点评:would like to give a very special mention to Peterjohn, because he was absolutely exceptional.
I have stayed in many hotels, but it is very rare to come across someone who is genuinely so helpful, kind and caring. Peterjohn went above and beyond, and his attitude towards us was simply outstanding.
He was incredibly patient, friendly, professional and reassuring. He made us feel that we were genuinely being listened to and that helping us was important to him. Nothing seemed like too much trouble.
What impressed me most was that his kindness felt completely genuine. He wasn't simply doing his job — he genuinely cared about our experience. That makes an enormous difference when you are staying away from home.
Peterjohn is an absolute credit to Haughton Hall Hotel. Employees like him are incredibly valuable, and I sincerely hope the management team recognises just how special his approach to guests is.
If every hotel had someone like Peterjohn, the guest experience would be completely different.
Thank you, Peterjohn, for everything you did for us. You were absolutely fantastic, and we will genuinely remember your kindness.
翻译:我要特别表扬一下Peterjohn,他真的表现得极为出色。我住过很多酒店,但很少能遇到像他这样真诚热情、善良体贴的人。Peterjohn做得远远超出了预期,他对我们的态度简直无可挑剔。他极其耐心、友善、专业且能让人安心。他让我们感觉到自己的需求真的被重视了,而且帮助我们对他而言也是一件非常重要的事情。没有什么事情会让他觉得麻烦或费劲。
最让我钦佩的是,他的善意显得无比真诚。他并非只是在履行工作职责——他是真心关心我们的体验。当你身处异地时,这一点尤为重要。
彼得约翰绝对是霍顿霍尔酒店的骄傲。像他这样的员工极其宝贵,我真心希望管理层能意识到他对宾客的态度是多么与众不同。
如果每家酒店都能有像彼得约翰这样的人,那就好了。客人的体验将会截然不同。
彼得约翰,感谢你为我们做的一切。你真是太棒了,我们会永远铭记你的善意。