点评:We are return customers and while I wanted to give 5 stars I couldn't this time around. When we arrived at the shop to rent the bikes we found they were closed with a sign on the door at my other job til 2pm. This could be a result of being at the end of the prime season, but we stopped back at 2 and rented 2 E-Bikes for 4 hours and headed out to Assateague, well about 2 miles down the road I hit a bump and the handlebars broke loose and I came crashing down on the neck/stem of the bike, fortunately I didn't wreck and it didn't happen in traffic. I turned around and got the bike back to the shop and where I had a less pleasant stop, it was hard to keep the handlebars in any place. The worker swapped out the bike and I off I went. When I caught back up with my wife we started to ride the wildlife loop but it became uncomfortable to ride because where I hit the neck/stem of the bike was starting to hurt. so we returned the bikes after only an hour of the 4-hour rental. The worker was sorry but offered nothing more to my wife (she took the helmets in). I reached out to the owner and explained what happened, he was extremely sorry and offered to make things right (for the record I was willing to pay for the hour we had the bikes, because things happen, but the owner refunded the whole rental). Overall this was bad experience but I would rent from them again and accidents happen and maintenance issues, happen, it's all about how the business handles it afterwards. I'd have given 4 stars if the employee had made things right and we didn't have to reach out to the owner.
翻译:我们是回头客,虽然我想给 5 颗星,但这次却不能。当我们到达商店租自行车时,我们发现他们已经关门了,门上贴着我的另一份工作的牌子,直到下午 2 点。这可能是因为正值黄金季节末,但我们在 2 点停下来,租了 2 辆电动自行车 4 小时,然后前往阿萨蒂格,在路上大约 2 英里的地方,我撞到了一个颠簸,车把也被撞了。车子松开了,我撞到了自行车的脖子/把立上,幸运的是我没有撞车,也没有在交通中发生。我转身把自行车带回商店,在那里我停了下来,感觉不太舒服,很难将车把固定在任何地方。工作人员换掉了自行车,我就出发了。当我追上我的妻子时,我们开始骑野生动物环路,但骑起来变得不舒服,因为我撞到自行车颈部/立杆的地方开始受伤。所以我们在 4 小时的租赁后仅一个小时就归还了自行车。工人很抱歉,但没有给我妻子提供更多东西(她把头盔拿走了)。我联系了车主并解释了发生的事情,他非常抱歉并提出纠正问题(郑重声明,我愿意支付我们拥有自行车的时间,因为事情发生了,但车主退还了全部租金) 。总的来说,这是一次糟糕的经历,但我会再次从他们那里租房,并且会发生事故和维护问题,这完全取决于企业事后如何处理。如果员工做对了事情并且我们不必联系业主,我会给 4 颗星。