点评:Very disappointed in the quality and the service. Do not recommend The product or this location. I purchased a pair of gold shoes and after one wear the insole is sliding and scrunched up on 1 foot and releasing off the other foot. I took the shoes back and was told that I could not return them. I have to do an exchange. I mentioned that when I purchased the shoes, I asked about the quality and if they’ve ever had had a problem with this shoe and the person that sold me the shoes told me no. However, this guy, Andy the returning salesperson, did not recommend that I switch for the same pair of shoes because he said that he has had pairs returned for the same issue.
I am most upset because I asked the guy I bought them from and he said no issues - never had a return. Clearly folks here don’t talk to each other because I asked the operations manager if he has had any returns or knew of them and he said a couple of handfuls of these shoes come back for this reason.
I also asked Andy what was the name of the guy that sold me the shoes and he said he didn’t want to say because he didn’t want to get in the middle of it. What? In the middle of what? I just wanted to make sure he knew they were poor quality so he didn’t tell someone else there have never been issues because clearly there have been.
I spoke with the Operations manager and told him my concerns and he said he would address it and I got a new pair since they would not allow a return. Which is also shocking - since when can you not return a pair of shoes that are defective?
If this pair does the same thing I will definitely be having another discussion with the manager to return them and I definitely won’t be back otherwise.
翻译:对质量和服务非常失望。不推荐该产品或此地点。我买了一双金色的鞋子,穿了一次之后,鞋垫就滑落了,一只脚上被揉皱了,另一只脚上则松开了。我把鞋子拿回去,被告知不能退货。我得换货。我提到,当我购买鞋子时,我问过质量问题,以及这双鞋是否出过问题,卖给我鞋子的人告诉我没有。然而,这位回头客销售员 Andy 不建议我换同一双鞋,因为他说他已经因为同样的问题退货了好几双。
我最不高兴的是,我问了那个卖给我鞋子的人,他说没有问题——从来没有退货过。显然这里的人不互相交谈,因为我问过运营经理他是否有退货或知道退货的情况,他说有好几双鞋子因为这个原因退货了。
我还问安迪卖给我鞋子的人叫什么名字,他说他不想说,因为他不想插手这件事。什么?插手什么?我只是想确保他知道鞋子质量很差,这样他就不会告诉别人从来没有出现过问题,因为显然出现过问题。
我与运营经理交谈并告诉他我的担忧,他说他会解决这个问题,我买了一双新的,因为他们不允许退货。这也令人震惊——从什么时候起,你不能退回一双有缺陷的鞋子?
如果这双鞋也出现同样的问题,我肯定会再次与经理讨论退货事宜,否则我绝对不会再来。