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Natalia N
Staff needs some customer service training!
22 Clifton的点评
点评：Our friends from Bristol took us here as they’d been before and thought it would be a nice spot. We each ordered a cocktail, which were fine. We asked to keep a tab open but were told they were too busy, so we paid straight away.
We then ordered another round. I chose a passion fruit martini while my friend stuck with an amaretto sour. When they arrived, both drinks were the same colour and, worse, extremely bitter. Our throats were burning after just a sip. We asked for them to be remade, which they did, but my friend’s drink was still bitter. I couldn’t even tell if mine was better because of the lingering aftertaste, so I left it.
We asked to speak to a member of staff and were spoken to by a young male who, frankly, made us feel like he was doing us a favour. He listed the ingredients when asked, but told us they didn’t have to remake the cocktails and did not offer a different drink. When I asked for his name so I could address the manager properly, he said :”I don’t feel like giving you my name”. We were polite throughout and there was no reason for that attitude.
The manager, Emily, was very pleasant (and had no issue giving her name!) but unfortunately there was no real resolution.
This could have been easily resolved with an offer of a different drink or a refund for the cocktails that were clearly not right.
We weren’t asking for freebies or being difficult. We paid, we were polite, and the drinks were genuinely unpleasant. One staff member choosing attitude over service is exactly how places lose repeat business and word-of-mouth. As a result, we won’t be returning or recommending this place, which is disappointing as we used to live in Bristol and have many local friends.
We then ordered another round. I chose a passion fruit martini while my friend stuck with an amaretto sour. When they arrived, both drinks were the same colour and, worse, extremely bitter. Our throats were burning after just a sip. We asked for them to be remade, which they did, but my friend’s drink was still bitter. I couldn’t even tell if mine was better because of the lingering aftertaste, so I left it.
We asked to speak to a member of staff and were spoken to by a young male who, frankly, made us feel like he was doing us a favour. He listed the ingredients when asked, but told us they didn’t have to remake the cocktails and did not offer a different drink. When I asked for his name so I could address the manager properly, he said :”I don’t feel like giving you my name”. We were polite throughout and there was no reason for that attitude.
The manager, Emily, was very pleasant (and had no issue giving her name!) but unfortunately there was no real resolution.
This could have been easily resolved with an offer of a different drink or a refund for the cocktails that were clearly not right.
We weren’t asking for freebies or being difficult. We paid, we were polite, and the drinks were genuinely unpleasant. One staff member choosing attitude over service is exactly how places lose repeat business and word-of-mouth. As a result, we won’t be returning or recommending this place, which is disappointing as we used to live in Bristol and have many local friends.
翻译：我们的朋友从布里斯托尔来，之前来过，觉得这里不错，所以带我们来这家酒吧。我们各自点了一杯鸡尾酒，味道还不错。我们想记账，但被告知太忙，只好直接付了款。
之后我们又点了一轮。我点了一杯百香果马提尼，朋友则坚持要一杯杏仁酸酒。结果两杯酒端上来时，颜色一模一样，更糟糕的是，苦得要命。我们只抿了一口，喉咙就火辣辣的疼。我们要求重新调一杯，他们照做了，但我朋友的酒还是苦。我的酒因为苦味挥之不去，我根本尝不出好不好，只好作罢。
我们要求见一位服务员，接待我们的是一位年轻的男士，说实话，他让我们感觉像是在施舍我们一样。我们问他酒的配料，他一一列举了出来，但告诉我们他们不必重新调酒，也没有提出换一杯。当我询问他的名字以便正式称呼经理时，他却说：“我不想告诉你我的名字。” 我们全程都很有礼貌，他这种态度实在没有道理。
经理艾米丽非常和蔼（而且很乐意告诉我她的名字！），但遗憾的是，问题并没有得到真正的解决。
其实，只要提供另一种饮品或者退还明显不对的鸡尾酒的钱，就能轻松解决这个问题。
我们没有要求免费赠品，也没有故意刁难。我们付了钱，态度也很礼貌，但饮品确实难以下咽。一个员工因为态度问题而忽视服务，这正是导致餐厅失去回头客和口碑的原因。因此，我们不会再来这家店，也不会推荐给别人。这让我们很失望，因为我们以前住在布里斯托尔，有很多当地的朋友。
之后我们又点了一轮。我点了一杯百香果马提尼，朋友则坚持要一杯杏仁酸酒。结果两杯酒端上来时，颜色一模一样，更糟糕的是，苦得要命。我们只抿了一口，喉咙就火辣辣的疼。我们要求重新调一杯，他们照做了，但我朋友的酒还是苦。我的酒因为苦味挥之不去，我根本尝不出好不好，只好作罢。
我们要求见一位服务员，接待我们的是一位年轻的男士，说实话，他让我们感觉像是在施舍我们一样。我们问他酒的配料，他一一列举了出来，但告诉我们他们不必重新调酒，也没有提出换一杯。当我询问他的名字以便正式称呼经理时，他却说：“我不想告诉你我的名字。” 我们全程都很有礼貌，他这种态度实在没有道理。
经理艾米丽非常和蔼（而且很乐意告诉我她的名字！），但遗憾的是，问题并没有得到真正的解决。
其实，只要提供另一种饮品或者退还明显不对的鸡尾酒的钱，就能轻松解决这个问题。
我们没有要求免费赠品，也没有故意刁难。我们付了钱，态度也很礼貌，但饮品确实难以下咽。一个员工因为态度问题而忽视服务，这正是导致餐厅失去回头客和口碑的原因。因此，我们不会再来这家店，也不会推荐给别人。这让我们很失望，因为我们以前住在布里斯托尔，有很多当地的朋友。
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