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Matteo F
Order is 2 months late and i don't know yet when it's coming
Total Cards - Gaming Centre的点评
点评：I ordered a riftbound origins box back during the summer, order was scheduled to be delivere 28/10/2025.
I've not yet received any of this.
I had to contact them via email 3 times and i always get this standard reply:
"Hi,
Thank you for contacting us about this
We do apologise for the delay. We are still waiting on this. A small amount of stock arrived a few weeks ago, and we’ve been shipping orders from oldest to newest. We’re still waiting on the main restock to arrive, and I really do apologise for the delay.
The date we put was a placeholder date and we are working to get this to you as soon as possible, i can assure you that we are on the phones with suppliers every day to get this. I once again apologise for this delay
Kind Regards."
NOW:
- i get that the product is highly demanded, i get that there might be some delay but we're almost 2 months late.
- i get that my order could be on the bottom of the order list
BUT since this is happening i have one question: Why on earth you would receive and be available for SO MANY orders that you can't manage? Because in terms of service i'm having a terrible experience. I paid 200+ euros for a pre-order close to 6 months ago for a product that's 2 months late by now.
Give less disponibility if you can't afford to give the proper service.
I know i'm paying earlier for a preorder but since you're so late you should at least give proper and way more detailed infos or offer yourself to give the money back to the customer, who i'm not cause i've not been able to buy and receive anything from this store, i just gave money.
I've not yet received any of this.
I had to contact them via email 3 times and i always get this standard reply:
"Hi,
Thank you for contacting us about this
We do apologise for the delay. We are still waiting on this. A small amount of stock arrived a few weeks ago, and we’ve been shipping orders from oldest to newest. We’re still waiting on the main restock to arrive, and I really do apologise for the delay.
The date we put was a placeholder date and we are working to get this to you as soon as possible, i can assure you that we are on the phones with suppliers every day to get this. I once again apologise for this delay
Kind Regards."
NOW:
- i get that the product is highly demanded, i get that there might be some delay but we're almost 2 months late.
- i get that my order could be on the bottom of the order list
BUT since this is happening i have one question: Why on earth you would receive and be available for SO MANY orders that you can't manage? Because in terms of service i'm having a terrible experience. I paid 200+ euros for a pre-order close to 6 months ago for a product that's 2 months late by now.
Give less disponibility if you can't afford to give the proper service.
I know i'm paying earlier for a preorder but since you're so late you should at least give proper and way more detailed infos or offer yourself to give the money back to the customer, who i'm not cause i've not been able to buy and receive anything from this store, i just gave money.
翻译：我今年夏天订购了一个裂隙起源套装，预计发货日期是2025年10月28日。
但我至今仍未收到任何东西。
我通过邮件联系了他们三次，每次都收到以下标准回复：
“您好，
感谢您就此事与我们联系。
对于此次延误，我们深表歉意。我们仍在等待到货。几周前少量库存到货，我们一直按照订单的先后顺序发货。目前主力补货仍在等待中，对于此次延误，我深感抱歉。
我们给出的日期只是一个占位符，我们正在努力尽快将商品送到您手中。我可以向您保证，我们每天都在与供应商联系，争取尽快到货。再次为此次延误致歉。
此致敬礼。”
现在：
- 我理解产品需求量很大，也理解可能会有延迟，但现在已经晚了将近两个月了。
- 我理解我的订单可能排在订单列表的末尾。
但是既然如此，我只有一个问题：你们为什么会接收这么多根本无法处理的订单？因为就服务而言，我的体验非常糟糕。我大约六个月前预购了一件商品，支付了 200 多欧元，现在却已经晚了两个月。
如果你们无法提供应有的服务，就应该减少供货量。
我知道我提前支付了预购款项，但既然你们延迟了这么久，至少应该提供更详细、更充分的信息，或者主动提出退款。但我并没有收到货，因为我根本没从你们这里买到任何东西，我只是付了钱而已。
但我至今仍未收到任何东西。
我通过邮件联系了他们三次，每次都收到以下标准回复：
“您好，
感谢您就此事与我们联系。
对于此次延误，我们深表歉意。我们仍在等待到货。几周前少量库存到货，我们一直按照订单的先后顺序发货。目前主力补货仍在等待中，对于此次延误，我深感抱歉。
我们给出的日期只是一个占位符，我们正在努力尽快将商品送到您手中。我可以向您保证，我们每天都在与供应商联系，争取尽快到货。再次为此次延误致歉。
此致敬礼。”
现在：
- 我理解产品需求量很大，也理解可能会有延迟，但现在已经晚了将近两个月了。
- 我理解我的订单可能排在订单列表的末尾。
但是既然如此，我只有一个问题：你们为什么会接收这么多根本无法处理的订单？因为就服务而言，我的体验非常糟糕。我大约六个月前预购了一件商品，支付了 200 多欧元，现在却已经晚了两个月。
如果你们无法提供应有的服务，就应该减少供货量。
我知道我提前支付了预购款项，但既然你们延迟了这么久，至少应该提供更详细、更充分的信息，或者主动提出退款。但我并没有收到货，因为我根本没从你们这里买到任何东西，我只是付了钱而已。
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