I hate Qatar airways - Qatar Airways Al Safwa First Lounge (多哈) - Qatar Airways Al Safwa First Lounge - 60条旅客点评与比价

Sora a

I hate Qatar airways

Qatar Airways Al Safwa First Lounge的点评

2026年07月22日发布于: 海外

点评：I am so disappointed in Qatar airways. The Muscat Boston route is one I take often with a layover of just under two hours. Now with a 9 hour layover I called ahead to see if a bed can be booked. The airport hotel is fully booked. Of course I was informed by no less than 5 employees that I don’t even have access (in spite of a first class ticket) and that I can’t pay for access online, on the phone or even at the check in counter in Oman. I arrive to Qatar and the customer service desk here also couldn’t help. Finally I landed in the platinum lounge that used up 20 min to finally tell me that I do have access to the Safwa lounge but the beds are full. I asked if I can be called when the beds is available but apparently that is too much to ask from the “premium” staff. Apparently you can’t even put your name on a waiting list and you can’t call, only walk up to the counter periodically to check about availability. I’m sorry but this process is designed to be as inconvenient and hateful as possible not to mention cruel to clients who are sleep deprived and still have long flights ahead. It is humiliating and the worst part is the staff didn’t even look like they care. Furthermore a gentleman did walk up to the desk who apparently “booked a slot an hour ago” so I’m not sure what this biased treatment is about either. Will never fly with them again.

翻译：我对卡塔尔航空真的非常失望。我经常乘坐马斯喀特至波士顿的航班，以往的中转时间都不到两小时。这次中转时间却长达9小时，因此我提前打电话询问是否可以预订床位。结果机场酒店早已客满。更糟糕的是，至少有5名工作人员告诉我：即便我持有头等舱机票，也根本无法进入机场贵宾厅；而且我既无法在线付费，也不能通过电话或直接在阿曼的值机柜台付费以获得准入资格。我抵达卡塔尔后，这里的客服台也帮不上忙。最后我来到了白金贵宾室，他们花了20分钟才告诉我：我确实有权限使用萨夫瓦贵宾室，但那里的床位已经全部订满了。我询问是否能在有空位时有人打电话通知我，但显然这对那些“高级”客服人员来说要求过高了。据说甚至无法把名字列入等候名单，也不能打电话询问，只能定期亲自去柜台询问是否有空位。很抱歉，这个流程被设计得尽可能繁琐且令人反感；对于那些已经疲惫不堪、接下来还要乘坐长途航班的乘客来说，这简直就是一种折磨。整个过程十分屈辱，最糟糕的是工作人员似乎根本漠不关心。此外，确实有个男士走到柜台前，据说他“一小时前就预约好了”，所以我也不明白这种区别对待究竟是怎么回事。我再也不会乘坐他们的航班了。

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