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Extremely poor service
Arbikie Distillery的点评
点评：Went for something to eat on Saturday 14th Feb at 1:45pm. Walked in to be told by the gentleman at the shop to sit anywhere apart from the reserved tables (so far so good). Sat at a table for 2 very close to the serving area and waited for a full 12mins to catch the attention of one of the 2 servers and ask for a couple of menus ( the place was less than a quarter full). Received menus and then after a further 15mins had to ask the server if we could order some food. When asked if we could order the Arbikie Grazing Platter (as another table had ordered it and we liked the look of it), we were told we could no longer order food off the menu as they were now only serving afternoon tea after 2pm (we arrived at 1:45pm)
Menu or Specials boards made no mention of this and the experience led us to walk out and choose somewhere more hospitable to eat.
Just a few tips:-
1. Why don’t you give people the menus when showing them to the tables
2. Perhaps tell them about the specials of the day, what they can order from the menu etc.
3. When a customer catches the attention of a member of staff who acknowledges them, it would be nice if they would engage instead of being extremely rude and ignoring us (they were not carrying food or drinks at the time).
4.There were no visible mentions on your menu of food ordering times. Making this clear prior to handing out menus would be extremely helpful so as not to waste customers time.
Wouldn’t recommend unless service vastly improves.
Menu or Specials boards made no mention of this and the experience led us to walk out and choose somewhere more hospitable to eat.
Just a few tips:-
1. Why don’t you give people the menus when showing them to the tables
2. Perhaps tell them about the specials of the day, what they can order from the menu etc.
3. When a customer catches the attention of a member of staff who acknowledges them, it would be nice if they would engage instead of being extremely rude and ignoring us (they were not carrying food or drinks at the time).
4.There were no visible mentions on your menu of food ordering times. Making this clear prior to handing out menus would be extremely helpful so as not to waste customers time.
Wouldn’t recommend unless service vastly improves.
翻译：2月14日星期六下午1点45分，我们去这家店吃点东西。进店后，店员告诉我们除了预订的桌子以外，随便坐哪儿都行（到目前为止一切都还好）。我们坐在一张离服务区很近的双人桌旁，等了整整12分钟才引起两位服务员之一的注意，并要了几份菜单（当时店里不到四分之一的座位有人）。拿到菜单后，又过了15分钟，我们不得不再次询问服务员是否可以点餐。当我们问是否可以点一份Arbikie Grazing Platter（因为另一桌客人点了，而且看起来也不错）时，服务员告诉我们下午2点以后就不能点餐了，因为他们现在只供应下午茶（我们1点45分到的）。
菜单或特色菜板上都没有提到这一点，这次糟糕的经历让我们决定离开，去别的地方吃饭。
几点建议：
1. 为什么不在把菜单递到餐桌上时就给客人呢？
2. 可以告诉客人当天的特色菜、菜单上的菜品等等。
3. 当客人引起服务员的注意时，如果服务员能积极回应，而不是非常粗鲁地无视客人（当时服务员并没有端着食物或饮料），那就更好了。
4. 菜单上没有标明点餐时间。在递菜单之前明确标明点餐时间会非常有帮助，可以避免浪费客人的时间。
除非服务质量大幅提升，否则不推荐这家餐厅。
菜单或特色菜板上都没有提到这一点，这次糟糕的经历让我们决定离开，去别的地方吃饭。
几点建议：
1. 为什么不在把菜单递到餐桌上时就给客人呢？
2. 可以告诉客人当天的特色菜、菜单上的菜品等等。
3. 当客人引起服务员的注意时，如果服务员能积极回应，而不是非常粗鲁地无视客人（当时服务员并没有端着食物或饮料），那就更好了。
4. 菜单上没有标明点餐时间。在递菜单之前明确标明点餐时间会非常有帮助，可以避免浪费客人的时间。
除非服务质量大幅提升，否则不推荐这家餐厅。
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