点评:This review is for Viator/TripAdvisor/Oh-Hoo agency all together.
I had a VIP Bangla Boxing night set up a couple months in advance and confirmed pick up for my girlfriend and I a month before through Viator to Oh-hoo Angency. I thought, great. Everything done and I do not have to worry at all.
Then the day can and they did not pick us up. So we had the Hotel Lobby call to confirm reservation and pick up. They said they don't have anybody to come. You figure they would have contacted us if any plans have changed. So, I wanted to make sure that was the case and had the lobby try again. They refused to come get us and at that time we would of been late. I tried to get a refund but they refused to give one. So I gathered all the messages and info for the booking and tried again. Viator said the agency never refused to pick us up and Bangla Boxing. This was a complete lie since I gsve them the info I had. It proves they lied and Viator still sides with them. So be weary when trusting these sites. Then they ask me to do a review. So I did this same review for them as for Viator.
翻译:这篇评论是针对Viator/TripAdvisor/Oh-Hoo旅行社的。
几个月前,我通过Viator预订了一场VIP孟加拉拳击之夜,并提前一个月通过Oh-Hoo旅行社确认了我和女友的接送事宜。我当时想,太好了,一切都安排好了,我可以完全放心了。
结果到了活动当天,他们却没来接我们。于是我们让酒店大堂打电话确认预订和接送事宜。他们说没人来接我们。如果计划有变,他们应该会联系我们才对。为了确认情况,我又让大堂打了一次电话。他们还是拒绝来接我们,而那时我们已经迟到了。我尝试要求退款,但他们拒绝了。所以我收集了所有预订信息和留言,再次尝试联系他们。Viator却说旅行社从未拒绝接送我们和孟加拉拳击之夜。这完全是谎言,因为我已经提供了所有信息。这证明他们撒谎了,而Viator却仍然偏袒他们。所以,在信任这些网站时要谨慎。后来他们邀请我写评测,所以我给他们写了和Viator一样的评测。