点评:Booked a Ryanair Flight through 3rd party which sent me the the CAVU Payment Platform operated Manchester Airport Group. Booked 2 weeks ago and still not had any Tickets yet MAG (CAVU) Took my money. Sent Emails to"-
Elysia Booth, Holly Kilcast, Silvan Glover, Olivia Boyes, Roisin Evans, James Bennet, Cassiana Crisan, Simon Butterworth - All Employees of MAG (CAVU).
Not one of the above so called professional managerial employees has had the professional curtesy to call or email to try and resolve why I have not received my tickets. Given the limited number of seats on the flight I booked I am not going to have to rebook and start a County Court Claim against MAG.
MAG state they are a customer focused operation - REALLY, if that the case all the above names need retraining - perhaps MAG should pay for them all to attend a McDonalds to learn about customer service.
翻译:我通过第三方预订了瑞安航空的航班,该第三方将我引导至由曼彻斯特机场集团 (MAG) 运营的 CAVU 支付平台。两周前预订,至今仍未收到机票。MAG(CAVU)已收了我的钱。我已向以下人员发送邮件:
Elysia Booth、Holly Kilcast、Silvan Glover、Olivia Boyes、Roisin Evans、James Bennet、Cassiana Crisan、Simon Butterworth——他们都是 MAG(CAVU)的员工。
以上这些所谓的专业管理人员,竟然没有一个人有礼貌地打电话或发邮件来询问我为什么还没收到机票。考虑到我预订的航班座位有限,我不想重新预订,也不想对 MAG 提起郡法院诉讼。
MAG 声称他们是一家以客户为中心的企业——真的吗?如果真是这样,以上这些人都需要重新培训——或许 MAG 应该出钱让他们都去麦当劳学习一下客户服务。