点评:We were robbed by this company. We paid 540 US dollars plus 40 US dollars in bank transfer fees for a private 4x4 transfer from Puno to Arequipa. Our driver showed up in a mini van that was the most uncomfortable vehicle ever and unsafe for the dirt roads in the rain and snow. We were promised a Jeep, Toyota Land Cruiser, or similar SUV. We asked for a fair refund and were only offered 100 US dollars. The driver was only paid 100 dollars. They new that they were sending this driver and mini van 3 days before our transfer, but did not inform us of the bait and switch vehicle. Nor, did they offer a refund before hand so we could make other arrangements. In fact I texted my disapproval of the vehicle. And the response was, "Is the mini van not comfortable." I will file all the complaints I can with the Peru Ministry of Tourism. AVOID THESE CROOKS.
翻译:我们被这家公司坑了。我们支付了540美元,外加40美元的银行转账手续费,预订了从普诺到阿雷基帕的私人四驱车接送服务。结果司机开来的是一辆小面包车,这车极其不舒服,在雨雪天的土路上行驶也极其危险。他们之前承诺会安排吉普车、丰田陆地巡洋舰或其他类似的SUV。我们要求合理退款,他们只肯退100美元。司机也只拿到了100美元的报酬。他们明明在出发前三天就知道会派这辆车和司机来,却没有提前告知我们。他们也没有提前提出退款,让我们另作安排。事实上,我发短信表达了对这辆车的不满,他们的回复竟然是:“小面包车不舒服吗?” 我会向秘鲁旅游部投诉。千万别上当受骗!