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Brett J
JUST BOOK ANYONE BUT THESE GUYS — Unsafe, Disorganized, and Zero Accountability
Big Apes Africa Safaris的点评
点评：Our four day trip was plagued by SERIOUS SAFETY ISSUES, POOR PLANNING, and ZERO PROFESSIONALISM. Day 1 STARTED 5.5 HOURS LATE with no explanation, costing us half the day or 1/8 of our trip. When we brought this up Big Apes told us we were brought to our destination, so they fulfilled their obligation, ignoring the fact that instead of enjoying the resort for 5.5 hours, we sat in the hotel lobby waiting for our ride that kept telling us he would be there any minute. The vehicle was VERY unsafe. Many seats lacked seatbelts and one seat literally CAME OFF THE FLOOR WHEN THE VEHICLE BRAKED. The driver admitted extreme fatigue even telling us HE “FELT DRUNK”, drove recklessly, nearly caused an accident, and even planned to drive until the vehicle ran out of gas on remote roads. Yep, he told us he intentionally planned to drive as far as he could down a remote road to get as close to the gas station as possible. Thank goodness we rolled in on fumes.
Water was not adequately provided as promised, the last hotel was AWFUL and not even close to the standard of the first two hotels (which surprisingly were actually nice) and at a border crossing the driver WALKED AWAY FROM ME, SAYING NOTHING, LEAVING ME STANDING ALONE IN THE MIDDLE OF THE STREET AT AN INTERNATIONAL BORDER ALONE with no guidance. The “guide” provided no guiding at all, he just drove, was rude, and completely disengaged.
When these issues were formally raised, management refused accountability, dismissed the safety concerns, and offered to refund only the guide’s $40/day pay as compensation for a $4,000 trip.
This company omits the most basic safety standards, organization, and professionalism. This should be a no-brainer, just go with another company and stay far away from Big Apes.
Water was not adequately provided as promised, the last hotel was AWFUL and not even close to the standard of the first two hotels (which surprisingly were actually nice) and at a border crossing the driver WALKED AWAY FROM ME, SAYING NOTHING, LEAVING ME STANDING ALONE IN THE MIDDLE OF THE STREET AT AN INTERNATIONAL BORDER ALONE with no guidance. The “guide” provided no guiding at all, he just drove, was rude, and completely disengaged.
When these issues were formally raised, management refused accountability, dismissed the safety concerns, and offered to refund only the guide’s $40/day pay as compensation for a $4,000 trip.
This company omits the most basic safety standards, organization, and professionalism. This should be a no-brainer, just go with another company and stay far away from Big Apes.
翻译：我们为期四天的旅行饱受严重安全问题、糟糕的计划安排和毫无职业素养的困扰。第一天出发就迟到了5.5个小时，没有任何解释，白白浪费了我们半天的时间，也就是整个行程的八分之一。当我们提出这个问题时，Big Apes公司却说他们已经把我们送到了目的地，履行了他们的义务，完全无视了我们白白在酒店大堂里等了5.5个小时的事实——我们本可以好好享受度假村，却只能眼巴巴地等着司机，而司机一直信誓旦旦地说马上就到。这辆车极其不安全。很多座位都没有安全带，其中一个座位甚至在刹车时从地板上弹了起来。司机承认自己极度疲劳，甚至说他“感觉像喝醉了一样”，他鲁莽驾驶，差点酿成事故，还计划在偏僻的道路上一直开到油箱耗尽为止。是的，他告诉我们他故意沿着一条偏僻的小路尽可能远地开，好离加油站越近越好。谢天谢地，我们最后靠着油箱里的油勉强到达。
他们承诺的水并没有充足供应，最后一家酒店糟糕透了，远不及前两家酒店（令人惊讶的是，前两家酒店其实还不错）。在边境口岸，司机一声不吭地就走了，把我一个人丢在国际边境的马路中间，没有任何人指引。“导游”也完全没有提供任何帮助，他只是开车，态度粗鲁，漠不关心。
当我们正式提出这些问题时，管理层拒绝承担责任，对安全隐患不予理睬，只愿意退还导游每天40美元的工资作为补偿，而我们这次旅行的总费用高达4000美元。
这家公司连最基本的安全标准、组织能力和专业精神都缺乏。这还用想吗？直接换一家公司，远离 Big Apes 就行了。
他们承诺的水并没有充足供应，最后一家酒店糟糕透了，远不及前两家酒店（令人惊讶的是，前两家酒店其实还不错）。在边境口岸，司机一声不吭地就走了，把我一个人丢在国际边境的马路中间，没有任何人指引。“导游”也完全没有提供任何帮助，他只是开车，态度粗鲁，漠不关心。
当我们正式提出这些问题时，管理层拒绝承担责任，对安全隐患不予理睬，只愿意退还导游每天40美元的工资作为补偿，而我们这次旅行的总费用高达4000美元。
这家公司连最基本的安全标准、组织能力和专业精神都缺乏。这还用想吗？直接换一家公司，远离 Big Apes 就行了。
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