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Avoid if you want to have an enjoyable vacation
Incredible Albania Travel & Tours的点评
点评：This was the worst vacation we have ever been on and it was 100% due to the lack of professionalism of this agency.
It started with them booking the wrong plane ticket, which they blamed on me because I should have caught their mistake. It continued when we landed and their rep was late. No apology was offered. They chose several hotels that looked good online but were disastrous when we got there. They clearly never visited those places or maybe they are related to the owners. We also had to ask multiple times about reservation confirmations for hotels and various tickets. The worst, however, was the car. Their Mitsubishi Pajero should never be allowed on the street. To give a car like this to tourists is dangerous and reckless! It didn’t start twice and the guy from the agency could tell us right away how to get it running again, so he is clearly aware of the issue but just won’t get it fixed because he doesn’t care about the safety of his clients. The trunk was also filled with trash - see photo - and there was no gas in the tank when we received the car.
They also cannot deal with criticism and will blame the client for everything. No apologies ever. I saw in the other reviews that they give themselves 5 stars (see Ermal’s review - that’s the owner) on here to balance out negative reviews, which is so dishonest and just shows what kind of people they are.
It started with them booking the wrong plane ticket, which they blamed on me because I should have caught their mistake. It continued when we landed and their rep was late. No apology was offered. They chose several hotels that looked good online but were disastrous when we got there. They clearly never visited those places or maybe they are related to the owners. We also had to ask multiple times about reservation confirmations for hotels and various tickets. The worst, however, was the car. Their Mitsubishi Pajero should never be allowed on the street. To give a car like this to tourists is dangerous and reckless! It didn’t start twice and the guy from the agency could tell us right away how to get it running again, so he is clearly aware of the issue but just won’t get it fixed because he doesn’t care about the safety of his clients. The trunk was also filled with trash - see photo - and there was no gas in the tank when we received the car.
They also cannot deal with criticism and will blame the client for everything. No apologies ever. I saw in the other reviews that they give themselves 5 stars (see Ermal’s review - that’s the owner) on here to balance out negative reviews, which is so dishonest and just shows what kind of people they are.
翻译：这是我们度过的最糟糕的假期，这 100% 是因为这家旅行社缺乏专业精神。
事情始于他们订错了机票，他们把责任推到我身上，因为我应该发现他们的错误。我们降落时，他们的代表迟到了，事情还在继续。他们没有道歉。他们选择了几家在网上看起来不错的酒店，但我们到那里时，情况很糟糕。他们显然从未去过那些地方，或者他们可能与业主有关系。我们还不得不多次询问酒店和各种门票的预订确认。然而，最糟糕的是汽车。他们的三菱帕杰罗绝对不应该上街。把这样的车给游客是危险和鲁莽的！它两次都没有启动，旅行社的人可以马上告诉我们如何让它再次启动，所以他显然知道这个问题，但就是不修，因为他不在乎客户的安全。后备箱里也堆满了垃圾——见照片——我们收到车时油箱里没有汽油。
他们也无法应对批评，会把所有事情都归咎于客户。从不道歉。我在其他评论中看到，他们给自己打了 5 星（参见 Ermal 的评论 - 他是老板）来平衡负面评论，这太不诚实了，这暴露了他们是什么样的人。
事情始于他们订错了机票，他们把责任推到我身上，因为我应该发现他们的错误。我们降落时，他们的代表迟到了，事情还在继续。他们没有道歉。他们选择了几家在网上看起来不错的酒店，但我们到那里时，情况很糟糕。他们显然从未去过那些地方，或者他们可能与业主有关系。我们还不得不多次询问酒店和各种门票的预订确认。然而，最糟糕的是汽车。他们的三菱帕杰罗绝对不应该上街。把这样的车给游客是危险和鲁莽的！它两次都没有启动，旅行社的人可以马上告诉我们如何让它再次启动，所以他显然知道这个问题，但就是不修，因为他不在乎客户的安全。后备箱里也堆满了垃圾——见照片——我们收到车时油箱里没有汽油。
他们也无法应对批评，会把所有事情都归咎于客户。从不道歉。我在其他评论中看到，他们给自己打了 5 星（参见 Ermal 的评论 - 他是老板）来平衡负面评论，这太不诚实了，这暴露了他们是什么样的人。
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