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lastarlettefilante
Wonderful guide, awful office organisation. Don't book with them!
Big Apes Africa Safaris的点评
点评：Our tour guide, Blair, was wonderful - knowledgeable, communicative and funny. The safari itself was great.
However, the office organisation was problematic. Firstly, we only received the link for the final payment while we were on tour, in a rural area where wifi kept dropping. When we told the office that the wifi meant the payment was proving difficult, they told us we had to pay before the next day or the activities would be cancelled, placing undue pressure on us in a difficult situation. We tried again, and finally the problematic wifi allowed the payment to go through. However, the glitchy wifi meant that payment was taken twice from my card. I communicated this to the office, and while Bella replied to me via whatsapp, Peter (the finance manager) was absolutely silent. No call, no email, no communication whatsoever. The problem has been ignored completely.
I have now raised a process with my card issuer. Which did not need to happen if they had just sent a refund.
My advice would be - book with a different company. It's all fine if everything goes well, but if there's a problem then these guys won't solve it.
However, the office organisation was problematic. Firstly, we only received the link for the final payment while we were on tour, in a rural area where wifi kept dropping. When we told the office that the wifi meant the payment was proving difficult, they told us we had to pay before the next day or the activities would be cancelled, placing undue pressure on us in a difficult situation. We tried again, and finally the problematic wifi allowed the payment to go through. However, the glitchy wifi meant that payment was taken twice from my card. I communicated this to the office, and while Bella replied to me via whatsapp, Peter (the finance manager) was absolutely silent. No call, no email, no communication whatsoever. The problem has been ignored completely.
I have now raised a process with my card issuer. Which did not need to happen if they had just sent a refund.
My advice would be - book with a different company. It's all fine if everything goes well, but if there's a problem then these guys won't solve it.
翻译：我们的导游Blair非常棒——知识渊博、善于沟通、风趣幽默。游猎之旅本身也很棒。
然而，办公室的组织安排出了问题。首先，我们是在旅行期间才收到尾款的链接，当时我们身处乡村地区，那里的WiFi信号经常断线。当我们告诉办公室WiFi信号导致付款困难时，他们却告诉我们必须在第二天之前付款，否则活动将被取消，这给我们带来了极大的压力，让我们处境艰难。我们再次尝试，最终WiFi信号问题让付款得以通过。然而，WiFi信号故障导致我的卡被扣了两次款。我把这个问题反映给了办公室，虽然Bella通过WhatsApp回复了我，但Peter（财务经理）却保持沉默。没有电话，没有邮件，没有任何沟通。这个问题被完全忽略了。
我现在已经向我的发卡机构提出了解决方案。如果他们已经退款了，就不需要这样做了。
我的建议是——换一家公司预订。如果一切顺利的话，一切都很好，但如果出现问题，这些人就不会解决。
然而，办公室的组织安排出了问题。首先，我们是在旅行期间才收到尾款的链接，当时我们身处乡村地区，那里的WiFi信号经常断线。当我们告诉办公室WiFi信号导致付款困难时，他们却告诉我们必须在第二天之前付款，否则活动将被取消，这给我们带来了极大的压力，让我们处境艰难。我们再次尝试，最终WiFi信号问题让付款得以通过。然而，WiFi信号故障导致我的卡被扣了两次款。我把这个问题反映给了办公室，虽然Bella通过WhatsApp回复了我，但Peter（财务经理）却保持沉默。没有电话，没有邮件，没有任何沟通。这个问题被完全忽略了。
我现在已经向我的发卡机构提出了解决方案。如果他们已经退款了，就不需要这样做了。
我的建议是——换一家公司预订。如果一切顺利的话，一切都很好，但如果出现问题，这些人就不会解决。
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