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Janice F
Flawless Planning
Vietnam Travel Expert的点评
点评：Inca Expert Travel: Flawless Planning
A big thank-you to Jennifer Bachman with Inca Expert Travel who tailored our private tour to suit our preferences & our time table. Jennifer was a delight to work with. She listened and created an itinerary based on our requests. She did not press to upsell and did not try to include options that were not of interest to us. Any last minute changes due to flight delays or changes in a transfer location or time were easily handled by contacting the 24 hour customer service number. Responsive communications with 24/7 assistance available from arrival until departure. Transparent & fair pricing. All venues [with the exception of Novotel] and guides were exceptional. All guides were friendly, knowledgeable & spoke fluent English. All drivers were professional and safely delivered us to each location. Stephanie was very helpful reviewing our itinerary with us when we arrived in Cusco.
Our hotel in The Sacred Valley was stunning. Kudos to Jennifer for upgrading us to this beautiful hotel. Aranwa is a secluded hotel with immaculate grounds and over the top service. The restaurant had outstanding service, a nice menu and very good food. The hotel was not busy the night we stayed so we were upgraded to a lovely room overlooking the pond. We wish we would have booked to stay an extra night! Rafael and Raul were most helpful during our brief visit.
We very much enjoyed our day in the Sacred Valley with Fabricio Ortiz. Fabricio's love of Peru & his devotion to his work are evident the moment he greets you. Fabricio's knowledge and enthusiasm enabled us to envision the workers harvesting salt at the Maras Salt Mines, farmers planting on the terraces at Moray and the Incas walking the cobblestone streets of Ollantaytambo. His stories and historical facts brought the Sacred Valley to life for us.
The train to Aguas Calientes is an enjoyable experience and our guides made sure we knew what to expect on the train ride. An Inca Experts representative greeted us on arrival. Rose was very personable. Rose walked us to our hotel and assured us that our guide would greet us at our hotel in the morning. Casa del Sol Boutique Hotel was charming. We enjoyed our Riverview room. The sound of the river rushing by lulled us to sleep after our day of touring and riding the train. Dinner was included which was very enjoyable; not a buffet, guests can order three courses from the menu. The dining area was cosy and the service friendly. Breakfast was a very nice buffet that included mimosas.
Our Inca Experts guide for Machu Picchu arrived promptly and gave us an overview before we started our adventure for the day. Peter Urquizo was every bit as wonderful as Fabricio. Peter took us on the bus and guided us through the amazing architectural wonder. Peter guided us away from the other tourists as he told us the history and the mythical stories about this very spiritual site. February is a slower month because it is rainy season; however, we were fortunate to have a beautiful sunny day. I am sure there were thousands of visitors; but Peter was able to make us feel like we were the only people visiting the site. Peter helped us get the best pictures at the most iconic locations & in addition to experiencing circuits 1 and 2 we were able to experience the highlights of circuit 3 because there were fewer guests than during the high season. I highly recommend a private tour with Peter. Peter had another tour for the afternoon but he made sure we were safely on the bus & he suggested restaurants for lunch. He also reviewed the information and time table for us to take the train from Aguas Calientes back to Cusco.
We were met by our driver at the train station and safely delivered to our hotel in Cusco. The Novotel Cusco is a very elegant hotel in a good location in the city. Sadly, I cannot give Novotel high grades on service. The man at the reception desk said we did not have a reservation in a rather rude tone. I told him that I had a confirmation number which I could provide. He pretty much ignored me and called someone on the phone. He simply said is that your itinerary and did not even look at the confirmation number - he just asked for our passports. We had a basic but very comfortable room. Because it was late and we were tired, we decided to order room service. We called & placed our order & were told that our order would arrive in 20 minutes. We waited 45 minutes. When we called back, we were told that they did not have an order for our room. The lady who answered was very nice. She took our order & personally delivered it in 20 minutes to be sure it was correct. The included buffet breakfast was below average.
An Inca Expert driver picked us up from Novotel and took us to the airport for our return to Lima. In Lima we were met by a very pleasant & enthusiastic Inca Experts Representative, Richardson who shared helpful information about Lima and the Mira Flores area enroute to our hotel. He accompanied us to the hotel reception to ensure all was well: a great final impression.
Inca Expert Travel provided attentive service from the beginning to the end of our visit.
A big thank-you to Jennifer Bachman with Inca Expert Travel who tailored our private tour to suit our preferences & our time table. Jennifer was a delight to work with. She listened and created an itinerary based on our requests. She did not press to upsell and did not try to include options that were not of interest to us. Any last minute changes due to flight delays or changes in a transfer location or time were easily handled by contacting the 24 hour customer service number. Responsive communications with 24/7 assistance available from arrival until departure. Transparent & fair pricing. All venues [with the exception of Novotel] and guides were exceptional. All guides were friendly, knowledgeable & spoke fluent English. All drivers were professional and safely delivered us to each location. Stephanie was very helpful reviewing our itinerary with us when we arrived in Cusco.
Our hotel in The Sacred Valley was stunning. Kudos to Jennifer for upgrading us to this beautiful hotel. Aranwa is a secluded hotel with immaculate grounds and over the top service. The restaurant had outstanding service, a nice menu and very good food. The hotel was not busy the night we stayed so we were upgraded to a lovely room overlooking the pond. We wish we would have booked to stay an extra night! Rafael and Raul were most helpful during our brief visit.
We very much enjoyed our day in the Sacred Valley with Fabricio Ortiz. Fabricio's love of Peru & his devotion to his work are evident the moment he greets you. Fabricio's knowledge and enthusiasm enabled us to envision the workers harvesting salt at the Maras Salt Mines, farmers planting on the terraces at Moray and the Incas walking the cobblestone streets of Ollantaytambo. His stories and historical facts brought the Sacred Valley to life for us.
The train to Aguas Calientes is an enjoyable experience and our guides made sure we knew what to expect on the train ride. An Inca Experts representative greeted us on arrival. Rose was very personable. Rose walked us to our hotel and assured us that our guide would greet us at our hotel in the morning. Casa del Sol Boutique Hotel was charming. We enjoyed our Riverview room. The sound of the river rushing by lulled us to sleep after our day of touring and riding the train. Dinner was included which was very enjoyable; not a buffet, guests can order three courses from the menu. The dining area was cosy and the service friendly. Breakfast was a very nice buffet that included mimosas.
Our Inca Experts guide for Machu Picchu arrived promptly and gave us an overview before we started our adventure for the day. Peter Urquizo was every bit as wonderful as Fabricio. Peter took us on the bus and guided us through the amazing architectural wonder. Peter guided us away from the other tourists as he told us the history and the mythical stories about this very spiritual site. February is a slower month because it is rainy season; however, we were fortunate to have a beautiful sunny day. I am sure there were thousands of visitors; but Peter was able to make us feel like we were the only people visiting the site. Peter helped us get the best pictures at the most iconic locations & in addition to experiencing circuits 1 and 2 we were able to experience the highlights of circuit 3 because there were fewer guests than during the high season. I highly recommend a private tour with Peter. Peter had another tour for the afternoon but he made sure we were safely on the bus & he suggested restaurants for lunch. He also reviewed the information and time table for us to take the train from Aguas Calientes back to Cusco.
We were met by our driver at the train station and safely delivered to our hotel in Cusco. The Novotel Cusco is a very elegant hotel in a good location in the city. Sadly, I cannot give Novotel high grades on service. The man at the reception desk said we did not have a reservation in a rather rude tone. I told him that I had a confirmation number which I could provide. He pretty much ignored me and called someone on the phone. He simply said is that your itinerary and did not even look at the confirmation number - he just asked for our passports. We had a basic but very comfortable room. Because it was late and we were tired, we decided to order room service. We called & placed our order & were told that our order would arrive in 20 minutes. We waited 45 minutes. When we called back, we were told that they did not have an order for our room. The lady who answered was very nice. She took our order & personally delivered it in 20 minutes to be sure it was correct. The included buffet breakfast was below average.
An Inca Expert driver picked us up from Novotel and took us to the airport for our return to Lima. In Lima we were met by a very pleasant & enthusiastic Inca Experts Representative, Richardson who shared helpful information about Lima and the Mira Flores area enroute to our hotel. He accompanied us to the hotel reception to ensure all was well: a great final impression.
Inca Expert Travel provided attentive service from the beginning to the end of our visit.
翻译：印加专家旅行社：完美行程规划
非常感谢印加专家旅行社的Jennifer Bachman，她根据我们的喜好和时间安排量身定制了我们的私人旅行。与Jennifer合作非常愉快。她认真倾听我们的需求，并根据我们的要求制定了行程。她没有强行推销，也没有强行加入我们不感兴趣的项目。如果因为航班延误、接送地点或时间变更等原因需要临时更改行程，只需联系24小时客服热线即可轻松解决。从抵达到离开，全程24小时客服响应迅速，随时提供帮助。价格透明合理。除了诺富特酒店外，所有住宿地点和导游都非常出色。所有导游都热情友好、知识渊博，并且英语流利。所有司机都非常专业，安全地将我们送到每个目的地。抵达库斯科后，Stephanie非常热心地帮我们核对了行程。
我们在圣谷的酒店令人惊艳。感谢Jennifer为我们升级到这家美丽的酒店。阿兰瓦酒店 (Aranwa) 是一家僻静的酒店，环境优美，服务一流。餐厅服务周到，菜单丰富，菜肴美味。我们入住的那晚酒店并不繁忙，因此被免费升级到一间可以俯瞰池塘的漂亮房间。我们真希望当时能多住一晚！拉斐尔 (Rafael) 和劳尔 (Raul) 在我们短暂的访问期间提供了极大的帮助。
我们非常享受与法布里西奥·奥尔蒂斯 (Fabricio Ortiz) 在圣谷度过的一天。从他迎接你的那一刻起，你就能感受到他对秘鲁的热爱和对工作的投入。法布里西奥渊博的知识和饱满的热情，让我们仿佛置身于马拉盐矿，看到工人们在盐矿里采盐，农民在莫雷梯田上耕作，以及印加人漫步在奥扬泰坦博的鹅卵石街道上。他讲述的故事和历史知识，让圣谷在我们眼前鲜活起来。
前往热水镇 (Aguas Calientes) 的火车之旅是一次愉快的体验，我们的导游确保我们了解火车旅途中的注意事项。印加专家 (Inca Experts) 的代表在我们抵达时迎接了我们。罗斯非常热情好客。她送我们到酒店，并保证我们的导游第二天早上会在酒店迎接我们。太阳之家精品酒店 (Casa del Sol Boutique Hotel) 非常迷人。我们很喜欢我们的河景房。一天游览和乘坐火车之后，潺潺的河水声伴我们入眠。晚餐包含在房费里，非常美味；不是自助餐，客人可以从菜单中点三道菜。餐厅温馨舒适，服务也很友好。早餐是丰盛的自助餐，包括含羞草鸡尾酒。
我们前往马丘比丘的印加专家导游准时到达，并在我们开始当天的探险之前给我们做了简要介绍。彼得·乌尔基佐 (Peter Urquizo) 和法布里西奥 (Fabricio) 一样出色。彼得带我们乘车，并带领我们游览了这座令人惊叹的建筑奇迹。彼得避开其他游客，给我们讲述了这座充满灵性的地方的历史和神话故事。二月是雨季，所以游客相对较少；不过，我们很幸运地遇到了一个阳光明媚的好天气。我相信当时肯定有成千上万的游客；但彼得让我们感觉自己是这里唯一的游客。他帮我们在最具标志性的地点拍到了最棒的照片，而且由于游客比旺季少，除了体验1号和2号线路外，我们还体验了3号线路的精华部分。我强烈推荐彼得的私人导览。彼得下午还有另一个行程，但他确保我们安全上了车，并推荐了几家午餐餐厅。他还帮我们查看了从热水镇（Aguas Calientes）返回库斯科（Cusco）的火车信息和时刻表。
我们在火车站见到了司机，并被安全送至我们在库斯科的酒店。库斯科诺富特酒店（Novotel Cusco）是一家非常优雅的酒店，地理位置优越。遗憾的是，我无法给诺富特酒店的服务打高分。前台接待员语气相当粗鲁地说我们没有预订。我告诉他我有预订确认号码可以提供。他几乎没理会我，直接打电话叫了别人过来。他只是简单地问了一句“这是你们的行程安排吗？”，甚至都没看确认号码，就直接要了我们的护照。我们的房间虽然简朴，但非常舒适。因为时间已晚，我们也累了，所以决定叫客房服务。我们打电话订餐，被告知20分钟后送达。结果我们等了45分钟。再次打电话过去，却被告知他们没有收到我们房间的订单。接电话的女士非常友善，她记下了我们的订单，并在20分钟后亲自送餐，以确保无误。包含的自助早餐低于平均水平。
一位印加专家公司的司机从诺富特酒店接我们，送我们去机场返回利马。抵达利马后，一位热情友好的印加专家公司代表迎接了我们。理查森先生在前往酒店的途中为我们提供了关于利马和米拉弗洛雷斯地区的实用信息。他还陪同我们前往酒店前台，确保一切顺利：这给我们留下了非常好的印象。
印加专家旅行社从我们旅行开始到结束都提供了周到细致的服务。
非常感谢印加专家旅行社的Jennifer Bachman，她根据我们的喜好和时间安排量身定制了我们的私人旅行。与Jennifer合作非常愉快。她认真倾听我们的需求，并根据我们的要求制定了行程。她没有强行推销，也没有强行加入我们不感兴趣的项目。如果因为航班延误、接送地点或时间变更等原因需要临时更改行程，只需联系24小时客服热线即可轻松解决。从抵达到离开，全程24小时客服响应迅速，随时提供帮助。价格透明合理。除了诺富特酒店外，所有住宿地点和导游都非常出色。所有导游都热情友好、知识渊博，并且英语流利。所有司机都非常专业，安全地将我们送到每个目的地。抵达库斯科后，Stephanie非常热心地帮我们核对了行程。
我们在圣谷的酒店令人惊艳。感谢Jennifer为我们升级到这家美丽的酒店。阿兰瓦酒店 (Aranwa) 是一家僻静的酒店，环境优美，服务一流。餐厅服务周到，菜单丰富，菜肴美味。我们入住的那晚酒店并不繁忙，因此被免费升级到一间可以俯瞰池塘的漂亮房间。我们真希望当时能多住一晚！拉斐尔 (Rafael) 和劳尔 (Raul) 在我们短暂的访问期间提供了极大的帮助。
我们非常享受与法布里西奥·奥尔蒂斯 (Fabricio Ortiz) 在圣谷度过的一天。从他迎接你的那一刻起，你就能感受到他对秘鲁的热爱和对工作的投入。法布里西奥渊博的知识和饱满的热情，让我们仿佛置身于马拉盐矿，看到工人们在盐矿里采盐，农民在莫雷梯田上耕作，以及印加人漫步在奥扬泰坦博的鹅卵石街道上。他讲述的故事和历史知识，让圣谷在我们眼前鲜活起来。
前往热水镇 (Aguas Calientes) 的火车之旅是一次愉快的体验，我们的导游确保我们了解火车旅途中的注意事项。印加专家 (Inca Experts) 的代表在我们抵达时迎接了我们。罗斯非常热情好客。她送我们到酒店，并保证我们的导游第二天早上会在酒店迎接我们。太阳之家精品酒店 (Casa del Sol Boutique Hotel) 非常迷人。我们很喜欢我们的河景房。一天游览和乘坐火车之后，潺潺的河水声伴我们入眠。晚餐包含在房费里，非常美味；不是自助餐，客人可以从菜单中点三道菜。餐厅温馨舒适，服务也很友好。早餐是丰盛的自助餐，包括含羞草鸡尾酒。
我们前往马丘比丘的印加专家导游准时到达，并在我们开始当天的探险之前给我们做了简要介绍。彼得·乌尔基佐 (Peter Urquizo) 和法布里西奥 (Fabricio) 一样出色。彼得带我们乘车，并带领我们游览了这座令人惊叹的建筑奇迹。彼得避开其他游客，给我们讲述了这座充满灵性的地方的历史和神话故事。二月是雨季，所以游客相对较少；不过，我们很幸运地遇到了一个阳光明媚的好天气。我相信当时肯定有成千上万的游客；但彼得让我们感觉自己是这里唯一的游客。他帮我们在最具标志性的地点拍到了最棒的照片，而且由于游客比旺季少，除了体验1号和2号线路外，我们还体验了3号线路的精华部分。我强烈推荐彼得的私人导览。彼得下午还有另一个行程，但他确保我们安全上了车，并推荐了几家午餐餐厅。他还帮我们查看了从热水镇（Aguas Calientes）返回库斯科（Cusco）的火车信息和时刻表。
我们在火车站见到了司机，并被安全送至我们在库斯科的酒店。库斯科诺富特酒店（Novotel Cusco）是一家非常优雅的酒店，地理位置优越。遗憾的是，我无法给诺富特酒店的服务打高分。前台接待员语气相当粗鲁地说我们没有预订。我告诉他我有预订确认号码可以提供。他几乎没理会我，直接打电话叫了别人过来。他只是简单地问了一句“这是你们的行程安排吗？”，甚至都没看确认号码，就直接要了我们的护照。我们的房间虽然简朴，但非常舒适。因为时间已晚，我们也累了，所以决定叫客房服务。我们打电话订餐，被告知20分钟后送达。结果我们等了45分钟。再次打电话过去，却被告知他们没有收到我们房间的订单。接电话的女士非常友善，她记下了我们的订单，并在20分钟后亲自送餐，以确保无误。包含的自助早餐低于平均水平。
一位印加专家公司的司机从诺富特酒店接我们，送我们去机场返回利马。抵达利马后，一位热情友好的印加专家公司代表迎接了我们。理查森先生在前往酒店的途中为我们提供了关于利马和米拉弗洛雷斯地区的实用信息。他还陪同我们前往酒店前台，确保一切顺利：这给我们留下了非常好的印象。
印加专家旅行社从我们旅行开始到结束都提供了周到细致的服务。
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