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Angela F
Poor experience
The Fun Zone的点评
点评：We attended the funhouse on Sunday 1st February but on arrival at 2:15pm, we were informed that it was to close at 3pm. However, this was not explained when we enquired by phone on Thursday 29th January and spoke to a male member of staff.
When we arrived, the female member of staff on the desk stated that the male member of staff who took the call hadn’t realised the premises would be shut at 3pm. She then proceeded to say that we could still come in but would be charged, adding it was not their fault nor ours. On hearing this, I stated that it was not acceptable to charge us as it ‘was’ their fault and my grandson’s birthday was now spoiled. She then asked if we would like to speak to the manager which I welcomed.
When the manager arrived at the desk, she was not sympathetic to the situation. My daughter explained that her husband had contacted the funhouse on Thursday 29th January to enquire about attending and bringing along a birthday cake. Sadly, the manager was not in the slightest concerned, reiterating what had already been said by her staff member whilst my four year old grandson was standing there disappointed.
I feel that the staff, including the manager, handled this situation very badly, taking no accountability for the issue and showing no understanding of how this made my grandson feel on his birthday 😔
When we arrived, the female member of staff on the desk stated that the male member of staff who took the call hadn’t realised the premises would be shut at 3pm. She then proceeded to say that we could still come in but would be charged, adding it was not their fault nor ours. On hearing this, I stated that it was not acceptable to charge us as it ‘was’ their fault and my grandson’s birthday was now spoiled. She then asked if we would like to speak to the manager which I welcomed.
When the manager arrived at the desk, she was not sympathetic to the situation. My daughter explained that her husband had contacted the funhouse on Thursday 29th January to enquire about attending and bringing along a birthday cake. Sadly, the manager was not in the slightest concerned, reiterating what had already been said by her staff member whilst my four year old grandson was standing there disappointed.
I feel that the staff, including the manager, handled this situation very badly, taking no accountability for the issue and showing no understanding of how this made my grandson feel on his birthday 😔
翻译：我们于2月1日星期日前往游乐园，但下午2点15分到达时，却被告知游乐园3点关门。然而，我们在1月29日星期四致电咨询时，一位男工作人员并未解释这一点。
我们到达后，前台的女工作人员表示，接电话的男工作人员并不知道游乐园3点关门。她接着说我们仍然可以入场，但需要收费，并补充说这既不是他们的错，也不是我们的错。听到这话，我表示收费是不可接受的，因为这“明明”是他们的错，我孙子的生日都被毁了。她随后问我们是否想见经理，我表示同意。
经理到前台后，对我们的遭遇毫无同情心。我女儿解释说，她丈夫在1月29日星期四联系了游乐园，询问是否可以带生日蛋糕去玩。令人遗憾的是，经理对此毫不在意，只是重复着她员工之前说过的话，而我的四岁孙子就站在旁边，失望不已。
我觉得包括经理在内的所有员工处理这件事都非常糟糕，他们没有承担任何责任，也没有理解这件事对我的孙子生日当天造成的伤害😔
我们到达后，前台的女工作人员表示，接电话的男工作人员并不知道游乐园3点关门。她接着说我们仍然可以入场，但需要收费，并补充说这既不是他们的错，也不是我们的错。听到这话，我表示收费是不可接受的，因为这“明明”是他们的错，我孙子的生日都被毁了。她随后问我们是否想见经理，我表示同意。
经理到前台后，对我们的遭遇毫无同情心。我女儿解释说，她丈夫在1月29日星期四联系了游乐园，询问是否可以带生日蛋糕去玩。令人遗憾的是，经理对此毫不在意，只是重复着她员工之前说过的话，而我的四岁孙子就站在旁边，失望不已。
我觉得包括经理在内的所有员工处理这件事都非常糟糕，他们没有承担任何责任，也没有理解这件事对我的孙子生日当天造成的伤害😔
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