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omidk267
Disappointing experience. Misleading description
Sail & Fun - Positano的点评
点评：We booked the Capri boat tour with Blue Grotto but unfortunately didn’t go to either destinations. When we arrived the skipper told us we would not be going to Capri. When we complained on what’s app to the tour operator they became very defensive and argumentative. They lacked proper customer service and took no accountability. The skipper agreed to take us anyways. Then once we got to blue grotto and there was a line. He told us it’s too touristy and when we said we don’t mind waiting in the line he got argumentative so we just sailed along the coast and tried to make the most of the day. We were told we would receive brunch with local delicacies but were given cheese bread and pasta salad. If we would have known that was all that was offered we would have prepared before the tour. It was disappointing that we did not receive what we paid for. We requested a refund and the tour operator refused it. This tour name and description should be changed. Lastly the boat was not equipped for 12 people. We had to sit on the landing areas or on the floor. We could have sit inside down below but that defeats the purpose of a scenic boat tour. There were not enough life vests. The overall experience was not what we hoped for.
翻译：我们预订了卡普里岛和蓝洞的游船之旅，但很遗憾两个目的地都没去。到达后，船长告诉我们卡普里岛没去。我们用WhatsApp向旅行社投诉时，他们变得非常防御，而且总是争吵。他们缺乏应有的客户服务，也不承担任何责任。船长还是同意带我们去。后来我们到了蓝洞，发现那里排起了长队。他告诉我们那里游客太多了，我们说不介意排队，他却又跟我们争论，所以我们就沿着海岸线航行，尽量充分利用时间。我们被告知会有包含当地特色菜的早午餐，结果却只给了奶酪面包和意面沙拉。如果我们知道只有这些，我们肯定会在旅行前做好准备。结果我们没收到我们支付的费用，真是令人失望。我们要求退款，但旅行社拒绝了。这个旅行团的名称和描述应该修改。最后，这艘船无法容纳12人。我们只能坐在码头或地板上。我们本可以坐在下面的船舱里，但那样就违背了乘船观光的初衷了。救生衣不够用。总体体验不如我们所愿。
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