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Julkaa A
Poor Standards and Even Worse Customer Service
Liberty Spa的点评
点评：My experience at Liberty Spa was incredibly disappointing and far below what I would expect from a professional spa.
Before even arriving, there was clear disorganisation. I had emailed in advance requesting an upgrade to our treatment. Those emails were either not read properly or not communicated internally. Instead of receiving confirmation, I was called while on my way to the spa and told the treatment was about to start. That level of last-minute confusion is unacceptable and shows a complete lack of coordination.
When we were shown into the treatment room, it was not ready. The massage bed was messy and the towels had not been changed from the previous couple. We were then asked to step back outside for five minutes while they prepared the room. A treatment space should be fully reset and checked before clients enter — this is basic professionalism and basic hygiene standards. It immediately undermined any sense of relaxation or trust.
The massage itself did not reflect trained technique. Movements were inconsistent and did not follow proper lymphatic direction, which is fundamental knowledge. It felt rushed and poorly executed rather than therapeutic.
What has been most disappointing is the handling of the complaint afterwards. My concerns have not been properly addressed, and the lack of response speaks volumes. When a business fails to acknowledge or resolve issues, it suggests that customer experience is not a priority.
I rarely leave negative reviews, but I believe transparency matters. Based on my experience, I cannot recommend this spa to anyone expecting professional standards, clear communication, and properly delivered treatments.
Before even arriving, there was clear disorganisation. I had emailed in advance requesting an upgrade to our treatment. Those emails were either not read properly or not communicated internally. Instead of receiving confirmation, I was called while on my way to the spa and told the treatment was about to start. That level of last-minute confusion is unacceptable and shows a complete lack of coordination.
When we were shown into the treatment room, it was not ready. The massage bed was messy and the towels had not been changed from the previous couple. We were then asked to step back outside for five minutes while they prepared the room. A treatment space should be fully reset and checked before clients enter — this is basic professionalism and basic hygiene standards. It immediately undermined any sense of relaxation or trust.
The massage itself did not reflect trained technique. Movements were inconsistent and did not follow proper lymphatic direction, which is fundamental knowledge. It felt rushed and poorly executed rather than therapeutic.
What has been most disappointing is the handling of the complaint afterwards. My concerns have not been properly addressed, and the lack of response speaks volumes. When a business fails to acknowledge or resolve issues, it suggests that customer experience is not a priority.
I rarely leave negative reviews, but I believe transparency matters. Based on my experience, I cannot recommend this spa to anyone expecting professional standards, clear communication, and properly delivered treatments.
翻译：我在Liberty Spa的体验令人极其失望，远低于我对专业水疗中心的预期。
甚至在我到达之前，就明显感受到了混乱。我提前发邮件申请升级护理项目，但这些邮件要么没有被认真阅读，要么内部沟通不畅。我没有收到确认邮件，而是在前往水疗中心的路上接到电话，被告知护理即将开始。这种临阵脱逃的混乱令人无法接受，也暴露出他们完全缺乏协调。
当我们被带进护理室时，发现房间根本没有准备好。按摩床凌乱不堪，毛巾也未更换，显然是上一对客人留下的。他们让我们先到外面等五分钟，以便他们准备房间。护理空间在客人进入前应该彻底整理并检查——这是最基本的职业素养和卫生标准。这种情况立刻破坏了任何放松和信任感。
按摩本身也缺乏专业技巧。手法不连贯，没有遵循正确的淋巴方向，而这本是基本常识。整个过程感觉仓促而粗糙，毫无疗愈效果。
最令人失望的是事后的处理方式。我的问题没有得到妥善解决，而且对方毫无回应，这本身就说明了很多问题。如果一家企业既不承认问题也不解决问题，那就说明他们根本不重视客户体验。
我很少写差评，但我认为透明度至关重要。就我的经历而言，我无法向任何期望获得专业水准、清晰沟通和优质护理服务的人推荐这家水疗中心。
甚至在我到达之前，就明显感受到了混乱。我提前发邮件申请升级护理项目，但这些邮件要么没有被认真阅读，要么内部沟通不畅。我没有收到确认邮件，而是在前往水疗中心的路上接到电话，被告知护理即将开始。这种临阵脱逃的混乱令人无法接受，也暴露出他们完全缺乏协调。
当我们被带进护理室时，发现房间根本没有准备好。按摩床凌乱不堪，毛巾也未更换，显然是上一对客人留下的。他们让我们先到外面等五分钟，以便他们准备房间。护理空间在客人进入前应该彻底整理并检查——这是最基本的职业素养和卫生标准。这种情况立刻破坏了任何放松和信任感。
按摩本身也缺乏专业技巧。手法不连贯，没有遵循正确的淋巴方向，而这本是基本常识。整个过程感觉仓促而粗糙，毫无疗愈效果。
最令人失望的是事后的处理方式。我的问题没有得到妥善解决，而且对方毫无回应，这本身就说明了很多问题。如果一家企业既不承认问题也不解决问题，那就说明他们根本不重视客户体验。
我很少写差评，但我认为透明度至关重要。就我的经历而言，我无法向任何期望获得专业水准、清晰沟通和优质护理服务的人推荐这家水疗中心。
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