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lucymazurke01
A JOKE of a 'hospitality' venue
Groove Pad Shipley的点评
点评：I had my leaving party here a couple of weeks ago (11/05/24) and have delayed my review as we have been waiting on a ‘response’ from the owner on our complaint about the food and drink. We couldn’t actually speak with him in person on the night because he was at a gig… the manager of two bars booked with a 60 person party and a live band on a Saturday night isn’t on site?? Extremely embarrassing management and customer service. We got our response three weeks later, after being consistently ignored!! from the chef and then we were blocked.
The reasons for the fridges being completely empty on a Saturday night was that there order didn’t arrive on Thursday? Surely if you knew this, the problem could’ve been rectified on Friday/Saturday by purchasing more stock?!
You can see in the photos the fridges are completely empty! And these were just some of the drinks that were unavailable:
Black Sambuca
Baby Guinness (Baileys & Tia Maria)
San Miguel
Inches cider
Motörhead pale ale
Southern comfort
Rekorderlig
Espresso martini
Passionfruit martini
Sex on the beach
Strawberry daiquiri
Dilute juices
Soda water
And the list goes on…
We paid £150 for the room hire, then an additional £300 for food, we were told 30 heads @ £10 each would be more than enough food for 60 people due to the vast amount of food usually provided.
It shows up, 4 slow cookers, at best a 1/4 full of food including a pot chips also a 1/4 full! It was literally all gone after 15 people had gone up for food, absolutely shambolic. We complained about this, but nothing could be done as the manager wasn’t there to solve the issue, too busy partying himself!!!
We could have done our own spread to feed everyone for a much cheaper price and at a much higher quality!!
THIS IS WHY WE ARE BEYOND DISAPPOINTED TO PAY £450 AND NOT RECEIVE AN OUNCE OF EXTRA FOOD, ALCOHOL, A PARTIAL REFUND, OR EVEN COMMON COURTESY FROM THE MANAGER.
The hospitality from the owner is one of the poorest I’ve EVER experienced in my 6 years within the industry. If you’re dealing with a major complaint, what makes you think the best idea is to get one of your subsidiaries to respond to lie, backtrack and argue about how much food there was, and then block us!!! Completely unacceptable.
DO NOT WASTE YOUR TIME OR MONEY BOOKING HERE, SCAMMERS!!!
The reasons for the fridges being completely empty on a Saturday night was that there order didn’t arrive on Thursday? Surely if you knew this, the problem could’ve been rectified on Friday/Saturday by purchasing more stock?!
You can see in the photos the fridges are completely empty! And these were just some of the drinks that were unavailable:
Black Sambuca
Baby Guinness (Baileys & Tia Maria)
San Miguel
Inches cider
Motörhead pale ale
Southern comfort
Rekorderlig
Espresso martini
Passionfruit martini
Sex on the beach
Strawberry daiquiri
Dilute juices
Soda water
And the list goes on…
We paid £150 for the room hire, then an additional £300 for food, we were told 30 heads @ £10 each would be more than enough food for 60 people due to the vast amount of food usually provided.
It shows up, 4 slow cookers, at best a 1/4 full of food including a pot chips also a 1/4 full! It was literally all gone after 15 people had gone up for food, absolutely shambolic. We complained about this, but nothing could be done as the manager wasn’t there to solve the issue, too busy partying himself!!!
We could have done our own spread to feed everyone for a much cheaper price and at a much higher quality!!
THIS IS WHY WE ARE BEYOND DISAPPOINTED TO PAY £450 AND NOT RECEIVE AN OUNCE OF EXTRA FOOD, ALCOHOL, A PARTIAL REFUND, OR EVEN COMMON COURTESY FROM THE MANAGER.
The hospitality from the owner is one of the poorest I’ve EVER experienced in my 6 years within the industry. If you’re dealing with a major complaint, what makes you think the best idea is to get one of your subsidiaries to respond to lie, backtrack and argue about how much food there was, and then block us!!! Completely unacceptable.
DO NOT WASTE YOUR TIME OR MONEY BOOKING HERE, SCAMMERS!!!
翻译：几周前（2024 年 11 月 5 日），我在这里举行了告别派对，但推迟了评论，因为我们一直在等待老板对我们关于食物和饮料的投诉的“回复”。那天晚上，我们实际上无法亲自与他交谈，因为他正在参加一场演出……两家酒吧的经理预订了周六晚上的 60 人派对和现场乐队，但他不在现场？？管理和客户服务非常令人尴尬。三周后，我们得到了厨师的回复，此前我们一直被忽视！！然后我们就被封锁了。周六晚上冰箱完全空了的原因是他们的订单没有在周四到达？如果你知道这一点，那么这个问题肯定可以在周五/周六通过购买更多库存来纠正？！你可以在照片中看到冰箱完全空了！这些只是部分无法提供的饮料：
Black Sambuca
Baby Guinness（Baileys 和 Tia Maria）
San Miguel
Inches 苹果酒
Motörhead 淡色艾尔啤酒
Southern comfort
Rekorderlig
浓缩马提尼
百香果马提尼
海滩性爱
草莓代基里酒
稀释果汁
苏打水
还有更多……
我们支付了 150 英镑的房租，然后又支付了 300 英镑的食物费，我们被告知，30 个人，每人 10 英镑，足够 60 个人吃，因为通常提供的食物量很大。
结果显示，4 个慢炖锅，最多只有 1/4 满的食物，包括一锅薯条，也是 1/4 满！15 个人去吃饭后，食物就全部吃光了，简直一团糟。我们对此表示抱怨，但无能为力，因为经理不在场，他自己忙着开派对！！！
我们本可以自己做点菜，以更便宜的价格和更高的质量招待大家！！
这就是为什么我们非常失望，花了 450 英镑却没有收到一盎司额外的食物、酒水、部分退款，甚至没有收到经理的一般礼遇。
店主的招待是我在这个行业工作 6 年来所经历过的最差的招待之一。如果你正在处理一个重大投诉，你认为最好的办法是让你的一个子公司回应谎言，回溯并争论有多少食物，然后屏蔽我们！！！完全不可接受。
不要浪费你的时间或金钱在这里预订，骗子！！！
Black Sambuca
Baby Guinness（Baileys 和 Tia Maria）
San Miguel
Inches 苹果酒
Motörhead 淡色艾尔啤酒
Southern comfort
Rekorderlig
浓缩马提尼
百香果马提尼
海滩性爱
草莓代基里酒
稀释果汁
苏打水
还有更多……
我们支付了 150 英镑的房租，然后又支付了 300 英镑的食物费，我们被告知，30 个人，每人 10 英镑，足够 60 个人吃，因为通常提供的食物量很大。
结果显示，4 个慢炖锅，最多只有 1/4 满的食物，包括一锅薯条，也是 1/4 满！15 个人去吃饭后，食物就全部吃光了，简直一团糟。我们对此表示抱怨，但无能为力，因为经理不在场，他自己忙着开派对！！！
我们本可以自己做点菜，以更便宜的价格和更高的质量招待大家！！
这就是为什么我们非常失望，花了 450 英镑却没有收到一盎司额外的食物、酒水、部分退款，甚至没有收到经理的一般礼遇。
店主的招待是我在这个行业工作 6 年来所经历过的最差的招待之一。如果你正在处理一个重大投诉，你认为最好的办法是让你的一个子公司回应谎言，回溯并争论有多少食物，然后屏蔽我们！！！完全不可接受。
不要浪费你的时间或金钱在这里预订，骗子！！！
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