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资质规则
旅行
账户
Elegant B
Rude staff and management
Liberty Spa的点评
点评：1 Star – Extremely Disappointing Experience, Rude Staff and Unprofessional Management
I would strongly advise others to think twice before joining this gym. My experience was extremely disappointing, and the level of customer service was completely unacceptable.
I originally visited to use the spa facilities, but a member of staff encouraged me to consider joining as a member. Unfortunately, nobody explained that we would need to bring specific identification documents. Despite providing proof of address, the staff were still not satisfied and made the whole experience unnecessarily difficult.
What was even more shocking was the behaviour of the manager, Scott. As a manager, he should be trained to handle complaints professionally, resolve problems and treat customers with respect. Instead, he was extremely rude, contradicted himself three times and used inappropriate language. His behaviour was so unacceptable that my sister felt the need to record the interaction as evidence.
Another female staff member with curly hair repeatedly stared at me in a very intimidating and hostile manner, making me feel extremely uncomfortable and unwelcome. I also felt that staff followed us towards the gym while continuing to give us unpleasant looks.
This is not how paying customers or potential members should be treated. A gym should provide a welcoming, respectful and professional environment, especially when promoting memberships and spa facilities.
Having seen other negative reviews, I can understand why customers have raised concerns. Affordable membership prices mean very little when customer service and management standards are this poor.
My advice to management: Invest in proper customer service training, improve communication about membership requirements and ensure that managers know how to resolve complaints without arguing, swearing or intimidating customers.
I certainly would not recommend this gym based on my experience. Extremely unprofessional and disappointing.
I would strongly advise others to think twice before joining this gym. My experience was extremely disappointing, and the level of customer service was completely unacceptable.
I originally visited to use the spa facilities, but a member of staff encouraged me to consider joining as a member. Unfortunately, nobody explained that we would need to bring specific identification documents. Despite providing proof of address, the staff were still not satisfied and made the whole experience unnecessarily difficult.
What was even more shocking was the behaviour of the manager, Scott. As a manager, he should be trained to handle complaints professionally, resolve problems and treat customers with respect. Instead, he was extremely rude, contradicted himself three times and used inappropriate language. His behaviour was so unacceptable that my sister felt the need to record the interaction as evidence.
Another female staff member with curly hair repeatedly stared at me in a very intimidating and hostile manner, making me feel extremely uncomfortable and unwelcome. I also felt that staff followed us towards the gym while continuing to give us unpleasant looks.
This is not how paying customers or potential members should be treated. A gym should provide a welcoming, respectful and professional environment, especially when promoting memberships and spa facilities.
Having seen other negative reviews, I can understand why customers have raised concerns. Affordable membership prices mean very little when customer service and management standards are this poor.
My advice to management: Invest in proper customer service training, improve communication about membership requirements and ensure that managers know how to resolve complaints without arguing, swearing or intimidating customers.
I certainly would not recommend this gym based on my experience. Extremely unprofessional and disappointing.
翻译：1星——体验极其糟糕，员工粗鲁无礼，管理极不专业
我强烈建议其他人在决定加入这家健身房之前三思。我的体验简直糟糕透顶，其服务水平也完全无法令人接受。
我最初是去使用水疗设施的，但有一名工作人员劝我考虑成为会员。遗憾的是，没有人告知我们需要携带特定的身份证明文件。尽管我提供了地址证明，工作人员仍然不满意，使得整个过程变得格外艰难。
更令人震惊的是经理斯科特的行为。作为经理，他理应接受过专业培训，能够妥善处理投诉、解决问题并以尊重的态度对待顾客。然而，他极其无礼，说话前后矛盾多达三次，还使用了不恰当的言辞。他的行为实在不可接受，以至于我姐姐觉得有必要把当时的互动过程录下来作为证据。
另一位卷发的女工作人员也屡次用充满威胁与敌意的眼神盯着我，让我感到极度不自在且不受欢迎。我还注意到，工作人员一直跟着我们朝健身房走去，同时还对我们投来不友善的目光。
付费顾客或潜在会员绝不应受到这样的对待。一家健身房理应营造出友好、包容的氛围。一个值得尊重且专业的环境至关重要，尤其是在推广会员服务及水疗设施时。
看过其他负面评价后，我完全理解为何顾客会心生不满。如果客户服务与管理水平如此糟糕，哪怕会员价格再实惠也毫无意义。
给管理层的建议：投入资源开展专业的客户服务培训，清晰传达会员相关要求，并确保管理人员懂得如何在不发生争执的情况下有效处理顾客投诉。对顾客出言不逊或进行恐吓。
根据我的体验，我绝对不推荐这家健身房。极其不专业，令人失望至极。
我强烈建议其他人在决定加入这家健身房之前三思。我的体验简直糟糕透顶，其服务水平也完全无法令人接受。
我最初是去使用水疗设施的，但有一名工作人员劝我考虑成为会员。遗憾的是，没有人告知我们需要携带特定的身份证明文件。尽管我提供了地址证明，工作人员仍然不满意，使得整个过程变得格外艰难。
更令人震惊的是经理斯科特的行为。作为经理，他理应接受过专业培训，能够妥善处理投诉、解决问题并以尊重的态度对待顾客。然而，他极其无礼，说话前后矛盾多达三次，还使用了不恰当的言辞。他的行为实在不可接受，以至于我姐姐觉得有必要把当时的互动过程录下来作为证据。
另一位卷发的女工作人员也屡次用充满威胁与敌意的眼神盯着我，让我感到极度不自在且不受欢迎。我还注意到，工作人员一直跟着我们朝健身房走去，同时还对我们投来不友善的目光。
付费顾客或潜在会员绝不应受到这样的对待。一家健身房理应营造出友好、包容的氛围。一个值得尊重且专业的环境至关重要，尤其是在推广会员服务及水疗设施时。
看过其他负面评价后，我完全理解为何顾客会心生不满。如果客户服务与管理水平如此糟糕，哪怕会员价格再实惠也毫无意义。
给管理层的建议：投入资源开展专业的客户服务培训，清晰传达会员相关要求，并确保管理人员懂得如何在不发生争执的情况下有效处理顾客投诉。对顾客出言不逊或进行恐吓。
根据我的体验，我绝对不推荐这家健身房。极其不专业，令人失望至极。
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