点评:Unfortunately, I have to write this review because our biggest concern about this builder ended up being true.
During the building process, our experience was excellent. Teji was fantastic, communicative, and always easy to work with. G, the building supervisor, also did a great job communicating with us and addressing our concerns throughout construction.
Our concern came from reading previous reviews that mentioned it became very difficult to get work completed after homeowners received their keys. Unfortunately, that has been our experience as well.
Our home experienced a delay in the move-in date, which we understood and accepted. We were willing to take possession with some unfinished items, provided they would be completed within a reasonable timeframe. We had a signed agreement stating that all outstanding work would be completed within seven business days. We took possession on July 29, and the work was scheduled to be completed by August 7.
It is also worth noting that we were granted temporary occupancy because the deck stairs and railing had not yet been completed. As of today, 68 days later, the work remains unfinished.
We had planned to complete our yard and install our fence, but we have been unable to move forward because the outstanding work has still not been completed.
The communication from the service supervisor, Agautam, who was responsible for coordinating the remaining work, has been extremely poor. Responses were often delayed or nonexistent, and I even had to contact the owner, Jashan, to get the supervisor to respond to my messages.
Overall, I am very disappointed with the post-possession service provided by this company. My recommendation to anyone building with them is to ensure that all outstanding work is completed before taking possession of your home. While the construction process itself was positive, getting unfinished work completed afterward has taken months and has been an incredibly frustrating experience.
翻译:遗憾的是,我不得不写下这篇评论,因为我们对这家建筑商最担心的问题最终还是发生了。
在施工过程中,我们的体验非常愉快。Teji表现出色,沟通顺畅,配合起来也毫不费力。施工主管G同样做得很好,他始终与我们保持沟通并及时解决我们提出的各种问题。我们的担忧源于之前读到的一些评论,这些评论提到房主拿到钥匙后,施工工作就变得极难继续进行。不幸的是,我们的经历也确实如此。
我们的房屋入住日期有所延迟,对此我们能够理解并接受。只要未完成的工程能在合理的时间内完成,我们也愿意在那样的状态下收房。我们签有协议,约定所有遗留工作都需在七个工作日内完成。我们在7月29日正式接手,原定完工日期为8月7日。
值得注意的是,由于露台的楼梯和栏杆尚未完工,我们才获准临时入住。然而至今已有68天过去了,那些工程依旧没有完成。
我们原计划完成院子的施工并安装围栏。但我们一直无法继续推进,因为遗留的工作仍未完成。
负责协调后续工作的服务主管Agautam沟通状况极差。他的回复常常延迟甚至根本不回复;我甚至不得不联系业主Jashan,才让主管回应我的消息。
总体而言,我对这家公司提供的售后服务感到非常失望。我给任何与他们合作建房的人的建议是:在收房之前务必确保所有未完成的工程都处理妥当。虽然施工过程本身还算顺利,但之后要完成那些遗留工作却花费了数月时间,这一过程真是令人无比沮丧。