点评:I was interested in getting a pool membership at St Kilda Baths and saw a free trial offer on their website. I contacted them to arrange it, but was informed that the trial could only be done if I also attended a gym class. As I am five months pregnant and require special classes, I explained that I wasn’t interested in the gym. Despite my circumstances, the staff, including a helpful guy named Tim, checked with the manager, Kelly, who insisted that the trial could only include both the pool and gym.
This inflexible policy is driving business away. I simply wanted to sign up for a pool membership, but Kelly’s attitude has made me decide to take my business elsewhere. Having worked in sales for ten years, I know this is not how business should be conducted. Why should I need an exception if I’m only interested in the pool? I will definitely share my negative experience with others in the area to prevent them from having the same frustrating experience.
翻译:我原本想在圣基尔达浴场办张游泳池会员卡,并在他们的网站上看到了免费试用活动。我联系他们安排试用,却被告知试用必须同时参加健身课程。由于我怀孕五个月,需要参加特殊课程,所以我解释说我对健身房不感兴趣。尽管如此,包括一位名叫蒂姆的热心男士在内的工作人员还是去问了经理凯莉,凯莉坚持说试用必须同时包含游泳池和健身房。
这种僵化的政策正在赶走顾客。我只是想办张游泳池会员卡,但凯莉的态度让我决定去别的地方消费。我从事销售工作十年,我知道这不是做生意应有的方式。如果我只是对游泳池感兴趣,为什么需要特殊照顾?我一定会把我的糟糕经历告诉附近的其他人,以免他们也遇到同样的糟心事。