点评:I am really sorry for the tour operators in Rovaniemi if they have provided with good experiences, this one Wonder Lapland, you must think twice to select it. My tour got cancelled due to weather condition and not enough quota, I am okay with that and I also received WA message of full refund on Sunday April 5, 2026. Today is Thu April 9 and Noelia mentioned she and her manager have not got any decision on my refund yet. Can you imagine how unprofessional this tour and their management is?
As comparison: I got similar experience in Tromsø for Aurora tour as well, due to they needed to cancel my money got refunded just in 24h. Same case different cities and operators, totally different experiences.
This is really a shame for Rovaniemi tour operators and the city as it has so many to offer.
翻译:如果罗瓦涅米的旅行社曾提供过良好的旅行体验,我真为他们感到难过。但这家名为“Wonder Lapland”的旅行社,您一定要慎重选择。我的行程因为天气原因和名额不足而被取消,我对此表示理解,并且我在2026年4月5日星期日收到了WhatsApp消息,确认会全额退款。今天是4月9日星期四,Noelia却说她和她的经理还没有收到退款的任何结果。您能想象这家旅行社及其管理团队有多么不专业吗?
作为对比:我在特罗姆瑟参加极光之旅时也遇到了类似的情况,由于行程取消,他们只用了24小时就退款了。同样的情况,不同的城市,不同的旅行社,却有着截然不同的体验。
罗瓦涅米有很多值得游览的地方,但这次的经历实在令人失望,这不仅是对罗瓦涅米旅行社的侮辱,也是对这座城市的耻辱。