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Tatyanna G
STILL HAVEN’T GOT A REFUND !! WE DONT STAY IN TEXAS THEY GAVE US A GIFT CARD WE CAN DO NOTHING WITH !!
Houston Pedal Barge的点评
点评：I am extremely disappointed with the way Houston Party Barge has handled this situation. On Saturday, June 6, our group had a scheduled boat ride that we were unable to attend due to unsafe weather conditions. We completely understood that weather can happen and that safety should come first.
The issue is not that the ride was canceled — the issue is how this company handled everything afterward.
After submitting a review about our experience, the company responded and stated that a refund would be issued and that the gift card provided would be deactivated because it would not be useful to us. We do not live in Texas, so a gift card was not a reasonable solution for us. We were told by the company themselves that a refund would be processed.
After receiving that response, we waited and followed up through the appropriate channels asking for an update on the refund. We provided all requested information, including proof of the gift card amount and the company’s own response confirming the refund. Unfortunately, we have received no response and no resolution.
It is very frustrating to be publicly told that something will be handled, only to be ignored when trying to follow up privately. A business should stand behind what they tell their customers and communicate properly, especially when they acknowledge an issue.
At this point, because Houston Party Barge has failed to follow through on the refund they promised and has not responded to our attempts to resolve this, we will be moving forward with filing a complaint with the Better Business Bureau.
I hope this can still be resolved, but customers deserve honesty, communication, and accountability. I would encourage anyone considering booking with this company to be aware of our experience and make sure you understand their refund policies before spending your money.
The issue is not that the ride was canceled — the issue is how this company handled everything afterward.
After submitting a review about our experience, the company responded and stated that a refund would be issued and that the gift card provided would be deactivated because it would not be useful to us. We do not live in Texas, so a gift card was not a reasonable solution for us. We were told by the company themselves that a refund would be processed.
After receiving that response, we waited and followed up through the appropriate channels asking for an update on the refund. We provided all requested information, including proof of the gift card amount and the company’s own response confirming the refund. Unfortunately, we have received no response and no resolution.
It is very frustrating to be publicly told that something will be handled, only to be ignored when trying to follow up privately. A business should stand behind what they tell their customers and communicate properly, especially when they acknowledge an issue.
At this point, because Houston Party Barge has failed to follow through on the refund they promised and has not responded to our attempts to resolve this, we will be moving forward with filing a complaint with the Better Business Bureau.
I hope this can still be resolved, but customers deserve honesty, communication, and accountability. I would encourage anyone considering booking with this company to be aware of our experience and make sure you understand their refund policies before spending your money.
翻译：我对休斯顿派对游船公司处理此事的方式极其失望。6月6日星期六，我们一行人原定参加一次游船之旅，但由于天气状况恶劣，我们无法成行。我们完全理解天气状况可能会发生变化，安全应该放在首位。
问题不在于游船之旅被取消，而在于这家公司之后的处理方式。
在我们提交了关于此次体验的评价后，该公司回复称将退款，并表示提供的礼品卡将被停用，因为它对我们来说没有用处。我们不住在德克萨斯州，所以礼品卡对我们来说并不是一个合理的解决方案。该公司当时也告诉我们会处理退款。
收到回复后，我们一直等待，并通过相关渠道跟进询问退款进度。我们提供了所有要求的资料，包括礼品卡金额的证明以及该公司确认退款的回复。遗憾的是，我们至今没有收到任何回复，问题也没有任何解决。
公开承诺会处理某件事，却在私下跟进时被置之不理，这令人非常沮丧。企业应该信守对客户的承诺，并进行有效的沟通，尤其是在承认存在问题的情况下。
目前，由于休斯顿派对驳船公司未能履行其退款承诺，也未回应我们的任何解决方案请求，我们将向商业改进局 (BBB) 提出投诉。
我希望此事最终能够得到解决，但客户理应享有诚信、沟通和责任感。我建议任何考虑预订该公司服务的人都应了解我们的经历，并在付款前务必了解他们的退款政策。
问题不在于游船之旅被取消，而在于这家公司之后的处理方式。
在我们提交了关于此次体验的评价后，该公司回复称将退款，并表示提供的礼品卡将被停用，因为它对我们来说没有用处。我们不住在德克萨斯州，所以礼品卡对我们来说并不是一个合理的解决方案。该公司当时也告诉我们会处理退款。
收到回复后，我们一直等待，并通过相关渠道跟进询问退款进度。我们提供了所有要求的资料，包括礼品卡金额的证明以及该公司确认退款的回复。遗憾的是，我们至今没有收到任何回复，问题也没有任何解决。
公开承诺会处理某件事，却在私下跟进时被置之不理，这令人非常沮丧。企业应该信守对客户的承诺，并进行有效的沟通，尤其是在承认存在问题的情况下。
目前，由于休斯顿派对驳船公司未能履行其退款承诺，也未回应我们的任何解决方案请求，我们将向商业改进局 (BBB) 提出投诉。
我希望此事最终能够得到解决，但客户理应享有诚信、沟通和责任感。我建议任何考虑预订该公司服务的人都应了解我们的经历，并在付款前务必了解他们的退款政策。
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