a guide, and several amenities (zip line, Tarzan swing) didn’t work. Parts of the property feel unfinished or neglected, with construction debris and areas that even felt unsafe.
The laundry service returned my clothes incomplete (most of my socks missing), and again, there was no follow-up or apology—just a message after we had already left saying they had them.
On top of everything, they never offered any refund, compensation, or even a simple apology for all these issues.
Overall, it feels like a place focused more on marketing than on guest experience, quality, or maintaining what they already have
Cons: very poor communication and lack of professionalism. We had no water one day with zero notice or apology. My spa appointment started 30 minutes late with no communication, and the spa is extremely misleading—it’s advertised as a beautiful panoramic space, but in reality it’s just a regular bedroom like the ones guests stay in. That felt very disappointing and dishonest.
A guided tour we booked happened without a guide, and several amenities (zip line, Tarzan swing) didn’t work. Parts of the property feel unfinished or neglected, with construction debris and areas that even felt unsafe.
The laundry service returned my clothes incomplete (most of my socks missing), and again, there was no follow-up or apology—just a message after we had already left saying they had them.
On top of everything, they never offered any refund, compensation, or even a simple apology for all these issues.
Overall, it feels like a place focused more on marketing than on guest experience, quality, or maintaining what they already have
翻译：优点：景色令人叹为观止，员工友善，食物不错（虽然种类有限）。
缺点：沟通极差，缺乏专业精神。有一天我们没水，事先没有任何通知或道歉。我的水疗预约迟到了30分钟，也没有任何通知。而且水疗中心名不副实——广告上说是一个美丽的全景空间，但实际上只是一个普通的卧室，就像客人住的那种。这让人非常失望，感觉很不诚实。
我们预订的导览游没有导游，而且一些设施（滑索、泰山绳索）都无法使用。酒店的部分区域感觉像是未完工或疏于维护，到处都是建筑垃圾，甚至有些地方让人感觉不安全。
洗衣服务送回来的衣服不全（我的袜子几乎都丢了），而且同样没有任何后续跟进或道歉——只是在我们离开后才发信息说他们收到了。
更糟糕的是，他们从未就所有这些问题提供任何退款、补偿，甚至连一句简单的道歉都没有。
总的来说，感觉这家店更注重营销，而不是顾客体验、品质或维护现有资源。
缺点：沟通极差，缺乏专业精神。有一天我们没水，事先没有任何通知或道歉。我的水疗预约迟到了30分钟，也没有任何通知。而且水疗中心名不副实——广告上说是一个美丽的全景空间，但实际上只是一个普通的卧室，就像客人住的那种。这让人非常失望，感觉很不诚实。
我们预订的导览游没有导游，而且一些设施（滑索、泰山绳索）都无法使用。酒店的部分区域感觉像是未完工或疏于维护，到处都是建筑垃圾，甚至有些地方让人感觉不安全。
洗衣服务送回来的衣服不全（我的袜子几乎都丢了），而且同样没有任何后续跟进或道歉——只是在我们离开后才发信息说他们收到了。
更糟糕的是，他们从未就所有这些问题提供任何退款、补偿，甚至连一句简单的道歉都没有。
总的来说，感觉这家店更注重营销，而不是顾客体验、品质或维护现有资源。
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