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Jenny B
Poor before we were even through the door!
Gravity Active Corby的点评
点评：Having spent over half an hour searching for information regarding cafe/food options at Gravity - both via the website and facebook page, I eventually called customer services ☎
Unfortunately the person I spoke to really couldn't have been more unhelpful if she'd tried. I can only conclude that she had recently completed her customer prevention course ⛔🙅🏼♀️
I politely asked she could give me an idea of the food options available at Corby as I had been unable to find any information online. I literally FELT the eye rolling. 'It's just snack type food, chicken nuggets, hot dogs etc'. I explained that my daughter was en route with a friend who had limited food options and that both were vegetarian. I asked if there were pizzas. 'No they don't do pizza's, there's vege hot dogs' 🌭
I suggested that it would be handy to have a menu available online so that us parents could plan and that because (I assumed) you weren't allowed to take your own food inside. I was told 'No you're not' and 'well I don't work on the marketing side, I'm in the call centre'. 😐🤓
Funny, when I worked in Customer Service (call centre) the clue was in the name and we fed back comments to the relevant departments, even Marketing! ✍🏼✅
Having arrived and seen the menu for ourselves, it appears that Pizza🍕 IS an option 🤔 further demonstrating the need for this basic information to be accessible online! Clearly the Call Centre operatives are not up to speed with what's being offered. Had we gone on the information given over the phone, we wouldn't have booked/visited at all! 🙄
It's not difficult. Take a photo of the menu and add it to the website/facebook page.
Food took a long time to arrived but was hot and reasonably good!
Unfortunately the person I spoke to really couldn't have been more unhelpful if she'd tried. I can only conclude that she had recently completed her customer prevention course ⛔🙅🏼♀️
I politely asked she could give me an idea of the food options available at Corby as I had been unable to find any information online. I literally FELT the eye rolling. 'It's just snack type food, chicken nuggets, hot dogs etc'. I explained that my daughter was en route with a friend who had limited food options and that both were vegetarian. I asked if there were pizzas. 'No they don't do pizza's, there's vege hot dogs' 🌭
I suggested that it would be handy to have a menu available online so that us parents could plan and that because (I assumed) you weren't allowed to take your own food inside. I was told 'No you're not' and 'well I don't work on the marketing side, I'm in the call centre'. 😐🤓
Funny, when I worked in Customer Service (call centre) the clue was in the name and we fed back comments to the relevant departments, even Marketing! ✍🏼✅
Having arrived and seen the menu for ourselves, it appears that Pizza🍕 IS an option 🤔 further demonstrating the need for this basic information to be accessible online! Clearly the Call Centre operatives are not up to speed with what's being offered. Had we gone on the information given over the phone, we wouldn't have booked/visited at all! 🙄
It's not difficult. Take a photo of the menu and add it to the website/facebook page.
Food took a long time to arrived but was hot and reasonably good!
翻译：在花了半个多小时通过网站和 Facebook 页面搜索有关 Gravity 咖啡馆/食物选择的信息后，我最终致电客服 ☎
不幸的是，我交谈的人即使尝试过，也帮不上什么忙。我只能得出这样的结论：她最近完成了客户预防课程 ⛔🙅🏼♀️
我礼貌地问她能否告诉我 Corby 提供的食物选择，因为我在网上找不到任何信息。我真的觉得她翻了个白眼。“只有零食、鸡块、热狗等”。我解释说，我女儿和一位朋友一起旅行，朋友的食物选择有限，而且两人都是素食者。我问她有没有披萨。 “不，他们不做披萨，有蔬菜热狗”🌭
我建议在网上提供菜单会很方便，这样我们这些家长就可以计划了，因为（我猜）你不允许带自己的食物进去。我被告知“不可以”和“我不在营销方面工作，我在呼叫中心”。😐🤓
有趣的是，当我在客户服务（呼叫中心）工作时，线索就在名字里，我们向相关部门反馈意见，甚至是营销部门！✍🏼✅
到达并亲眼看到菜单后，似乎披萨🍕是一个选择🤔进一步证明了需要在线访问这些基本信息！显然，呼叫中心的工作人员对所提供的服务并不了解。如果我们按照电话中提供的信息去做，我们根本就不会预订/访问！ 🙄
这并不难。拍一张菜单的照片并将其添加到网站/脸书页面。
食物花了很长时间才送来，但很热而且味道相当不错！
不幸的是，我交谈的人即使尝试过，也帮不上什么忙。我只能得出这样的结论：她最近完成了客户预防课程 ⛔🙅🏼♀️
我礼貌地问她能否告诉我 Corby 提供的食物选择，因为我在网上找不到任何信息。我真的觉得她翻了个白眼。“只有零食、鸡块、热狗等”。我解释说，我女儿和一位朋友一起旅行，朋友的食物选择有限，而且两人都是素食者。我问她有没有披萨。 “不，他们不做披萨，有蔬菜热狗”🌭
我建议在网上提供菜单会很方便，这样我们这些家长就可以计划了，因为（我猜）你不允许带自己的食物进去。我被告知“不可以”和“我不在营销方面工作，我在呼叫中心”。😐🤓
有趣的是，当我在客户服务（呼叫中心）工作时，线索就在名字里，我们向相关部门反馈意见，甚至是营销部门！✍🏼✅
到达并亲眼看到菜单后，似乎披萨🍕是一个选择🤔进一步证明了需要在线访问这些基本信息！显然，呼叫中心的工作人员对所提供的服务并不了解。如果我们按照电话中提供的信息去做，我们根本就不会预订/访问！ 🙄
这并不难。拍一张菜单的照片并将其添加到网站/脸书页面。
食物花了很长时间才送来，但很热而且味道相当不错！
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