点评:I got bought a voucher for my big 40th from family members and booked as soon as I could around work and other celebrations already booked, love a solo spa day.
On arrival I was asked if I was celebrating and mentioned my 40th birthday and that I was gifted the experience. There was a couple there too who mentioned a birthday when checking in.
Nice little hand towel and fruit smoothie shot on arrival and I appreciated the quick tour of the spa as I hadn’t been before - this was a nice touch as not all spas do this.
I am a tall girl and the flip flops were tooo small and the gown did not fit me comfortably in length so I had to do a walk of shame back to reception and ask for bigger sizes. The reception was full of other people checking in at this point and I felt embarrassed by this part. I think there should be size options in the changing room somehow so people can discreetly change to what they need. Maybe bigger sizes placed in lockers 1-10 and reception staff let people know this at check in so they can opt for it.
The staff are all very attentive - and it was easy to request drinks by the outdoor area as they are present without being too much - they also remembered my name throughout the day which was pretty impressive! They are constantly tidying each area, keeping it spotless.
I did not like that people were setting up their tripod and phone to record content for social media. I didn’t feel able to leave my place without getting in the shot at times and although I notice the spa reshare peoples content of social media and that it will be good for business, consideration of people who are self conscious and don’t want to be filmed should be priority and obvious film set ups should be stopped.
The spa felt quiet, every time I went into a steam or sauna I was the only person there which was lovely and relaxing. The spa area is in great condition, felt clean.
The food was delicious. As a coeliac I get anxiety eating at new places but it was noted on check in and at lunch it was on my booking for the table. The day before I also had a voice mail reassuring me about their cooking processes. When the food came out each time they announced it was gluten free which is always reassuring too. I ate without symptoms so Thankyou!
One thing that disappointed me was seeing other people (including the people at check in with me) who were celebrating birthdays etc being offered complimentary Prosecco with their meal but I didn’t get anything like that. I think it’s lovely that a fuss is made of people but not sure why some people had and others not.
I had a drift away massage with Ellie and it was lovely.
The facilities in the changing room are all lovely - plenty of space and lockers. Lovely smelling toiletries. Towels constantly stocked up so you can get fresh throughout the day.
Overall a lovely day, couple of bits of constructive feedback which I think would elevate things from my experience.
翻译:家人送了一张优惠券给我,庆祝我即将迎来的40岁生日。在协调好工作安排以及其他已预定的庆祝活动后,我立刻就预约了。我可喜欢独自享受水疗日了。
到达后,工作人员询问我是否在庆祝什么,我便提到自己今天正好40岁,这份水疗体验是家人送的礼物。当时还有一对情侣也在办理入住手续,他们也提到了当天是他们的生日。入住时收到了一条漂亮的小手巾,还有一杯水果冰沙。由于我以前没来过这家水疗中心,能有人快速带我参观一番真是太好了——这是个贴心的服务,毕竟并非所有水疗中心都会这么做。
我个子较高,可提供的拖鞋实在太小了,浴袍的长度对我来说也不太合适。于是我只好尴尬地走回前台,请求更换大一号的尺码。当时前台还有许多正在办理入住的客人,这一经历让我感到十分难为情。我觉得更衣室里应该设置不同尺码的衣物,这样人们就能方便地换上适合自己的尺寸。或许可以把大尺码衣物放在1-10号储物柜中,接待员在顾客办理入住时告知这一信息,让他们可以选择使用。
所有工作人员都非常细心周到——在户外区域点饮料也很方便,因为工作人员就在附近但不会过多打扰。一整天下来,他们都记得我的名字,这点真的令人印象深刻!他们还不停地整理各个区域呢。保持一尘不染。
我不喜欢有人架起三脚架和手机来录制内容发到社交媒体上。有时候我觉得自己只要离开房间就会被拍进画面里。虽然我知道这家水疗中心会转发人们在社交平台上发布的内容,这对生意也有好处,但那些害羞、不想被拍摄的人也理应受到重视;因此,明显属于拍摄用途的设施设置理应被禁止。
整个水疗中心显得格外安静。每次我进入蒸汽房或桑拿房时,里面都只有我一个人,这种环境真是惬意又放松。水疗区维护得很好,看起来也很干净。
食物非常美味。作为乳糜泻患者,我在去新餐厅就餐时总会有些担忧,不过我在办理入住时已说明了这一情况,午餐时餐厅也按照我的预订要求专门安排了适合的餐食。前一天我还收到了语音留言,内容是关于他们对无麸质食品的制作流程的说明,这让我安心不少。每次上菜时,工作人员都会特意说明这道菜是无麸质的,这也让人倍感放心。我用餐后没有任何不适,谢谢!
有一件事让我有些失望:我看到其他正在庆祝生日的人(包括和我一起办理入住的客人)在用餐时都得到了免费的普罗塞克酒,但我什么都没得到。我觉得为客人精心安排这些活动很贴心,只是不明白为什么有些人能享受到,而有些人却没有。
我让埃莉为我做了一次舒缓按摩,体验非常好。更衣室里的设施都很不错——空间宽敞,储物柜也很多。洗漱用品闻起来很香。毛巾也随时备足,这样一整天都能用到干净的毛巾。
总的来说,这是很愉快的一天。不过有一些建设性的建议,我觉得这些建议能让体验更上一层楼。