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Subathira A
I would not recommend
Hucknall Leisure Centre的点评
点评：Very disappointing experience with the customer service at Hucknall Everyone Active Leisure Centre.
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.I’m
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.I’m
翻译：在赫克纳尔的Everyone Active休闲中心，我的客服体验极其糟糕。
我的孩子们的游泳课出现了一些问题，但我无法在线解决。我多次打电话给中心寻求帮助，但无人接听，有时电话还会直接被挂断。
今天，我亲自前往该中心，希望有人能帮我重新安排游泳课。遗憾的是，他们非但没有倾听我的问题并协助解决，他们只是让我上网自行处理——即使我已经解释过自己已经尝试过，但在网上还是无法解决问题。
我觉得工作人员毫无帮助，也感觉他们根本没在认真听我解释。付款能够按时完成固然好，但当出现问题时却很难获得帮助，这真的令人非常沮丧。
基于我的经历，我不推荐大家选择这家分行。他们的客户服务与沟通方式亟需改进。
我的孩子们的游泳课出现了一些问题，但我无法在线解决。我多次打电话给中心寻求帮助，但无人接听，有时电话还会直接被挂断。
今天，我亲自前往该中心，希望有人能帮我重新安排游泳课。遗憾的是，他们非但没有倾听我的问题并协助解决，他们只是让我上网自行处理——即使我已经解释过自己已经尝试过，但在网上还是无法解决问题。
我觉得工作人员毫无帮助，也感觉他们根本没在认真听我解释。付款能够按时完成固然好，但当出现问题时却很难获得帮助，这真的令人非常沮丧。
基于我的经历，我不推荐大家选择这家分行。他们的客户服务与沟通方式亟需改进。
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